Four Points by Sheraton Hainan Sanya

### Service: After staying two nights in a premium sea-view room, we were moved to a new room. They arranged for us to be on the 16th floor, which is the highest floor for deluxe rooms and centrally located. We simply waited in our original room for the concierge to bring the new key card and help with our luggage. Upon checking into the new room, Anna arranged a welcome fruit platter for our extended stay. On the day of the room change, since the new room wasn't ready, we couldn't check in immediately. However, they kindly allowed us to stay in our original room even past the 12 PM checkout time. ### Environment: The non-alcoholic cocktail Anna delivered when we first checked into the previous room type was enjoyed at the rooftop Sky Bar during this three-night stay. It was quite delicious, and the service was excellent. Although the weather wasn't the best that day, the sunset was still beautiful. The new room's location is great. Even with many activities and street performers (singing, playing instruments) in Haiyue Plaza in the mornings and evenings, closing the balcony door kept the noise out. The night view is visible from the room's balcony, and the sea looks stunning on a sunny day ☀️. ### Hygiene: Quite good. For a hotel that's been open for over a decade without renovation, maintaining this level of cleanliness is commendable. There were no unpleasant odors or backdrafts (though I disliked the smell of the air freshener sprayed upon check-in). Wallpaper corners, air conditioning vents, and walls couldn't withstand close inspection. However, the room was cleaned daily. ### Facilities: The water pressure in the shower on the 16th floor wasn't as good as in the previous room on the 8th floor (this is only a comparison between the rooms I stayed in). However, the bathroom drain was much faster, with no standing water. Half of the handheld showerhead wasn't working. The lights had zoned switches, and turning off the main switch before sleeping (leaving only the night light on) provided just the right brightness for easy sleep. The twin beds were spacious enough, allowing us to sleep without disturbing each other, and the bedding was comfortable, ensuring a good night's rest. Thanks to the weather, the south-facing balcony with a drying rack was convenient for daily laundry. ### Breakfast: We ate at the 2nd-floor restaurant for 5 days and found it lacked much novelty. We still have 3 more days of breakfast after changing rooms, and I'm not sure what to eat anymore. ### Ctrip Carpool Airport Pickup: From Dadonghai, not used. ### 0-12 Year Old Children's Full Meal: No children. ### Hotel to Phoenix Airport Drop-off Service: Not yet time to depart.

Staying at this hotel late at night was a complete nightmare. 1️⃣ The front desk staff was incredibly rude, especially the young man at the reception. He was very arrogant. My baby was sick, and I asked for some hot water, and he told me to use the kettle in the room. Like I didn't know there was one? 2️⃣ The environment was terrible, and their professionalism was non-existent. They put me in a room right next to their rooftop bar, even though I booked a 'deluxe room.' The room was full of tiny flying bugs, so I called the front desk. Their phone system is also bizarre – you don't directly reach the front desk; you have to be transferred, which is very inconvenient. I waited for half an hour, and then they told me they had arranged a room for me, moving me from the 29th floor directly to the 19th, without any prior notice! They just said I had been 'arranged.' I was so fed up. If it wasn't late at night and my baby wasn't sick, I would have just changed hotels. 3️⃣ False advertising. That front desk guy also lied to me. I had a deluxe room, but the room they moved me to was much smaller, the sofa was shorter, and the sink was tiny. When I asked to change rooms again, they first said they were fully booked. Then, like magic, a room appeared out of nowhere after a few words. But guess what? The windows didn't close properly, and it was full of mosquitoes. Seriously, it was beyond frustrating.

Trip.com rates this as a 5-diamond/star hotel, which is really misleading. Their system heavily promotes 5-diamond properties, but for this hotel to be rated 5-diamond? Trip.com has no standards. I can accept old, but 'broken' is just infuriating. The phone receiver didn't work, the bathroom door was broken, and so was the balcony door...

The room was really clean, and the environment was great. You could see the ocean as soon as you opened the door. The hotel service was also very good. There's a free shuttle bus to the duty-free shop, and airport transfers are also complimentary. The hotel's food was delicious too.

The hotel service was good, and the location was excellent. It offered decent value for money, but the complimentary luxury yacht experience included in the package was a rip-off. I'd suggest the hotel stops offering it. While the sea activities package for the yacht trip wasn't particularly expensive, the quality of the experience itself was very poor and highly disappointing.

The hotel is right across from Sanya Bay, just a short walk across the road, and you can enjoy stunning sunsets right from your room. The kids absolutely loved the hotel's pool. Plus, there's a current promotion offering complimentary full board for children under 12.