MGM Grand Sanya

Overall, the scenery is absolutely stunning and it offers great value for money. We were traveling with adult children and parents, and as low-energy travelers, we just wanted to enjoy the views and soak in the atmosphere. The hotel's public areas are quite beautiful (except for the lobby, which is just a lobby). The MGM milk tea, the evening beach BBQ, the night activities, the room's functional design, the pet park downstairs, and the sea-view terrace were all excellent. On the first day, we stayed in a 3rd-floor full sea-view terrace room which was incredibly good value. The second day, we stayed in a sea-view suite, which was also very nice. The welcome fruit platter and the room setup were very thoughtful. Upon check-in, the staff helped us with our luggage to the room. The minibar included Alien electrolyte water, coconut water, and more. The suite's minibar also had Corona beer.

Poor check-in experience. 1. The lady at the front desk was cold and unwelcoming throughout the check-in process. 2. On the second day, toiletries and slippers weren't replaced. We wouldn't have minded using the ones from the day before, but even the only tissue box in the room wasn't refilled. I discovered it was empty when I went to blow my nose on the second day. 3. I told the concierge we'd be out after 12 PM and to clean the room after that, but they came knocking to clean before 11 AM. 4. During peak breakfast hours, you have to queue at the entrance, much like in a school cafeteria. The restaurant is small and crowded, very noisy. I heard there's also a seafood or Western-style restaurant for breakfast, but I wasn't used to that kind of food, so I didn't go. The Chinese breakfast selection wasn't extensive. I queued for a long time to get some wontons and wanted to add some dried shrimp, but the lady making the wontons quite assertively said there weren't any left, they had run out. 5. Since it's an older hotel, the room isn't very modern. Even the weighing scale was an old-fashioned dial one. 6. I needed a small bag, but neither the room nor the concierge had one, only a very large non-woven bag. I just grabbed my things and left quickly. 7. I booked a sea-view room, but I couldn't see the sea at all from inside the room, just the gardens and a building opposite. I had to go out onto the balcony, turn sideways, and peer through a gap to catch a glimpse of the edge of the sea... I booked a sea-view room, not a sea-view balcony. Luckily, they eventually changed my room. 8. When checking in, the concierge helped take my luggage to the room. When checking out, I was dragging my large luggage out to wait for a car, and there was nowhere to sit and wait at the entrance. The concierge didn't offer to help with the luggage and completely ignored my presence. Service is all about the details. Putting aside the hardware, the software service is a bit unworthy of a five-star rating. I hope MGM Hotel can improve its service management so I can have a better experience next time I stay in Yalong Bay.

Five stars, highly recommend MGM Sanya! Check-in was smooth and efficient from start to finish. All the staff were incredibly warm and attentive, and any requests or feedback were met with a quick response. I particularly want to commend Jerry; he was thoughtful, thorough, and provided service that was both professional and genuinely caring, making our stay incredibly enjoyable. The hotel's pool area is divided into multiple sections, with everything from adult relaxation pools to kids' splash pools. You could easily spend an entire day just at the hotel eating, drinking, and having fun without getting bored. The breakfast buffet offers a wide variety of fresh options, with so much to choose from. Our room was spotlessly clean and bright, and all the amenities were complete and in excellent condition. The zip line in the resort was thrilling and great fun, offering excellent playability. It's truly an impeccable, one-stop vacation experience. Next time I visit Sanya, MGM will definitely be my first choice!

The hotel contacted me a few days before check-in via phone and WeChat, which was incredibly thoughtful and attentive. All my questions about checking in and activities were answered and resolved almost instantly. Many people mentioned that the hotel is a bit old, but personally, I found the service to be top-notch and of a very high standard. The kids absolutely loved the pool and the petting zoo, and the zip line was thrilling and fun – my two 10-year-olds even went on it twice! Overall, I had a fantastic stay!

Check-in was efficient and thoughtful, and the bellhop proactively helped with the car door and luggage. The bedding was soft and very comfortable to sleep on. The bathroom was spacious with a separate wet and dry area, and toiletries were comprehensive (including body lotion 🧚). Daily cleaning was meticulous and thorough, and the room was very clean. The zipline was exhilarating! We ate our fill and enjoyed ourselves! 👀

While the room decor isn't the most contemporary, the materials and design concepts used back when it was renovated were clearly ahead of their time. The separate toilet, marble base, curtains, and mattress are all excellent. The cleanliness is also top-notch. I stayed at two hotels this trip, and the toiletries at the other one, a certain Atlantis, were far inferior to MGM's. A special shout-out to MGM's body lotion – it's fantastic! The WeChat customer service was also quite good. The Chinese restaurant is delicious too; I recommend trying the Hainanese specialty Chinese breakfast – the Yi noodles were very fresh, though the Zao Po vinegar was a bit salty. Getting to the beach from MGM is super convenient, and the pool is very accessible. You don't have to walk far back to your room soaking wet after a swim; you can get back to your room quickly for a shower. First day Mini-Bar: The fruit portion was very generous, and it was replenished on the second day. Airport Shuttle Bus Service: Absolutely amazing! It's also very convenient for getting to the Hainan duty-free shop.

The room was very clean and quiet, so I slept soundly. You can enjoy the beach and sea without even leaving the hotel. They also offer 5 free travel photoshoots and have a cute pet park with adorable animals. Even though there was a typhoon, I still had a wonderful time. Awesome!

This hotel is absolutely beautiful, with a very stylish and tasteful decor that feels high-end and super clean. I had a really comfortable stay. The room I booked had a direct ocean view, which was truly stunning. The staff were very welcoming, and the hotel grounds are like a beautiful garden, filled with many varieties of tropical flowers and trees. The pool was also incredibly clean. The breakfast buffet was delicious too. It's just a few minutes' walk from the hotel to the beach, where the sand is wonderfully soft and the ocean is that clear, glass-like blue. It's especially perfect for family vacations to relax and enjoy life. I'll definitely book this hotel again next time I visit Sanya. Shuai

The hotel butler service was incredibly responsible and made our trip much easier. The hotel's breakfast and kids' pool were both great, and there were plenty of activities. The little ones loved it, especially the cute pet park where they had an absolute blast with the adorable animals.