I stayed in Macau for two days and one night, and their service really left a deep impression on me. The front desk lady who checked me in was so patient and accommodating. She saw I had two kids with me and it was our first time here, so she pulled out a map and explained everything in detail, even marking it with a pen. It was really thoughtful, I just didn't catch her English name! The cleanliness? Fantastic! It was super clean, my son even said the floor was so shiny you could see your reflection.
Excellent stay! This time, my experience was a delightful surprise. The entire room was spotlessly clean, the bathroom was dry and sparkling, and the bedding was soft and comfortable, ensuring a good night's sleep. The front desk staff were very friendly and check-in was quick. Any requests were handled promptly. It's just a few minutes' walk to the subway and the food street, making it convenient for getting around and shopping. The soundproofing is excellent, allowing for a peaceful rest even though it's in a busy area. For its price range, it offers unbeatable value for money. I've already recommended it to my friends.
The Londoner Macao is excellent in every aspect – facilities, location, and service. It's also very convenient to get around, offering fantastic value for money.
My only complaints are that the pillows aren't comfortable and the shower enclosure isn't sealed well enough, so water leaks out, leaving the floor quite wet after showering. These two issues are consistent every time.
True to the Holiday Inn standard! First off, the front desk staff were incredibly thorough and thoughtful during check-in. The room was spacious and bright, easily accommodating two 28-inch suitcases laid open without any issue. The bedding was top-notch, and the bathroom was spotless with no hidden corners. Our room rate included breakfast, and the restaurant was well-managed with staff seating guests, offering a rich, tasty, and distinctive breakfast spread. But what truly stood out was the hotel's direct check-in and baggage drop-off service for Qantas guests – a huge thank you for that!
There were two things I was happy with, and two things I wasn't.
This was our first time in Macau. We’ve stayed in many 5-star hotels before, so we didn't have high expectations, but Studio City Macau pleasantly surprised us. When I booked on Trip.com, I mentioned it was for a birthday celebration and asked if the hotel could arrange a birthday setup or cake, but I didn't receive any reply. At check-in, the front desk didn't seem aware of this request either. However, I must highly commend Marco from the front desk; he added 80 points to our experience at this hotel! 👍🏽 After hearing my request, Marco proactively arranged for the decorations to be set up after we left the room, asked what time I wanted the cake delivered, and then even extended our check-out time, adding, “The most important thing is to have fun.” Marco felt genuinely friendly, not like the jaded or robotic staff you sometimes encounter at other 5-star hotels. He showed genuine warmth and was very patient in answering our other questions. Furthermore, every request we made via the in-room phone was met with polite, patient, and accommodating service from the staff, which truly made us feel at home.
The second thing I want to praise is the hotel room. I honestly didn't have any expectations for the hotel, as it’s not a brand-new property, so I anticipated it might be a bit dated. But I was pleasantly surprised the moment I stepped in! The room's hardware was well-maintained, and its cleanliness was perhaps the most spotless I've ever encountered in a hotel. You could tell from the bathroom – not a single water stain! No hair, no dust, the bathtub was incredibly clean, and we were very satisfied. The room also came with complimentary snacks, drinks, and fruit, which was a lovely bonus. The only minor drawback was that the TV wasn't a Smart TV, so if you wanted to watch Netflix from your phone, you had to ask the front desk for an external connector. Also, the room felt much larger than it appeared in the photos, which was another great surprise.
Now for the two things I was unhappy with:
First, while most hotel staff were very nice, a few male concierges were utterly unprofessional and rude – worse than what you’d find in a low-grade hotel. Both times we approached the concierge with questions, their attitude was like that of *****; they rolled their eyes and were impatient, even though three of them were just standing around chatting, not busy. Our questions were very simple.
Me: “Excuse me, what facilities are exclusively for hotel guests?”
Concierge: (Dismissive, unwelcoming tone) “Huh? None.”
