China Southern Airlines offers various channels for customer support, catering to both domestic and international travelers. Depending on the urgency and nature of your query, you can choose from phone hotlines, email, or their official website's online services. For immediate assistance, phone hotlines are generally the most direct method, while email or online forms are suitable for less urgent inquiries.
☎️ International & Overseas Hotline Details
China Southern Airlines provides dedicated hotlines for passengers outside mainland China, offering support in multiple languages. It's advisable to have your booking reference, flight number, and personal details ready when you call to expedite the process.
Here are some key international and overseas contact numbers:
Region/Country | Contact Number | Operating Hours (Local Time) | Notes |
Global Service | +86-40086-95539 | 24/7 | For international callers, standard international rates apply. |
North America | 1-888-338-8988 | 24/7 | Toll-free within the USA and Canada. |
Europe (General) | +800-800-88888 | 24/7 | Often a freephone number, check with your local provider. |
United Kingdom | +44-20-7976-5800 | Mon-Fri: 09:00-17:00 | Local rate, for specific UK inquiries. |
Australia | 1300-889-628 | Mon-Sun: 08:00-20:00 | Local call rates apply. |
New Zealand | 0800-889-628 | Mon-Sun: 08:00-20:00 | Toll-free within New Zealand. |
Singapore | +65-6223-3888 | Mon-Fri: 09:00-17:00 | For local inquiries and booking support. |
Hong Kong, China | +852-2861-1111 | Mon-Sun: 08:00-20:00 | Local hotline for Hong Kong customers. |
Please note that these numbers are subject to change. Always refer to the official China Southern Airlines website for the most current information.
📧 Email and Online Support
For non-urgent inquiries, feedback, or detailed requests that require documentation, China Southern Airlines offers online contact methods:
- Official Website Contact Form: Visit the "Contact Us" or "Customer Service" section on the China Southern Airlines official website (www.csair.com). You will typically find an online form where you can submit your query, attach relevant documents, and receive a response via email. This is often the most structured way to send an email inquiry.
- General Email Address: While specific email addresses can vary by department, a general customer service email (e.g.,
customerservice@csair.comor similar) might be available on their contact page. It's usually better to use the contact form for tracking purposes. - Online Chat Service: Many airline websites, including China Southern Airlines, offer a live chat feature. Look for a chat icon on their homepage or customer service pages. This can be a quick way to get answers to common questions during operating hours.
💡 Tips for a Smooth Contact Experience
To make your interaction with China Southern Airlines customer service as efficient as possible:
- Have Information Ready: Before contacting, gather all relevant details such as your booking reference (PNR), flight number, passenger names, and specific dates.
- Be Clear and Concise: Clearly state your issue or question. If using email, provide all necessary details in your initial message.
- Note Down Details: Keep a record of the date, time, and name of the representative you spoke with, along with a summary of the conversation.
- Check FAQs First: Many common questions about baggage, check-in, and flight changes are answered in the FAQ section of their website.
By utilizing these contact methods and tips, you can effectively reach China Southern Airlines customer service for any assistance you may need with your travel plans.
Data was updated on December 12, 2025; please refer to real-time search for specific details.