Excellent, excellent, excellent! The facilities are complete and well-equipped, the environment is elegant, and the service is attentive. The surrounding amenities are also comprehensive. The front desk service was thoughtful and meticulous, and the breakfast was clean, hygienic, and plentiful. Uh.
We stayed in Ansgana wing one bedroom suite. It's born with a magnificent Seaview but unfortunately obscured by the hotel layout like the balcony concrete egde at living room and the missing of curtain binder to gain 5-10% of Seaview. The sofa and TV are setup by the window side both at the living room and bed room but during day time the sunshine is so strong that you have to draw the curtain if you want to watch TV but at the same time your completely lose the view. The breakfast buffet offered were standard and I have no comment but the only obervation is the crows are the only diehard fans of the hotel food as they tried their best effort to grab the food from the table even in front of the guests! The only element that made our stay a good one is the hotel staff. Starting from Cika who handled our check in, our room attendant Masum, the big and tall guy at the buffet restaurant and also the lady who took care of our check out. All of them were efficient and effectively attending and responding to guests needs and tried their best effort to help us during our stay and kindly send my compliment to them especially Masum. Thank you Masum you deserves to be praised. Well done! Ansgana management in reading it's your team that saved your position that still got a 5 points except the food! In conclusion Ansgana tried to pack herself as a resort but quite unsuccessful as after check out we headed to Shangri-La Rasa Sayang and you will experience the layback and relax feel in a resort!
The location of Loop on Leith strikes a near-perfect balance.
Although the hotel sits close to the lively Lebuh Chulia, it is cleverly tucked away along Leith Street. Chulia Street is a hub for backpackers and nightlife, so evenings can get noisy. By setting itself slightly inward, Loop on Leith neatly avoids the brunt of street noise, while still placing you just a four-minute walk from the iconic Blue Mansion (Cheong Fatt Tze Mansion), where you can easily begin your street food adventure.
Its positioning works as an ideal base for urban exploration. Head north and you’ll find the refined charm of the heritage district; head south and you step straight into the vibrant pulse of the city center.
The hotel embraces an Urban Chic concept, deliberately doing away with traditional heavy carpeting—a smart choice in a tropical climate, as it helps reduce mustiness and allergens. Instead, modern hard flooring and bright lighting create a space that feels noticeably fresher and cleaner, both visually and physically, compared to older Peranakan-style hotels in the same price range.
Rooms here tend to be on the smaller side. For two guests traveling with large luggage, the space can feel a bit tight. It’s best suited for travelers who spend most of their day বাইরে exploring and simply want a comfortable place to rest at night—think light packers or efficiency-focused “urban explorers.”
At roughly RM250 per night, Loop on Leith delivers a boutique-like aesthetic and standardized service at a budget hotel price point. The value-for-money and overall sense of comfort are impressive.
It lacks the heavy, sometimes oppressive atmosphere of heritage buildings, and also avoids the blandness of chain hotels. This makes it especially appealing to young couples, solo travelers, or business visitors.
If you’re looking for a spacious executive suite, this may not be the right choice. But if your priorities are efficiency, cleanliness, and stepping straight into great food and scenery the moment you walk out, it stands out as a smart option in George Town’s mid-range market.
For an even better stay, consider requesting a higher-floor room—it offers a slightly more open view and helps buffer early morning street noise from passing motorcycles.
There is no sufficient space for guests drop off and pick up and for if there are two to three cars the area before hotel will be messed up and stuck together! The enclosed captured screen from goggle map is self explanatory !
Every morning commencing 8:00 am to 09:00am there will be large trolleys outside the rooms and on upper floors transferring towels and other amenities around and the sound like you are sitting by the railway while the trains are crossing which was rather annoying. You will hear staff talking or chatting together and the metallic service door slamming during that period.
Most interesting is every day the housekeeping has left souvenirs to us. The first day was a toilet brush and the second day was a cigarette lighter.
Last but not the least when we approached the concierge to get the luggages while the car was waiting just outside the hotel main door the bell boy asked my wife to move the luggages by herself and the distance was only 3 meters away!
The hotel was near to eateries and some malls but the malls are not the ‘high end’ type. Almost all the food options in the mall are Muslim friendly.
Hotel service was good but we didn’t make use of their facilities such as the swimming pool and gym.
The breakfast buffet was not really fantastic as the food is almost the same daily and not very tasty.. quite disappointing for a 4-star hotel under Shangri-La group.
The room is quite spacious but toilet is a bit small.
Water pressure from toilet bowl flushing was strong and noisy and water will start splashing around if we don’t close the toilet seat.
The journey to hotel from airport is about 25-30 minutes depending on traffic conditions.
Overall I would suggest staying at Gurney area instead of this area as the food options are better at Gurney.
I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained. The bed was very cozy, which helped me get a great night’s sleep. The staff were friendly and helpful throughout my stay. The location was convenient, and the overall atmosphere was relaxing and welcoming. I would definitely recommend this hotel to anyone looking for a comfortable and enjoyable stay.
This is a beautiful hotel! Everything you need is conveniently located nearby. The rooms are clean and spacious, the pool is gorgeous, and the gym is fantastic. I highly recommend it to everyone! 🤗
If you want convenience to good food such as Burung Hantu Nasi Lemak or Chowrasta Market for wonderful local food, then you should stay at St Giles.
The room was airy and clean. Pillows were great as we slept well. The only flaw was the mini fridge wasn’t clean but generally a good stay for four days. Staff was also helpful and we also loaned an umbrella from the concierge. Free parking for those who intend to drive.
Stayed here for our anniversary and had a wonderful experience from start to finish.
The thoughtful floor upgrade, room decorations, and early check-in made the occasion feel extra special. What stood out most, however, was the service. Every staff member we encountered was warm, professional, and incredibly responsive. Any room request was attended to within minutes, and the hotel was consistently spotless throughout our stay.
The breakfast spread offered plenty of variety and options. While some of the dishes could be improved slightly in terms of flavour, the excellent service more than made up for it.
A big thank you to the entire team for making our anniversary celebration such a memorable one. Hospitality is clearly taken seriously here, and it shows. We look forward to returning the next time we’re in Penang.
I recently stayed at lyf (for 2 nights) and had a mixed experience.
The room I was assigned was located next to the smoking area, and I could clearly hear people talking outside. I requested a room change immediately after checking in, but was informed that the hotel was operating at full capacity, so no alternative room was available.
Upon checking in, I also noticed a used cotton bud in the bathroom, which raised concerns about the cleanliness of the room.
Additionally, the bathroom floor trap became clogged during my shower due to long hair stuck inside, causing the water to drain slowly. I reported the issue to the staff, and they cleaned it promptly. The problem was resolved afterward.
During the late evening and night, I could hear noise from chairs or tables being moved, which affected the overall comfort of my stay.
On a positive note, the hotel is conveniently located near several popular tourist attractions, making it easy to explore the area.
Overall, while the location is excellent and the staff responded quickly to maintenance issues, improvements in housekeeping standards and noise management would significantly enhance the guest experience.
Great
396 reviews
9.0/10
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