Unfortunately, our experience at this hotel was extremely disappointing.
The first room we were given was dirty. There was body hair on the bed, yellow and oily-looking stains on the bed sheets, and mold on the walls. The overall cleanliness was completely unacceptable.
We were then moved to another room, but the door didn’t work properly. The staff had to come and check it themselves and confirmed that the door was broken, so we were given another room.
Unfortunately, things got even worse. While we were sleeping in the morning, a cockroach crawled over us. My wife was extremely frightened, and we decided to leave the hotel and find different accommodation.
I want to make one thing very clear: the receptionist was very nice and genuinely tried to help us. His service was 10/10, and none of this was his fault. He did his best to deal with the problems we encountered.
However, the hotel itself was extremely disappointing. Dirty rooms, body hair on the bed, stained sheets, moldy walls, a broken door, poor maintenance, and a cockroach are simply unacceptable.
Receptionist: 10/10.
Hotel: 1/10, maybe even 0/10.
I hope the management takes these issues seriously and improves the cleanliness and maintenance of the property.