Me: (But the front desk mentioned a sauna near the water park? We also bought park tickets, so I wanted to clarify.) “Like, the gym? Pool? Sauna?”
Concierge: “You have to pay!”
Me: (What’s wrong with paying? My question wasn't about whether it’s free or not.) “So, which facilities are there?”
Concierge: “They're all closed.” (It was around 9 PM at the time.)
I have to commend Marco again, because his excellent service kept our spirits high throughout our stay, so we didn't bother arguing with those concierge '*****'. However, because of them, I can only give the service 4 stars.
The second dissatisfaction: The hotel breakfast.
The concierge told us breakfast hours were from 9:00 AM to 11:00 AM. We arrived at 10:29 AM, only to be told that breakfast was actually from 7:00 AM to 10:30 AM. We rushed to grab food, but a male restaurant staff member was already competing with us, clearing away food and tongs. He even threw food away right in front of us, preventing us from taking any… was he really in such a hurry? We were helpless and asked him for tongs, but he impatiently told us to find other tongs that hadn't been cleared yet. We sat down, and by 10:50 AM, a female staff member came over to rush us, saying they needed to do a deep clean. I ate my food under pressure in 20 minutes and left, feeling utterly uncomfortable. There were still many people in the restaurant at the time; we weren't the only ones.
The hotel doesn't offer a shuttle service. From Macau Airport, you can first take the Venetian Hotel's shuttle. Get off at the Venetian, then walk across the street (about 1 minute) to transfer to the Sands Macao shuttle. After getting off at Sands Macao Hotel, it's a 2-minute walk to Harbourview Hotel. The room was comfortable, and the bathroom had a separate wet and dry area with good water pressure. However, there was a musty smell when I first entered the room, but it dissipated once the air conditioning was turned on. The sea view was mediocre. The staff were friendly. Guests can purchase breakfast/lunch/dinner at a discounted price, which is slightly cheaper than booking through online platforms.
This was our second night, and the room had a beautiful view of the surroundings, offering a clear sight of Macau Airport and the LRT station. The breakfast buffet was incredibly rich and varied. If you book a room and choose the option that includes two breakfasts, it's really good value for money and highly recommended. However, if you stay for more than one night, the in-room beverages won't be as plentiful as on the first day; only bottled water will be replenished. This is something that could be improved.
The location is super easy to find, just a five-minute walk to StarWorld and Wynn! The room was clean and spacious, the bedding was so soft I slept like a baby. The bathroom had a great dry/wet separation, and the value for money is unbeatable. I'll definitely stay here again next time!
The room was spacious and the view was beautiful. There's a small department store right across the street, and a convenience store is only about a 5-minute walk away, which is super convenient. It's also about a 10-15 minute drive to the airport. The overall environment and location are fantastic. I'd definitely come back again.
Overall, I was very satisfied with this stay, and I'd like to share an objective review with everyone~
The room wasn't huge, but all the facilities were new and very clean, making for a very comfortable stay. They even proactively offered coloring books for children, which was a lovely little touch.
I highly recommend the hotel's breakfast; it was incredibly fresh with a wide variety of options. The dining environment was great, and the staff were attentive. I basically got to try all the Cantonese specialties.
The location is superb, just across the road from the Grand Resort Deck. You can cross the road and take the Marriott's internal elevator directly into the park, no need to go the long way around. The hotel lounge offers drinks and small biscuits all day, perfect for relaxing. All staff, including front desk and housekeeping, were gentle, patient, and responded promptly.
The only minor drawback: if you want to take a taxi, you can't get one directly at the hotel entrance. You need to take the hotel's free shuttle to the Galaxy Crystal Lobby to transfer, which adds an extra step and can be a bit inconvenient.
I'd recommend taking the light rail instead, as the station is very close to the hotel. The ride is excellent, and the scenery along the way is beautiful. All in all, it's very suitable for families with children and highly recommended!
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GGuest UserThe Londoner Macao is excellent in every aspect – facilities, location, and service. It's also very convenient to get around, offering fantastic value for money.
