Mandarin Oriental Pudong Shanghai

This National Day, for our first destination, we chose 'home' – the hotel. The room I wanted was fully booked on Ctrip, but luckily I still had Zoe's WeChat, and she helped me upgrade my room (I stayed in 2301 when I was pregnant). I'm very happy and grateful! The hotel service is generally top-notch, though their staff turnover is quite high. Every year I come, I notice a few new faces. Even the culinary team has changed (don't ask me how I know, it's just that I ordered room service again, specifically the laksa I always get, and it was incredibly salty, not like the taste I remember from previous visits). Perhaps the hotel misses me and wants me to help them keep an eye on things, as there's always a little hiccup during my stays. The hotel is indeed making adjustments and changes. Regarding hygiene and room facilities, as shown in the pictures: the table leg in the living room was wobbly and propped up with paper (it's been years, why hasn't the hotel replaced it?). This time, they prepared toothbrushes and cups for the children, which is a good gesture, but unfortunately, they were dirty. (A quick note: the hotel is trying to be more environmentally friendly by putting kids' toiletries in small bags, which I think is a good idea). Also, the drinking glasses near the water dispenser weren't clean, and the complimentary fruit hadn't been washed. The funniest thing is, I was on the 23rd floor, and you won't believe it, but I swatted two small moths! This time, I thoroughly enjoyed the swimming pool several times and noticed a few issues, perhaps due to its age. The door locks are stiff and rusty. When there's a large crowd, things aren't restocked promptly. The swimming pool restrooms aren't cleaned regularly, so water stains accumulate, making it easy to slip. Breakfast: During holidays, there's a long queue on the 1st floor, and the food remains unchanged (disorganized and mediocre). I've already reviewed the 1st-floor dinner buffet below the hotel's main review section – you can check it out or experience it yourself. The executive lounge breakfast introduced new sour string bean noodles and Vietnamese pho, which were quite tasty. Just be careful with the beef meatballs, as they have bones, especially if you're giving them to children. The bread and fried dough sticks were hard and dry, possibly due to the lighting or air exposure. There's a flaw in the cleaning process for my room type, which I discovered when I unexpectedly returned to retrieve something. There were two staff members cleaning, both in the left bathroom, with the door open. If someone were to enter and go to the right side to get something, they wouldn't know. I think this needs attention. Fortunately, I kept my important belongings on the left side. Overall, I'm most satisfied with the service and grateful for the upgrade. However, these minor details, from a familiar perspective, can only be brushed off with a smile. From a consumer's perspective, though, it might be a different story.

I brought my two kids to Shanghai for a four-day, three-night trip during the National Day holiday. We stayed at three different hotels: the Renaissance for the first night, the Peace Hotel for the second, and the Mandarin Oriental for the third. Honestly, this hotel gave me and my children the best experience. Manager Chen Hanfeng and Manager Frank left a particularly great impression on me. Firstly, upon check-in, I noticed an issue with the carpet, and Manager Chen Hanfeng happily resolved it for me. I really appreciate it! I also inquired about the hotel's airport transfer service, and he recommended an even better option. He personally assisted me again during check-out, which I found very satisfying. In the evening, when I needed a baby toothbrush cup, Manager Frank brought me a brand new, unopened one for my child. When I asked if they had baby toothpaste, he brought two sets of toiletries for the baby. It was truly wonderful. I also needed scissors to trim some loose threads, and he patiently helped me trim them himself, which I found very touching. This hotel left me with an excellent impression. The breakfast buffet was very generous and incredibly delicious, perfectly suiting my children's and my taste. The baby high chair and cutlery were adorable. The hotel's natural water tasted sweet and refreshing, truly pleasant to drink. Upon check-in, we found chocolates on the table that my baby couldn't eat, and the hotel proactively replaced them with other food items. The service was superb and incredibly efficient. My children also loved this hotel very much. The next time we visit Shanghai, we will definitely choose to stay here again.

