Radisson Blu Hotel Shanghai New World

Fantastic central location, right opposite People's Square, close to 3 metro lines including Line 2 which goes almost everywhere (and to the airport in 1 hour), and connected to a huge shopping mall adjacent to the hotel. We had a late arrival due to a flight delay, but the staff was available for check-in. The breakfast was magnificent with a great selection of savory, sweet, Chinese, and continental options – something for everyone, plus superb freshly squeezed orange juice. The family suite was immense, though a bit dated, but it suited us perfectly. Housekeeping was done daily. I was able to communicate with the concierge via WeChat beforehand, and they were very kind. The only reason I'm not giving a 10/10 is that we didn't receive any information about dining at the hotel's restaurants, visiting the bar, or going to the swimming pool. For the pool, we had to find its location ourselves, and it was complicated to figure out which floor it was on relative to our building. We were on the 9th floor: we had to go down to the 8th floor, cross into the adjacent building where the 8th floor became the 6th, and then go up to the 8th floor of the new building 😛 It was hard to figure out and understand where we needed to go. The pool and jacuzzi are great and felt wonderful after a day of sightseeing. Swim caps are mandatory but provided by the lifeguard if you don't have one. There's a magnificent view from the bar located in the upper tower, even if the elevator is tricky to find for going up or down.

On a business trip, I stayed for three nights. The location is excellent, and the garden view room overlooks People's Park, which is very comfortable. There are major shopping malls right outside, and plenty of coffee options. The breakfast selection is rich, and the staff are super friendly. A special thanks to Jessica for helping me with a late checkout at 3 PM, which made my trip much less rushed. I look forward to bringing my family to stay here for a vacation next time.

Bathroom was clean. The carpet and bedding didn't smell very fresh, a bit stinky. Service was very good. The view from the room was normal. Location was good. The revolving restaurant on the 45th floor was a bit pricey and not very tasty.

Everything was spectacular, it was the best hotel of our entire trip to China. The location, customer service, and views were all fantastic. I loved it and we will definitely be back. Special mention to the receptionist from Poland.

Here's my honest review of a weekend stay in August. **A heads-up for those with kids:** First, a privacy issue caused awkwardness due to a faulty fixture. My mother and I (her son) were staying, and most unbelievably, the blinds between the bathroom and bedroom couldn't be closed. When my mom showered, she had to turn off all the lights, otherwise, I could see her. Second, regarding hardware and service: The toilet broke the next morning, continuously flushing. We had to call maintenance to fix it. We had informed the hotel in advance that we were traveling with a child and made requests (quiet room, specific room number) through Ctrip. We didn't expect them to be guaranteed and understood if they couldn't be met, but there was no response at all. This made the Ctrip customer experience very poor. Even a polite acknowledgment would have been appreciated. Third, the room decor is very outdated, which is one thing, but the bathroom is tiny. Once the door opens, you can't even get into the bathtub because it's blocked by the door and the toilet, making it very difficult to climb in. Frankly, if you look closely at the photos, you can tell the hotel is quite old. It's been cashing in on its prime location for over 20 years. We understand that running a hotel is challenging, but during difficult times, hotels should value their reputation even more. If they're going to put their name out there, they should at least meet basic standards. If not, I suggest platforms like Ctrip should include AI-generated warnings in the hotel description, clearly indicating how outdated the place is. That said, downtown Shanghai is still beautiful, and the hotel's exterior design is interesting, as shown in the pictures.

Good hotel. Very convenient location. The subway is right at the entrance, and Nanjing Road is just a few steps away.

The hotel's location is excellent, right at the start of the pedestrian street. It's in the city center, but without the noise of the crowds. The subway is just a few minutes' walk away. You don't even need to go outside; the hotel is connected to a shopping mall and then to the subway via covered walkways. It's very convenient to get to the main attractions. The room was clean and spacious, very comfortable for two people. The staff were very attentive. I requested a room with a view, and they put us on the 30th floor with a view of the skyscrapers. The view was beautiful both day and night. I definitely recommend it!

Traveling solo, this hotel was super convenient, located right in the city center, just a few subway stops from all the main attractions. I was a bit worried about safety traveling alone, but the staff's patience and professionalism made me feel completely secure. A special thanks to Jessica for her care and help. It was a wonderful trip, and I'll definitely be back!

Overall, my stay was fantastic. The room was clean and spacious, and the service was professional and friendly. The hotel's location is excellent, making travel very convenient. Ms. Yuki at the front desk was attentive to my inquiries and handled everything efficiently. The hotel environment is quiet and elegant, with complete facilities, ensuring a high level of comfort during my stay. This hotel truly enhanced my entire trip, and I would highly recommend it to friends visiting Shanghai.