Romantic Hotels in Penang, Malaysia

"i’ve stayed for almost one week for work purposes. the facility was good, the service the staff all was excellent. they clean my room and change the towel every single days which was good cause sometimes i’m too busy and occupied with work. but overall the stay was good. for a short staycation and if you are looking for a place just to crash out and rest this will be a good decision. walking distance with a lot of places which make it more easy"

"We arrived at the hotel on August 3rd, early in the morning, and were warmly welcomed by a lovely and friendly female staff member. 😍😍😍 She arranged for us to check into room 4325. Although there was a language barrier, we managed to communicate simply using our phones 😀😀😀😀, and she assigned us to a room we were happy with. We had originally booked a windowless room, but the kind staff member offered to upgrade us to a room with a window for free. 😊🥰🥰🥰. However, upon entering the room, there were no toothbrushes. So, we went down to the lobby, and the kind staff member immediately provided us with some. But then, on the second night, after returning to the hotel from our activities, housekeeping still hadn't replenished the toothbrushes. With no other option, we went back to the front desk to ask for them. It was quite embarrassing. The male staff member there had no issues and immediately provided them to us. 😁😁 Since we only discovered the missing amenities late at night after returning to the hotel, on the third day, we went to the front desk to pick them up around noon. However, the staff member with glasses wearing a white uniform had a very bad attitude today. He said the room should have amenities and refused to give us any. As a result, when we went back to our room, it hadn't even been cleaned, let alone having the amenities replenished. Actually, these are minor issues, but since the hotel booking stated that amenities would be provided, we didn't bring our own. It's already quite embarrassing to have to go down to the lobby every time we return to our room and find no amenities. And that male staff member in the white uniform even gave us a look and had a terrible attitude. I'm actually very satisfied with the hotel's convenient location and the attitude of the general staff, and I was very happy. Although one staff member's attitude made me very unhappy and felt as if they were looking down on people. I hope the hotel realizes that if a customer needs amenities, and the hotel itself has failed to replenish them, and the customer isn't asking for extra, then their attitude should be a bit better. And they should still maintain a smile!"

"Stayed for the 2nd time. Overall the location of the hotel is a strong advantage. So convenient walking distance to a variety of food options from mamak, nasi bryani, western food to pastry & coffee cafe. Basic toiletries only bottled body wash & shampoo provided. 3D2N stay but no room cleaning service provided eventho ‘please clean room’ sign was displayed. Was disappointing because our 1st stay at this hotel also no room cleaning service provided."