Hotels With Pools in Hokkaido, Japan

This hotel has a rich history, and both the environment and service are excellent. The front desk even has staff who speak Chinese, and they are very friendly. The location is fantastic, right next to Jigokudani (Hell Valley), and you can enjoy the beautiful views of Jigokudani from the hot spring baths. The outdoor bath is nestled in a hollow of the mountain, surrounded by snow-capped peaks and abundant trees – a truly special experience. We booked a stay with two meals included, and the buffet quality was good, with plenty of fresh sashimi. We stayed in a Japanese-style tatami room in the West Wing, which was very close to the large public bath. However, the room had a 'rotten egg' smell, which takes some getting used to.

Booked this place based on an ad, and I seriously regret it! It's quite a walk from both the JR and subway stations, so getting around is inconvenient. Front desk staff seemed to treat us differently. White guests and locals were able to check in directly at the counter, but they insisted we use the self-service machine. We tried several times, but couldn't find our reservation information. The staff offered no help whatsoever, just watched us struggle with all our luggage without offering any porter service. It was incredibly, incredibly disappointing. This is the first time I've ever felt so angry in Japan. Also, the hotel facilities are pretty old, and the breakfast, which costs 150 per person, was truly awful! During our four-day stay, housekeeping missed cleaning our room for two days. We only realized it when we returned in the afternoon and had to call them to come. All in all, a very frustrating experience!

There's a direct bus from JR Toya Station right to the hotel entrance. The hotel lobby is magnificent, and the views are great, but it does host a lot of tour groups, so expect it to be quite lively everywhere you go. The room views are also beautiful. I'd read in other reviews that the Western-style rooms were a bit dated, but I booked one anyway because it was cheaper. As someone who isn't too picky about accommodation, I found it to be very good. Both the mattress and the sofa were comfortable. The only real downside was the rather old toilet, but since I enjoyed the open-air onsen, I didn't actually use the shower in the room. The hotel offers a shuttle bus service to and from Sapporo, which I highly recommend using – it's super convenient.

The Japanese-style tatami room was very distinctive, and the hotel's facilities and equipment were well-maintained. The large public bath operates on a daily rotation for men and women, and the outdoor hot spring pools on each side are different. So, you'd need to stay at least two nights to experience the full range of hot springs. The meals didn't change at all over several days, so I quickly got tired of them.

The hotel offers a free airport shuttle service, which is fantastic! The cabins are very unique, with a truly natural environment, and the service is top-notch; everyone is incredibly welcoming. In particular, the Chinese receptionist, Xiao Zhang, was a huge help. He handled all the communication and service, from arranging breakfast and dinner to providing transportation and information about the hotel. Communication was never a problem, and he was extremely attentive to every detail. Thank you so much! I'm very satisfied.

The hotel room is considered large in Japan. We were 3 people and the hotel provided us with a separate sofa bed. There are also many food stalls near the hotel, which is very convenient. It is 3 subway stations away from Sapporo Station. Convenient transportation.

The Japanese-style room had someone dedicated to making the beds, and there was plenty of space for three adults, not cramped at all. It's very close to Shirahige Waterfall, right downstairs from the hotel. Additionally, the hotel offers many convenient services, such as shuttle buses to and from Asahikawa and the Blue Pond, making it very easy to explore the surrounding area. The only downside was that the bathroom in our room type didn't have a wet/dry separation and was very small, not suitable for showering inside. Luckily, the hotel has a hot spring bathhouse, so my family and I went there morning and evening to shower.

The lake-view room offers breathtaking scenery. The panoramic views of Lake Toya and the distant snow-capped mountains are simply stunning. The room itself was comfortable and clean, and breakfast was exquisite. The Michelin-starred restaurant and the snowmobile experience were particularly impressive. Overall, it was an outstanding stay.

I booked two nights, the price is less than 200 per night, and the Otaru Hotel during the Snow Festival is more than 800+, so I chose a warm youth hostel. The person in charge is an old lady. You will find her humor and enthusiasm when you communicate with her. If there is no one at the front desk, you can ring the bell. You need to leave the key at the front desk when you check out. The second floor can be connected to the bathhouse on the first floor (I didn’t go because it seems to be an independent business bathhouse, and my roommate likes to go there); If you are assigned to a double room as shown in the picture, you are lucky because you will live very comfortably. My roommate is of the same country and the same sex, and we chatted like friends; If you are assigned to a quadruple room, then you will experience a rich youth hostel life. The roommates are men and women from all over the world. It is easy to communicate in a narrow environment. Everyone is very quiet and you don’t have to worry about your sleep problem. But there is indeed a smell that is not like 🦶 air for two days. I can’t tell the difference. There is a burning thing in the room (it seems to be an air purifier) ​​that can solve this smell. The interesting thing about this youth hostel is that it is like a blind box. You don’t know what you will encounter.

I pre-booked a transfer and luggage service for 10:50 AM today and even re-confirmed it with the front desk this morning, but no one showed up when the time came. Around 11 AM, I sent my child to ask at the front desk, and the staff simply said, 'We forgot,' and that was it. They offered no solutions for my delayed schedule, no sincere apology, just a perfunctory 'sorry' to brush me off. This complete disregard for customer needs and lack of accountability after a mistake shows zero professionalism. I paid for a service, not to be upset. As a long-time Ctrip member, I hope Ctrip provides an official response. The staff member who came to collect the luggage today was Indian and completely clueless. When the downstairs driver asked if it was Ms. Wang's luggage, he said no. They couldn't even get the most basic information right. It's truly speechless. I do not recommend this hotel.