La Vela Saigon Hotel

Overall, the hardware is excellent, but the front desk service needs improvement. My overall stay was actually quite good. The hotel lobby is spacious and beautiful, with a strong sense of design, and there are many comfortable seats, making the wait during check-in quite pleasant. The room was also satisfactory – clean, spacious, and equipped with a bathtub; the overall hardware facilities were excellent. The breakfast was the highlight. The breakfast area is on the top floor, where you can walk out onto the outdoor terrace to enjoy views of Ho Chi Minh City. The morning breeze was very refreshing. The food selection was incredibly diverse, including Vietnamese, Chinese, Western, Japanese, and Indian cuisines, offering such a wide variety it felt like a dinner buffet, just without seafood. One or two floors above the top floor, there’s also a large infinity pool, with a very relaxing environment. However, the pool is quite deep, reaching around shoulder height, so be mindful when using it. However, some unpleasant incidents occurred on the day of check-out. There's an electronic entertainment/game area on the 4th floor, and staff mentioned that each guest room receives a USD25 voucher. After I collected the voucher for my room, my friend was checking out of their room next to me. I reminded the front desk staff to give them their voucher, but the staff member seemed to ignore me and continued with the check-out process. Only afterwards did they say that since the room was already checked out, they couldn't issue the voucher. When I tried to explain further, the staff member became impatient and even slammed documents on the counter, making their colleagues a bit awkward. Ultimately, I had to escalate the issue to another manager, who then helped to cancel the original check-out process and re-issue the voucher to my friend. Additionally, for a hotel of this caliber, I had expected a welcome drink to be offered proactively, but it was self-service, requiring guests to fetch it themselves. I felt that the attention to service details could be better. In summary, the hotel's hardware, rooms, breakfast, and pool are all quite good, but the front desk's service attitude and how they handle guest inquiries still have room for improvement. The hardware is highly recommended, but the service experience didn't fully align with the hotel's positioning.

Facilities: The hotel is quite new. The TV wasn't working, but I didn't ask anyone to fix it. The elevator was a bit slow, but everything else was great. Hygiene: Very clean. Breakfast was also very delicious with a wide variety of choices. There's a convenience store outside, which is very handy.

Delicious hotel. The pool is really beautiful. Excellent for after a long day of sightseeing. Very kind and polite staff. Breakfast is plentiful and varied.