Posted on Nov 13, 2025
Guest User
A great location with a very impressive lobby and facade. The room was nice although a bit small. Whilst the staff were mainly great, we were disappointed on a couple of occasions. Firstly, they took away our bath towels without replacing them. When we called down asking for towels they said they would send someone straight away however we never received them and had to dry ourselves with our robes. Secondly, we had to leave at 7am and asked if we could have something to eat a bit earlier. They were unwilling to organise anything. Every other hotel we have stayed at would organise a brekkie box if you’re unable to make breakfast time, given this was a part of our stay and therefore a service we had paid for.
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Price per night from:PLN 573
Posted on Apr 22, 2024
Guest User
As you enter the lobby strong smell of artificial perfume surrounds you which made me nauseous.
We were upgraded to kingbed room.
Shower head was broken. Shallow sink was designed for looks only. It splushes water The large structural column by the window takes up the whole one corner of the room. The room is small enough not accommodate lounge chair. Espresso maker is also broken as to the pod doesn’t stay and fall through. If you are carefully pressing it down slowly it will stay where it get skewered.
This hotel is not a bad hotel. Great location. Staff is as nice as many restaurants and hotels in town. I will not stay here again because there are plenty of better hotels and rentals to stay in Mexico City.
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Price per night from:PLN 724
Posted on May 20, 2026|Deluxe Room
Anonymous UserA historic, century-old hotel with somewhat outdated facilities, but it possesses great character. The lobby features a museum-like exhibition area with various themed displays, and the guest room area even retains a very old-fashioned elevator for guests to observe. The service is excellent and polite, and housekeeping is prompt.
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Price per night from:PLN 293
Posted on Oct 15, 2023|Deluxe Guest Room, 1 King, Partial City View
Braden TseExceptional experience ! Ultimate Ritz Carlton experience, would highly recommend if you travel to Mexico City!
Definitely get one of the best view in Mexico City from your room , it truly exceed my expectation of a Ritz Carlton hotel. Extremely good service and always address you by your name.
We encounter some problems within the room in the beginning, however the front office manager solve it very quickly which is excellent. We have stayed in the hotel for 2 nights and will definitely come back if we visit Mexico City again.
Became a fan of Ritz Carlton now
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Price per night from:PLN 3,168
Posted on Jan 15, 2026
Dudu
The location is great, safe and convenient. I'm satisfied with the room amenities and the bedding is clean and tidy. The only downside is that the facilities are a bit outdated, especially the bathtub showerhead, where the water pressure is a bit low and there's a slight leak. Otherwise, I'm very satisfied. I stay at this hotel every time I visit Mexico City, for 4-5 nights each time. I've stayed here at least a dozen times. I love the garden view room; the sunlight streams in during the day, which is very pleasant!
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Price per night from:PLN 1,266
Posted on Feb 4, 2026
Florian Roe.
I had a great stay at the Hilton Reforma in Mexico City while celebrating the birthday of my girlfriend. The staff made the experience feel special with very good and attentive service throughout my stay.
The room was spacious, clean, and very comfortable, with a great view and high-quality amenities. Everything was well maintained and met the high standards I expect from Hilton.
Overall, a very pleasant experience and an excellent choice for both leisure and special occasions. I would definitely stay here again
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Price per night from:PLN 457
Posted on Aug 23, 2026|Suite with City View
Guest UserThe Hotel looked fantastic, very modern and luxury looking but the experience is lacking. We came for a one night only after staying at the Ritz for a week and the difference is colossal. For one , at the Alexander there was a constant noise through the night and early morning, cleaning staff didn’t bother to return our greeting, the management messed up our order for food in the morning- which wasn’t really good anyway. We will not be returning there unless the changes reflect the status they advertise.
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Price per night from:PLN 1,266
Posted on Aug 5, 2025
M.K84
I’ve left with beautiful memories and a lot of love for this place. The staff are amazing ,,, friendly and professional. It’s a great hotel with excellent service, and they made sure I felt comfortable throughout my stay. I’ll definitely choose this hotel again on my next trip ,, I truly loved it!
Just one thing to keep in mind: the traffic in this area can be heavy, so if you have a flight, make sure to leave early to avoid any delays.
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Price per night from:PLN 847
Posted on Apr 24, 2025
Guest User
This hotel is situated in the Coyoacán Centro area. What a great area for so many reasons, coffee shops, restaurants and small cafes. This hotel, tho, is all you really need. Very beautiful, with high quality throughout. The staff were very friendly and professional. Our suite was gorgeous and well appointed. We didn’t have time to try out the breakfast menu but it looked very tasty.
I would definitely return for another stay without hesitation !
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Price per night from:PLN 488
Posted on Jun 9, 2026
Guest UserThis hotel is Indian-owned, and both the facilities and staff are Indian. The lobby is quite spacious, and the rooms are large, clean, and tidy, even for a single person with two beds. The TV picture quality is excellent. My only minor complaint is that the gym is only open from 6 AM to 10 PM, which feels a bit inconvenient for an airport hotel. On the upside, there's a direct skybridge connecting the hotel to Terminal 1, which is very convenient.
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Price per night from:PLN 454