Thea Luxury Resort

The staff were absolutely wonderful!!! The front desk hosts were fabulous, always there to suggest what to see, restaurants, etc. A wonderful time!!!

Everybody was really nice and answered all our questions. The resort was beautiful

Great accommodation based a 10 minute walk away from the centre of Fira with lovely views. Ideal if you are looking for a few pool days to relax. Good service and very well maintained. Only criticism is the price of a transfer to the port - a little pricy in my opinion. Good value for money overall though!

The hotel was good, but I don't get the luxury part, my room was ancient and ugly. It didn't have enough air conditioning so we were sweating all night. There are two pools but if you want shade you can only go to one of them but you have to go fast because there are only four ombrellas for the entirety of the guests. The good things about the hotel were the view and the staff which were amazing. All in all too expensive for what it offers

"Luxury" is a loose term. We stayed in the villa. It was furnished comfortably, but the A/C was not working. Temperature wise it wasn't too bad. It was around 72 degrees indoors. The issue is that it was extremely humid, so it made it feel hotter and stickier, and it was not comfortable to sleep in at night. Either they need to fix the A/C or provide a dehumidifier to help. It could use a little updating. My pillowcase was torn. They have a shuttle you can pay for to get between the airport or the ferry port. The only downside was that our flight arrived at 7 a.m., and they wouldn't pick us up until 8:15 a.m. The hotel itself is about half a mile from the Fira bus station, but it's an uphill walk. If you're not comfortable with the walk, I recommend staying somewhere closer to the city.

The property was excellent. Very spa like feel. Clean and friendly and accommodating staff. Reached out to me to arrange airport pickup.

Staffs are friendly and helpful. We rented a car as we only stayed there for 2 nights and it’s worth it. It’s a quiet and pleasant place to stay here. They offer a pick up and drop off service to the airport which is very convenient.

We booked a 3 bedroom villa with a private pool. Pool was actually a small jacuzzi outdoors that doesn't even work. When we told the staff it doesnt work, he just said its been out of order for a few days before we arrived which wasn't fixed yet. There wasn't any communication about it before we arrived. We were staying for 3 nights and every night we went back to complain. The AC upstairs wasnt working the first night, and the staff was told the next morning. When we went back to complain about pool and AC in the evening, the staff said no one told them it wasnt working. (Basically lying) The pool wasnt fixed at all throughout our stay and I must say the attitude of staff and manager as such was so poorly, they shouldn't be in hospitality management at all. There wasn't much of an apology from the manager or any basic compensation offered. The junior staff did apologize but his words meant nothing as he didn't have anything he could do except take the complain to the manager who wasn't even bothered about the guests. Basically, don't waste your time in this place, there are better places to stay in Fira town or nearby as well.

It took us about 45 minutes to find the place from the town as we got lost and that walk to this hotel is very dangerous with lots of narrow roads with high speed traffic. As soon as we arrived the manager said we need to upgrade to a bigger room since it’s 3 of us for an additional $70 as they said our child was not included in the booking which was not true. Once we got in the new room, it was not clean and it looked like they checked us in without cleaning the room. Then we realized there is no wifi or hot water. Upon calling the office they said there is wifi and hot water and I told the manager to come check it himself. That never happened. There was no daily cleaning lady and I had to go to the office to get new towels. I wish I took a note of the owner/ managers name. He’s extremely tall and stubborn. We didn’t feel safe keeping our belongings in the room so we packed all our expensive stuff with us everyday when we did touristy stuff. This is not a place I would recommend to any of my fellow travelers