My only complaints are that the pillows aren't comfortable and the shower enclosure isn't sealed well enough, so water leaks out, leaving the floor quite wet after showering. These two issues are consistent every time.
GGuest UserFantastic experience! The L'Occitane toiletries were a lovely touch and great value for money. The room service staff were also very friendly, and the front desk actively helped with luggage. The only minor downside was that the hotel facilities were a bit old, especially the hairdryer which was very, very dirty and looked like it hadn't been cleaned in a long time. There was also a lot of limescale in the corners around the bathroom.
22月份的訪客There were two things I was happy with, and two things I wasn't.
This was our first time in Macau. We’ve stayed in many 5-star hotels before, so we didn't have high expectations, but Studio City Macau pleasantly surprised us. When I booked on Trip.com, I mentioned it was for a birthday celebration and asked if the hotel could arrange a birthday setup or cake, but I didn't receive any reply. At check-in, the front desk didn't seem aware of this request either. However, I must highly commend Marco from the front desk; he added 80 points to our experience at this hotel! 👍🏽 After hearing my request, Marco proactively arranged for the decorations to be set up after we left the room, asked what time I wanted the cake delivered, and then even extended our check-out time, adding, “The most important thing is to have fun.” Marco felt genuinely friendly, not like the jaded or robotic staff you sometimes encounter at other 5-star hotels. He showed genuine warmth and was very patient in answering our other questions. Furthermore, every request we made via the in-room phone was met with polite, patient, and accommodating service from the staff, which truly made us feel at home.
The second thing I want to praise is the hotel room. I honestly didn't have any expectations for the hotel, as it’s not a brand-new property, so I anticipated it might be a bit dated. But I was pleasantly surprised the moment I stepped in! The room's hardware was well-maintained, and its cleanliness was perhaps the most spotless I've ever encountered in a hotel. You could tell from the bathroom – not a single water stain! No hair, no dust, the bathtub was incredibly clean, and we were very satisfied. The room also came with complimentary snacks, drinks, and fruit, which was a lovely bonus. The only minor drawback was that the TV wasn't a Smart TV, so if you wanted to watch Netflix from your phone, you had to ask the front desk for an external connector. Also, the room felt much larger than it appeared in the photos, which was another great surprise.
Now for the two things I was unhappy with:
First, while most hotel staff were very nice, a few male concierges were utterly unprofessional and rude – worse than what you’d find in a low-grade hotel. Both times we approached the concierge with questions, their attitude was like that of *****; they rolled their eyes and were impatient, even though three of them were just standing around chatting, not busy. Our questions were very simple.
Me: “Excuse me, what facilities are exclusively for hotel guests?”
Concierge: (Dismissive, unwelcoming tone) “Huh? None.”
Me: (But the front desk mentioned a sauna near the water park? We also bought park tickets, so I wanted to clarify.) “Like, the gym? Pool? Sauna?”
Concierge: “You have to pay!”
Me: (What’s wrong with paying? My question wasn't about whether it’s free or not.) “So, which facilities are there?”
Concierge: “They're all closed.” (It was around 9 PM at the time.)
I have to commend Marco again, because his excellent service kept our spirits high throughout our stay, so we didn't bother arguing with those concierge '*****'. However, because of them, I can only give the service 4 stars.
The second dissatisfaction: The hotel breakfast.
The concierge told us breakfast hours were from 9:00 AM to 11:00 AM. We arrived at 10:29 AM, only to be told that breakfast was actually from 7:00 AM to 10:30 AM. We rushed to grab food, but a male restaurant staff member was already competing with us, clearing away food and tongs. He even threw food away right in front of us, preventing us from taking any… was he really in such a hurry? We were helpless and asked him for tongs, but he impatiently told us to find other tongs that hadn't been cleared yet. We sat down, and by 10:50 AM, a female staff member came over to rush us, saying they needed to do a deep clean. I ate my food under pressure in 20 minutes and left, feeling utterly uncomfortable. There were still many people in the restaurant at the time; we weren't the only ones.
