The Ritz-Carlton, Nanjing

The environment is simply stunning, everything feels high-quality. As for service, the executive lounge offers five meals a day, so you never have to leave the hotel – and the food quality is excellent. The room was very clean and well laid out too.

Facilities: Exquisite and sophisticated. Cleanliness: Spotless. Environment: Business elegant, comfortable, and upscale. Service: Personalized and thoughtful. Stayed for two nights during the off-season and received a complimentary upgrade to a lake view room. The welcome card was a nice touch, and the welcome fruit was a thoughtful gesture. Customer service representative Evelyn was very enthusiastic.

The front desk staff were incredibly friendly and accommodating. We called ahead to let them know we'd be arriving early, and they made sure our room was ready for us in advance. The room itself had an old-money charm, and the bedding was very comfortable. The executive lounge's dinner service was truly impressive, featuring salmon, Iberico ham, and Veuve Clicquot champagne.

This is a bit ridiculous. The moment I walked into the room, there was an incredibly strong, pungent perfume smell. When I asked the front desk, they said the cleaning staff might have sprayed too much. I went out and asked customer service to put an air purifier in the room. When I came back at night, the perfume smell was gone, but a very strong mildew smell emerged. Clearly, the hotel knew there was a problem with the room and deliberately sprayed perfume to cover it up. It was unbearable. I contacted the front desk, and they helped me switch to another room. The smell was much fainter there, which was勉强 acceptable. However, by the third day, that room also started smelling quite strong. Also, when I checked in, the front desk asked if I wanted to pay for an upgrade, and when I checked out, they asked if I had consumed anything from the mini-bar 🌚🌚. Has the Ritz become a budget hotel now? On the bright side, the breakfast staff and the housekeeping lady were very nice, so props to them.

We chose The Ritz-Carlton, Nanjing, for our first wedding anniversary. We had two days of delicious dining, and the executive lounge kept us very well-fed. The afternoon tea featured a complete set of pastries, and the scones were as delicious as ever. For dinner, there was unlimited 5J ham with freshly sliced melon, pan-fried steak, shrimp soup with rice, and salmon sashimi. Food replenishment was quick; they'd restock immediately upon feedback. During the dessert hour, a bowl of white fungus soup soothed all the travel fatigue. For breakfast, the Chinese duck blood and vermicelli soup base was very fragrant. The beef in the beef noodles was large and stewed to tender perfection. The Western-style Eggs Benedict with a runny yolk when cut was excellent. Although the executive lounge didn't have many options, each dish was exquisite. We stayed on the 60th-floor top floor, offering a panoramic view of Nanjing. The overall decor had a very 'old money' aesthetic. Upon returning to our room, we noticed the turndown service provided by the hotel. Both sides of the bed had Voss sparkling water, bathmats, and slippers laid out. The slippers were thick and very comfortable. Some hotels only provide turndown service on one side of the bed, so for families, The Ritz was clearly more thoughtful. Checking out at the lounge was very convenient. We were touched by The Ritz's warm service and will definitely visit again.

The environment is quite good; it's quiet at night, even during the New Year's Day period. The only downside was that check-in was a bit slow during the New Year's holiday. The manager even called to apologize. They really should improve their check-in process and reduce the time it takes for check-in and room cleaning. The location is fantastic, right above Deji Plaza, but parking is a nightmare because there are just too many people. The views are stunning, both day and night, perfect for couples. The Ritz Kids lion plush toy is adorable and fun. The breakfast could use some improvement; it's a bit too generic. You see the same 'old friends' there that you'd find at other Marriott or Hilton breakfasts.