ONETHREEYEAH
December 23, 2025
Facilities: The room facilities are quite outdated, and the quality of amenities like the hairdryer fell short of expectations (previous hotel stays in London always provided Dyson).
Cleanliness: Generally acceptable.
Service: There were several significant shortcomings:
1. There was no one to greet me upon arrival. It was only after I inquired that the staff member suddenly remembered their duties.
2. The welcome fruit was delivered after check-in, which defeated the purpose of being a 'welcome' gift.
3. The breakfast area was chaotic, and hotel guests were not prioritized for dining, leading to long queues (this was confirmed by the breakfast staff, indicating a complete reversal of priorities).
4. The check-out reminder was overly rigid; I received a call at 12:03 PM, which was a poor experience.
During my previous stays in London, I felt that local hotels operated with the philosophy of 'providing the best service in the city.' Unfortunately, this emphasis on service quality doesn't seem to be reflected at this hotel in Shanghai.
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