楊楊潞樺This was our second night, and the room had a beautiful view of the surroundings, offering a clear sight of Macau Airport and the LRT station. The breakfast buffet was incredibly rich and varied. If you book a room and choose the option that includes two breakfasts, it's really good value for money and highly recommended. However, if you stay for more than one night, the in-room beverages won't be as plentiful as on the first day; only bottled water will be replenished. This is something that could be improved.
GGuest UserStaying in Morpheus has been a gorgeous experience for both my friend and me.
Both its architecture and service are top-notch!
We arrived at 12 noon aiming to simply drop.off the luggage to wait for checking into.the room at 3 pm.
The receptionist kindly advised us that the room will be available at around 1:30 pm. Then, he personally took us to the room and patiently explained to us all the advanced operating tech in it.
The ambience and the facilities in the room are unforgettable!
This is one of the best value for money hotel-stay I have come across so far!
Thank you for booking this nice hotel for us and look forward to my next visit there!
M. Chan
TTuchengqugaoshiExcellent stay! This time, my experience was a delightful surprise. The entire room was spotlessly clean, the bathroom was dry and sparkling, and the bedding was soft and comfortable, ensuring a good night's sleep. The front desk staff were very friendly and check-in was quick. Any requests were handled promptly. It's just a few minutes' walk to the subway and the food street, making it convenient for getting around and shopping. The soundproofing is excellent, allowing for a peaceful rest even though it's in a busy area. For its price range, it offers unbeatable value for money. I've already recommended it to my friends.
CCindy_8888The customer service was excellent. We were celebrating our anniversary and to our surprise, we got upgraded to a suite. The room was huge, beautiful, and clean, and they even gave us red wine and cake. It was a wonderful experience. There was a good variety of breakfast options, though paying the full price of 300-400 per person might not be worth it. The transportation is very convenient with a shuttle bus service, and the shopping mall is connected by a bridge to the light rail. It only takes two stops to reach Rua do Cunha. I would definitely stay here again!
JJulia GrebenevaExcellent hotel located in the green part of Coloane Island. It's a very peaceful area with sea views from the window. Quiet, with the sounds of the jungle. I love walking on forest trails, and near the hotel, there's plenty of space – huge parks with well-maintained paths for hill walks. You could probably explore different trails for a week. I really enjoyed it. In the center of the park, there's a massive A-Ma sculpture and a Buddhist temple.
The hotel doesn't have its own beach access, but it does have swimming pools. There's a public beach nearby, so it's not an issue.
I was very pleased with the bedding in the room – the mattress was perfectly soft, and the blanket was well-chosen, making it ideal for sleeping with the air conditioning on, neither too hot nor too cold.
The hotel isn't new; it seems to have been built in 1993, and there's a certain charm to its slightly older feel. Some of the old furniture and wooden doors remained in the room, which I found beautiful.
The breakfasts were superb – delicious and varied. I wasn't impressed with the lunch and dinner menu at the ground-floor cafe; it was expensive and uninspired. The Japanese cafe upstairs was decent. There's a street cafe near the hotel, towards the beach, which seemed good, but I didn't eat there.
I'm very satisfied with my stay; it's a beautiful, green part of the island. A pleasant hotel that I recommend.
GGuest UserExtremely satisfied! The hotel environment is comfortable and very clean. The staff are well-trained, warm, and attentive. A special shout-out to Tel at the front desk who helped me with my luggage to my room. Knowing I like to drink tea and Coke, they immediately had a staff member bring me drinking water and Coke. A five-star hotel with first-class service!
JJoanaVAppreciate the cleanliness and newness of the hotel. Especially the TV has youtube and can share screen so satisfying.
The HSKP attendants and room service server are very kind.
Though the front desk they need to be more effective with their service cause they didn't introduce the wifi and inform about the pool renovation.
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