GGuest UserOur family, with elderly parents and young children, just arrived at Swissôtel Shenyang. We were greeted by Eric from the concierge, who was incredibly warm and friendly, always smiling, and made us feel right at home.
Check-in was super efficient; we didn't have to wait in line at all. Knowing we were a family traveling with kids, he thoughtfully arranged a room for us on a suitable floor, away from the road and elevator. The hotel's soundproofing is excellent, so it was incredibly quiet at night, ensuring the elderly and children had undisturbed rest.
The detailed service really stood out! Eric proactively prepared children's slippers and toiletries, and even provided extra bottled water and tissues. He kindly reminded us about bathroom safety, shared tips for adjusting the air conditioning, clearly explained breakfast times and restaurant locations, and patiently recommended great spots for kids, dining, and shopping nearby. His explanations were very clear.
The hotel is located in the heart of the city, making transportation incredibly convenient. The room was clean, spacious, tidy with no missed spots, and the security was excellent, making us feel very safe. The breakfast offered a rich variety of options and tasted great.
During our stay, Eric patiently helped with any requests we had. He was gentle and personable, and even proactively greeted the children. Housekeeping cleaned our room daily and replenished supplies promptly.
Eric is meticulous, thorough, professional, and genuinely caring in his service, always putting guests first. Our overall stay was perfect: great location, excellent soundproofing, comfortable rooms, and heartwarming service. Highly recommend for family trips!
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