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Explore Guest Reviews of Hotels in Cap Martinet

Hotel Simbad Ibiza
4.1/574 Reviews
The hotel itself is nice. The staff are friendly and the food (breakfast) was generally good. We did have a lunch once but the youngest child’s pizza took over an hour to arrive, despite several enquiries to its whereabouts? The hotel I have scored a 3 which is more down to the business practice of the hotel. We arrived late on night 1 and thought we’d paid for a sea view room. Realising we hadn’t (our fault) I asked to upgrade, the hotel could accommodate this and wanted €50 per night. Fine and acceptable but considering we were there really late the first night a bit of flexibility on reducing the first night rate would have been a nice thing to do. At the end of the trip I was advised to call by reception on the last day to ask about a late check out. I was advised they could offer me until 2pm for free or €15 per hour for extra hours after 2pm. I wanted to vacate at 6pm. On the last day a different staff member told me that I can have the room for free until 2pm but if I wanted it longer id have to pay from 12pm?! Doesn’t seem right if they are willing to give it for free until 2pm and considering another staff member had advised differently! I was also told the sea view room was not available at all to extend. Fortunately we had 2 rooms so I paid the hotel another €90 to keep the none sea view room. In summary, nice hotel and would have rated it higher if they did not make me feel like there were just wanting to maximise the money they could take from me. 🙁

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