Best Apartments in Shah Alam

Very good experience here. The staff is very friendly and helpful. The room is very cosy and clean. The toilet is in very good condition. FnB is very good and many choices and variety of foods. Will stay here next time.

Love staying here. Breakfast all delicious. Staff are friendly. Loveee

Everything is good exept for cleanliness especially at toilet area. Even my 4 years old daughter refused to seat down on the toilet bowl because she said very dirty. The room got many dust at closed area but that one i still can close eyes. But toilet….. so dirty.. i just came back from oversea so im so tired to even complaint or change room.

Mercure Glennmarie is one of my favourite hotel whenever I'm on biz travel to KL. Everything was fine. Besides, some improvements are needed as listed below. 1. For the bathroom without the partition, the water mostly may covered half of the floor. This is hazardous and slippery. I fell once when walking with slipper into the wet bathroom. Hope the management can consider putting an anti slip mat in front of the basin. 2. The crew in the breakfast area seem to be talking too loud and making joke with each others during the service. It seem to be lack of professionalism in their roles. More strict discipline enforcement are required. Others area are perfect. Keep up with a good works.

Overall, we had a great experience with the DoubleTree by Hilton Shah Alam branch, staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and modern. The hotel near Central i-City mall, a short walk from i-City Theme Park, WaterWorld, and SnoWalk. My kid has a very enjoyable. They were extremely accommodating and allowed us to check in early before 3pm. So this was a big plus. Tosca Italian Trattoria sevice was excellent, a big thanks to Mr. Fareez the outlet Manager for the wonderful great service to us, family and i had a great time there. Would definitely big recommend friends there.

Nice stay. Nearest to i-City and walking distance to Sogo. Perfect stay for a small family. Decent size of bedroom. Wish they can offer a family room. Helpful receptionist.

Thank you for hosting our business trip to Shah Alam, We would like to express our sincere appreciation for the quality of service that your hotel provides. We are pleased with the hotel accommodations, as they are generally clean, tastefully furnished and well maintained. Our participants enjoyed the buffet meal very much. There is a wide variety to choose from and the quantity provided is always sufficient and timely replenished. Your chefs’ culinary skills are obvious judging from the positive feedback we received from the campers. The dining area is spacious, well lit and hygienic. Most importantly, we are delighted by the readiness and the responsiveness of your staffs. They are always willing to accommodate whatever request we put forward. Such positive service attitude is highly commendable.

Till now since the first day I step into Acappella Suites Hotel I'm trying to look or spot of any mistakes, fault or even of any lapse that I don't like but me and my family members strongly agreed that everything was more then we expected, the service team from Suseela front desk to the housekeeping Riduan, Sharizan and Ain and the Security officers was polite,helpful and of course friendly by greeting us the whole family everytime. I don't want to talk and the Hotel itself as it's already so beautiful well kept and maintained. Food was awesome. Location was too perfect with so many things around it. Definitely I would recommend this Acappella Suites Hotel to everyone and of course I will come back to this Hotel again. I used to be frequent or loved to stay at Concorde Hotel whenever I'm at Shah Alam looked like this time I'm going to change to this Acappella Suites Hotel.

1. 2 Connecting rooms booked but 1 room was not ready. Receptionist couldnt solve the problem fast. they asked me to wait.. Wait.. Wait.. Couldn't tell me when the room can be ready. I made a complaint to trip.com then only the room ready at 8pm, compensation was where I can check out late at 6pm but for 1 room. 2. Cleanliness of the room poor where it has dirty stain on the bathroom sitting area. 3. Broken bathtub 4. Not enough towel provided for swimming use. 5. Breakfast choices limited. No proper coffee machine in this so call 5 star hotel. Goods 1. Good lunch at Charcoal restaurant. Staffs friendly. Good foods. 2. Atmosphere good with beautiful plants, lake. Conclusion : will not stay again. Not worth.

I checked in yesterday and they have a problem with internet for the whole day so i am unable to done my work. And for today they only replaced one towel in my room. I called to the reception staff asking for towel, she said okay. After 5 minutes, a guy from reception give a call and mention they don’t have stock for the towel!! How can it be?? I called back to the reception, a lady pick up my call and she said okay she will send it up. Thanks to her. So the question here, what is happening with that guy actually??? 1st there is no internet connection on the first day, lucky the second day it back to normal. 2nd you guys didn’t replace two towel in the room, 3rd you mention that you dont have enough stock for towel while you only gave me one towel?? And that lady manage to provide me the towel. Please bring your own towel if you wanna stay here. Overall facilities is okay. The lobby is nice and clean. Just need enough training for the certain staff here. Treat your guest with fairway and we will comeback.