Hyatt Centric Victoria Harbour Hong Kong

My overall experience with the hotel services was excellent, and I genuinely appreciate the service throughout my stay. However, there is one incident during check-in that I feel should be highlighted. When I arrived to check in, there were two queues. one for general guests and another for World of Hyatt members. I had been waiting in the queue for almost 30 minutes, with approximately 8–10 people waiting. I completely understand that check-in can take some time, especially during busy periods. What I found disappointing was that a group of three Filipino guests, who had initially been in the same queue, were suddenly moved to the World of Hyatt queue and appeared to be prioritised. I noticed that Myra gave a signal to the front receptionist to attend to this group first. They were then served before several guests who had already been waiting. What made the situation even more uncomfortable was that there was an elderly gentleman standing in front of me who was using a walking stick, and he had still not been called. At the same time, the staff member was casually chatting with the group while they were being attended to. If there was a legitimate reason for prioritising these guests, such as their membership status or another hotel policy, I have no issue with that. However, from my perspective as a guest, the situation gave the impression of nationality privilege, and if there was indeed some form of nationality-based priority being given, I would strongly suggest that this be handled more discreetly and consistently. It should not be made so obvious in front of other guests who have already been waiting patiently. I eventually approached Myra myself and asked about the long waiting time. Only after I raised the issue did she appear to realise that guests were becoming frustrated, and the conversation was then quickly dismissed as though everything was fine. Again, I want to emphasise that my overall experience with the hotel was excellent. This review is specifically about the check-in experience and queue management. I hope management will look into this incident, because regardless of the reason behind the prioritisation, the way it was handled left me feeling that the treatment of guests was inconsistent and unfair.

This was my first time staying at the Hyatt Centric and I was very impressed. The room was clean, well furnished and a good size for 1-2 guests. All the hotel staff were very helpful and welcoming throughout my stay. The breakfast was amazing with a wide variety of international options. The breakfast also had very reasonable opening hours so there was no need to feel rushed. The swimming pool is a perfect place to relax, with a good view and a mix of sunny and shady seating spots. I would recommend this hotel and I will also stay there again on future trips.

Room are clean and tidy. Pretty small but for Hong Kong it’s pretty standard size. I mainly booked it because of the swimming pool and I’ve enjoyed it twice during my stay. It’s a decent size to do some laps and the view with the sunset was great. I haven’t tried the food there as there’s many local options around but it was a great stay overall. Shout out to Emma from FO who was very nice and helpful.

Hotel is equipped with clean rooms with comfortable beds and great sea views. Despite being close to a highway I can hear any noise from outside. Location is excellent and it’s nearby the harbour front where u can do morning runs and there is a wide range of restaurant options! The only thing is the size of the room being a little small but other than that it is a fantastic place to stay!