CitiGO Hotel Lujiazui Shanghai

The room was tiny; you take two steps and you're at the bed. The Wi-Fi was really bad, which is a major issue if you need to work on a laptop. The AC heating didn't work well, and the breakfast was very mediocre – definitely not as good as some reviews claimed, with very limited options. The 'late-night snack' was basically just frozen wontons. They advertised welcome fruit when I booked, but I never received it, even by my last day. They did upgrade me to a window room on the second day, but the soundproofing was terrible; I could hear every word of the conversation next door. In both rooms, the bedside charging outlets had a loose connection and made a buzzing sound, which felt like a safety hazard. I definitely won't choose this place again. Besides the small room, the corners of the nightstands were visibly unclean and seemed to have been overlooked; they weren't wiped even after I stayed for three nights. For tourism, the location is quite good. It's a 10-15 minute walk to major shopping malls like the Oriental Pearl, and it's not far from the riverside for night views. The dessert shop opposite the hotel is decent, and the Uncle Home restaurant at the crossroads has good food. The male staff at the front desk provided average service, but the female staff were always helpful, offering further explanations and assistance.

Great location in the heart of Lujiazui, but the facilities are poor. The soundproofing is terrible, and the automatic curtains in my room were broken.