InterContinental Hotels SHANGHAI WONDERLAND by IHG

Five stars, no hesitation! This stay was absolutely perfect, from the ambiance to the service, everything was flawless. It truly is an architectural marvel that you *must* visit at least once in your life. I'm completely captivated after staying here. The hotel's environment is simply breathtaking! The world's only 88-meter-deep 'pit' hotel lives up to its reputation. Its unique design, built into the cliff face, exudes sophistication. The dynamic water curtain in the lobby is elegant and lively, and a glance out the window reveals stunning cliffside waterfalls. By day, you see the lush green mountains and rocky cliffs in perfect harmony; as evening falls, the lights illuminate, creating a serene and romantic atmosphere. Every corner showcases thoughtful design, incorporating a mining-inspired aesthetic. Every photo you take is magazine-worthy, offering an immersive experience of nature and architecture blending seamlessly. A special highlight was the 8:30 PM cliffside light and water show featuring themes from 'Shan Hai Jing' (Classic of Mountains and Seas) and a drone performance. Light and water intertwined, drones intricately depicted mythical imagery in the sky, and the cliff face transformed with dynamic light and shadow. The visual and auditory impact was incredible, creating an amazing atmosphere. It's an immersive dive into the collision of technology and culture, an experience definitely not to be missed. The room experience was a delightful surprise! The room design is simple yet grand, with meticulous attention to detail. The sapphire-themed interior felt luxurious. Thoughtful amenities like a Dyson hairdryer and high-end toiletries were provided, and the facilities were comprehensive and modern. The entire room was spotlessly clean, the bedding was soft and comfortable, and the independent bathtub and scenic balcony were definite bonuses. Waking up to the natural scenery in the morning was incredibly blissful, making for a perfectly comfortable stay. The dining experience was a culinary feast! The Chinese restaurant, Cai Feng Lou, lived up to its Black Pearl Restaurant rating. The beef was tender and juicy, and the soup was rich and flavorful. Every dish used high-quality ingredients and had authentic flavors, truly showcasing the essence of Chinese cuisine. The Western restaurant, Fish Eye, had an incredible ambiance, surrounded by an aquarium underwater. The seafood was fresh and sweet, and the Western dishes were exquisite and delicious, both visually appealing and tasty. Whether it was a main meal or a casual snack, everything was incredibly satisfying. And the service was impeccable! A special shout-out to our exclusive butler, Alice. From communicating our needs before check-in and providing detailed explanations of the facilities upon arrival, to offering thoughtful reminders and responding to requests throughout our trip, she was patient, attentive, and incredibly thorough. She anticipated every need, making the entire journey feel so warm and cared for. All the hotel staff were also enthusiastic and professional. The bellhops proactively helped with luggage, and the restaurant staff were attentive and meticulous. You could feel their genuine service attitude everywhere you went. The overall experience was absolutely fantastic. This stay was comprehensively satisfying. The environment, rooms, dining, and service all exceeded expectations. It's definitely a top choice for a vacation or getaway. I'm already looking forward to my next visit and highly recommend it to everyone! 🌟

Our hotel butler, Bruce, provided exceptional service. He not only arranged a late check-out for us but also brought us some evening snacks! The hotel's 8:30 PM light show is definitely worth seeing! Overall, it's a great hotel and I recommend staying here! The breakfast selection was also quite rich, and the dishes at the Cai Feng Lou Chinese restaurant were delicious!

The overall service was excellent. I added the butler manager Bruce on WeChat even before checking in, and he sent timely reminders for every key step. He also responded instantly to any special requests! So thoughtful and considerate ❤️. We also received a complimentary travel photoshoot with 3 pictures and a short video, which was a lovely surprise. The swimming pool water was clean and warm, and the view was absolutely stunning. My child loved it! The light show at night was spectacular and beautiful.

Overall, it was quite good. Bruce, the butler, was very responsive and didn't show any impatience despite my repeated requests. It's suitable for driving trips because there's not much public transportation nearby. Without a car, it's inconvenient, and you'd be stuck at the hotel. I have two main complaints: 1. I'm not sure if the hotel is understaffed or just too big, but when I needed something, it was delivered very, very slowly. On the first night, the balcony door wasn't closing properly, and I waited a long time for someone to come fix it. On the second night, I asked for an extra pair of kids' slippers, and they never arrived. They said 'immediately' on the phone, but I eventually gave up and just made do. 2. The buffet breakfast and lunch prices were in line with a five-star hotel, but the food quality wasn't. Among all the luxury hotels I've stayed in over the years, the dining here was slightly below par. The variety was quite ordinary, nothing upscale, and the taste was just average (though the small wontons were quite good, to be fair). There are also some positives: 1. Whether in the lobby or the restaurants, the service was consistently good, with no signs of impatience. Even though the buffet wasn't great (perhaps I've just had too many good ones elsewhere), the restaurant staff were very attentive and cleared tables promptly. 2. The cliffside architecture is very unique and has a story behind it; they clearly put effort into it. I'll probably go back when my child is older. I hope they maintain the good points and improve the dining.

The room was absolutely perfect, directly facing the Deep Pit Light and Shadow Show. My baby was completely captivated, making our two-night stay absolutely wonderful! A big thanks to Bruce for the thoughtful arrangements; he even proactively helped us extend our check-out time. You can tell he puts a lot of effort into providing excellent service. As a quick getaway option without leaving Shanghai, we were extremely satisfied!