Room was average at best
Pillows lumpy and it affected my sleep
Went to buy a bottle of water it was 4.50
Carts for luggage disappeared and staff didn’t seem to care, got attitude when I asked if the coukdcfind them as I had 2 - 50 lb bags plus carry on
Cheap price but would try a different
place next time
Average at best!!!
I stayed for only 1 night and was super excited and ready to rave about this place when I first got to the hotel. The front desk person was great. The place is a lil run down but I don't mind. Got the themed room with a jacuzzi tub which was super cute and smelled super clean - but again a slightly run down. As cute as the bed was, it was SO uncomfortable. It was so stiff it didn't feel like there was an actual mattress on it while also being uneven. The more time i was in the room i noticed that it wasn't fully cleaned properly and found some stray litter from previous guests. When i went to leave I asked about the airport shuttle I arrived at the airport on. During check in i didn't notice the sign saying it needed to be pre booked the night before. The front desk working just said i had to find another way to the airport and left it at that.
The room was clean but my sleep was disturbed by loud truck horns which was really inconvenient. I was also surprised there was no bath towel. There were only two small hand towels and one face towel. I stay in hotels regularly for work and this is the first time I’ve experienced that.
There was no receptionist at the counter while we arrived, so we had to wait for a while and checked-in.
Staffs might be busy and not friendly as other hotels.
This was my first time staying here and booking through trip.com. Everything was great effortless and booking and checking in. The beds were comfy and the shower is big enough for two people. The Chinese food in the Casino while watch the hockey game was great. Also the braised beef short rib Benny was a delicious start to Mother’s Day. I will definitely stay here again and hopefully hit the hot tub next time for sure.
Breakfast is relatively simple, two large beds in the room, two adults with 2 children no problem, free parking at the door, on the side of the highway, there is also a supermarket, very convenient.
Johnson was very helpful and courteous. The breakfast was good. The only thing bad was the room had an odd smell to it. Can’t put my finger on exactly what it smelt like, but that was the only thing.
Very Good
100 reviews
8.2/10
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9,5/10
Amazing
Hands down, the hotel is superb! We believe it is the most glittering gem in Canada. The hotel is: - located in a vantage point that commands the best view of the lake; - nice and comfortable room that commands an open view of greenery; - squeaky clean and spick and span; - very comfortable mattresses and duvets that are top of the class. You are mollycoddled. - quiet and reclusive, and conveniences are a stone's throw away! Simply the best accommodation!
Location is convenient for airport travel and shuttle service was a big plus. However. during my two separate stays, I experienced toilet clogs both times which was very inconvenient.
I am satisfied with the cleaness comparing with the hotel I stayed in Calgary, although it is only 2- star hotel. The front desk is friendly and gave my children toys to play when we checked in.
Banff town is relatively small, Irwin's Mountain Inn is within short walking disance to eateries and IGA grocery store. Guest are provided with 3-day free Roam Transit which is very good to Gondola Base, the Roam bus stop is right in front of the hotel.
Good location and convenience. Also good to have underground parking. Buy not sure when can I get the security deposit although the front desk staff stated it will be back to my credit card after check out but not.
Nice and cozy and clean. ⭐️⭐️⭐️ Pool amenities is family-friendly too. Restaurant for breakfast is ⭐️⭐️⭐️⭐️ Parking lot is accessible too. ❗️But my request to book my room atleast closer to my sister was not granted even they confirmed the day before we arrived. We were put on different floors instead. We booked for 4 rooms in total for this trip. 👎🏻
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