Hotels With Pools in Metro Manila, Philippines

Subject: Feedback on Staff Training and Late Check-out Protocol We are frequent Savoy guests. Our check-in was excellent (paid early check-in at 7:00 AM, room upgrade, and confirmed late check-out until 3:00 PM by Vanie). However, on the day of departure, we were repeatedly called at 12:00 PM and 2:00 PM by a different front desk officer, who disputed the confirmed 3:00 PM check-out time. This staff member demonstrated a severe lack of coordination, empathy, and professionalism, attempting to bargain and failing to honor a promise made by a colleague due to a system oversight. Recommendation: Staff require urgent refresher training on communication, coordination, and emotional intelligence. Minor Feedback: The lobby scent is still bothersome and does not mask the surrounding drainage odor. Please consider a clean, refreshing scent like peppermint or eucalyptus.

Overall, we had a wonderful time. The restaurant though is not that big to accommodate the hotel guests during breakfasf time, so if you go there around 7am or later, you may have to line up and wait for a long time.

The staff in front desk very politely in answering our enquiries, hotel location closed to terminal 2 airport just 5 minutes walking distance. Overall very convenient to everywhere, will come back .

My overall experience at Grand Westside Hotel Manila was good — the property is modern, clean, and the staff were courteous throughout my stay. However, the room assigned to me was on a lower level, and every night I could hear loud music and event sounds. As I was staying for five days on a business trip, this constant noise interrupted my rest and made it difficult to recharge after long workdays. For short leisure stays, the lively atmosphere might be fine, but for business travelers seeking quiet and uninterrupted rest, I would recommend requesting a higher floor or a room away from the event areas

Amazing stay in the Philippines! I had a wonderful experience at this hotel. From the moment I arrived, the staff made me feel welcome with their warm smiles and excellent service. The reception team was always helpful, quick to answer my questions and ready to assist with anything I needed. One of the highlights was the security staff – very professional, attentive, and always making sure guests felt safe. They were not only protective but also super friendly and willing to help with directions or even small favors. The overall customer service was outstanding. Every interaction showed care and dedication, which made my stay even more enjoyable. The atmosphere was cozy, the location convenient, and I felt comfortable at all times. I truly appreciated the effort of the whole team and would definitely recommend this hotel to anyone traveling to the Philippines. I left with great memories and will surely stay here again on my next visit!

Perfect Location..Just a 10 minute walk to SM Mall of Asia, Hotel 101 is ideally located so you can have great entertainment in Metro Manila. The room is okay and the swimming pool is great. The only con is the slow wifi and mobile signal. Overall, I recommend this.

Absolutely stunning hotel located not far from Manila's PITX! Just a short walk away from public transport (LRT, buses, jeepneys, etc.) and local F&B establishments (all inside PITX). The room itself was very spacious and there's even a washing machine! Will definitely recommend this hotel and will definitely come back again! It's also not far from NAIA :)

I arrived past midnight and the reception and checkin attendants are very accommodating. The hotel is evidently new. Room is clean and the size is reasonable. Breakfast is more on a Chinese style. The air condition control is not properly working that the room temperature kept at freezing cold. I had to turn the air condition off sometimes. Overall experience is great, but I can only give a 4 out of 5 stars.

Room okay but cleanliness could be better. Place could b e a bit more homey and cozier. :) Check in process could also be tricky and not friendly for urgent booking. You need more time for confirmation.

Staff: Wonderful hotel with professional staff. My booking was originally a king size bed but I requested a twin. They did everything to met my needs. After a long flight I wasn’t in my best mood and they did understand and deal with me with respect and understanding. Room: simply wonderful as usual.. this is my fourth or fifth stay and I’M will be always my home in Manila.