I had a fantastic stay! The room was wonderful—bright, spacious, spotlessly clean, and incredibly comfortable. The biggest highlight was the nighttime view from the window; watching the large boats cruise along the Huangpu River made for a stunning, relaxing nightscape. Breakfast was also great, with a wide variety of delicious options that provided the perfect boost of energy to start the day! The location is unbeatable, and the service was thoughtful and attentive. I would definitely stay here again next time and highly recommend it to everyone! 👍

First off, thanks to the hotel for upgrading me to the 22nd floor. However, based on my many years of hotel experience, this hotel isn't as good as I imagined. The room layout isn't very sensible, there are no charging cables for electronic devices, the view isn't the best, and the room rate isn't cheap, despite me booking a river view room. The surrounding area isn't great either. The front desk staff seemed a bit scattered and huddled together. Everyone comes here because of its reputation, but once you've been, you've experienced it. Overall, it felt just average.

This stay really demystified the Mandarin Oriental brand for me. The decor was terrible, the spareribs at the breakfast buffet were cold, and even the waterproof strip in the bathroom was falling off. It was an extremely disappointing experience, far worse than the Mandarin Oriental hotels in Guangzhou or Beijing.

Pros: 1. The front desk proactively upgraded our room. We booked a Deluxe River View and were upgraded to a Culture River View. 2. The service attitude was excellent. We waited half an hour for the bathtub disinfection, and after one reminder, they called to apologize and offered an executive lounge afternoon tea. They also gave us a souvenir when we checked out. Cons: 1. The bathroom blinds couldn't close completely. In the morning, the light streamed into the bedroom through the glass sliding door of the bathroom, so light-sensitive people had to sleep with an eye mask. 2. Many buttons on the TV remote control were broken. Luckily, the volume and channel buttons still worked. 3. The air conditioner's fan speed and temperature adjustments seemed ineffective. I even wondered if the AC was working at all. Thankfully, it was only 20 degrees Celsius in Shanghai these past few days. 4. There was a very long queue at the breakfast entrance, and the breakfast itself was quite ordinary. Overall, it gave the impression that the room facilities were old and worn, but they weren't planning to update them yet, so they were trying to compensate with good service.

The facilities and environment met our expectations, and the hygiene was excellent. The service was perfect, with a flawless welcome. From the moment we entered the hotel, a dedicated staff member handled our luggage. During our three-day stay, we never had to open our car doors ourselves for getting in and out. Every staff member we encountered was proactively warm and greeting, something many established five-star hotels don't quite achieve. Mandarin Oriental truly excels in this regard. The room key card is very exquisite and worth collecting. When checking in, they proactively asked about our room preferences. Upon learning we were with a child and preferred a quieter room, they arranged a top-floor river view room for us, fully considering the customer's needs. Our child absolutely loved the hotel's kids' pasta, eating it for two days straight.

This was my first time staying at the Mandarin Oriental in Shanghai, and it truly lived up to Shanghai's reputation for excellent service. Every day, I'd find our clothes neatly folded and my skincare samples tidied when I returned to the room. David at the front desk was incredibly polite and welcoming during check-in. The doormen were proactive, opening car doors and handling luggage. Even though it rained quite a bit during my stay in Shanghai, I never got wet when I went out! The view of the Oriental Pearl Tower from my window was stunning, especially at night. It was so beautiful that going to sleep early felt like a luxury. The hotel had many international guests, and its decor was elegantly classic – a discreet luxury that doesn't overtly flaunt its grandeur. It smelled wonderful everywhere, a sophisticated yet subtly ancient sandalwood scent that felt distinctly Chinese and perfectly matched the cosmopolitan vibe of Shanghai. The only minor drawback was the limited breakfast selection. Compared to the Mandarin Oriental in Guangzhou, the breakfast service was quite inferior. Also, the restaurant is a bit small, so if you go during peak hours like 9 AM, you might have to queue.