UK Tax Refund Guide 2026: Eligibility, VAT Rate, Process

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UK Tax Refund

Learn how to claim UK tax refund (VAT) for tourists, eligibility criteria, 20% standard rate, step-by-step process, locations in Northern Ireland.

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What Is UK Tax Refund for Tourists?

What Is UK Tax Refund for Tourists?

The UK tourist tax refund is a scheme that allows eligible non-resident visitors to reclaim VAT paid on qualifying retail purchases made in the UK. Post-Brexit (January 2021), this scheme is no longer available in Great Britain (England, Scotland, Wales)—tourists cannot claim VAT refunds on in-store purchases there.

Only Northern Ireland maintains limited VAT refund provisions for non-UK residents, aligning with some EU-related tax rules. The core purpose is to reduce the cost of retail purchases for international visitors, but strict eligibility and process rules apply. It does not cover services (e.g., hotels, restaurants), food, or books (which are 0% VAT).

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Types of UK Tax Refund

UK tax refunds are mainly categorized by applicant type and location, with two key types relevant to tourists and visitors:

  • Tourist VAT Refund (Northern Ireland Only): For non-UK residents visiting Northern Ireland, reclaiming VAT on qualifying retail purchases (clothing, electronics, jewelry, etc.). Not available in Great Britain since 2021.
  • Tax Rebates for Temporary Workers/Expatriates: For individuals working in the UK (e.g., seasonal workers, expats) who overpaid income tax or National Insurance Contributions (NICs). This is not a tourist refund and requires proof of overpayment (e.g., P60, P45 forms).
  • Business VAT Refund: For UK-registered businesses or non-UK businesses with taxable purchases in the UK, claiming back VAT on business-related expenses. This applies to companies, not individual tourists.

UK VAT Tax Refund Rate: How Much Can You Get?

UK VAT Tax Refund Rate: How Much Can You Get?

The UK has three VAT rates, but only the standard rate applies to most tourist purchases eligible for refund (where available):

  • Standard VAT Rate: 20% (applies to most retail goods, e.g., clothing, electronics, luxury items)—this is the rate used for refund calculations.
  • Reduced VAT Rate: 5% (applies to utilities, some medical equipment)—rarely relevant for tourists, as these items are not typical tourist purchases.
  • Zero VAT Rate: 0% (applies to essentials like most food, children’s clothing, books, public transport)—no VAT to refund, so these items are ineligible.

Important Note: The 20% rate is the tax included in the purchase price, not the amount you get back. To calculate: If you pay £120 for an item (including 20% VAT), the VAT component is £20 (original price £100). However, tax refund companies charge a processing fee (usually 3-8% of the total purchase), so the actual refund you receive is ~12% of the total paid (e.g., £14.40 for a £120 item). No additional fees apply if claiming directly via HMRC (for eligible business/worker refunds).

Who Is Eligible for UK Tax Refund?

Eligibility varies by refund type; for tourist VAT refunds (Northern Ireland only), the criteria are strict:

  • You are a non-UK resident (not living in the UK for more than 6 months/year) and not a citizen of the UK or EU.
  • You are visiting Northern Ireland (not Great Britain) and will leave the UK/EU within 3 months of purchasing the goods.
  • The goods are purchased from a retailer participating in the VAT refund scheme (look for “Tax Free Shopping” signs).
  • The goods are for personal use, new, and will be taken out of the UK/EU (not used in the UK before departure).
  • Single purchase meets the retailer’s minimum threshold (usually £30 per store).

Ineligible Groups: UK/EU residents, tourists in Great Britain (England/Scotland/Wales), travelers staying in the UK for more than 6 months, and those purchasing services or zero-rate goods.

How to Get UK Tax Refund? Step-by-Step Process

How to Get UK Tax Refund? Step-by-Step Process

The process applies to eligible tourist refunds in Northern Ireland (Great Britain has no tourist VAT refund process). Follow these steps for a smooth claim:

  1. Shop at Participating Retailers: Look for “Tax Free Shopping” signs (e.g., Harrods, Selfridges, Bicester Village in Northern Ireland, or local participating stores). Inform the cashier you want to claim a VAT refund and present your passport (or travel document).
  2. Complete the Tax Refund Form: The retailer will provide a VAT refund form (digital or paper). Fill in your personal details (name, passport number, address, destination), purchase details (item, price, VAT amount), and refund method (cash or card).
  3. Get the Form Stamped by Customs: Before departing Northern Ireland (via airport/port), go to the customs desk with your refund form, passport, boarding pass, and the purchased goods (customs may inspect them). Customs will stamp the form to confirm the goods are leaving the UK/EU.
  4. Submit the Stamped Form: Submit the stamped form to the tax refund company (e.g., Global Blue, Planet Tax Free) at the airport/port desk, or mail it to the address provided on the form. For online claims (business/worker rebates), submit via HMRC’s personal tax account or app.
  5. Receive Your Refund: Choose your refund method—cash (instant at airport desks, minus fees) or credit/debit card (processed within 5 working days to 12 weeks, no cash fee).
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Required Documents for UK Tax Refund

To avoid claim delays or rejection, prepare these documents:

  • Valid passport or travel document (proves non-UK residency).
  • Completed VAT refund form (provided by the retailer, with accurate details).
  • Original receipts/invoices from the retailer (must show VAT amount and store details).
  • Boarding pass or travel itinerary (proves departure from the UK/EU within 3 months of purchase).
  • The purchased goods (for customs inspection—do not use or pack them in checked luggage if possible).
  • For business/worker rebates: P60/P45 forms, National Insurance number, and HMRC reference number (from P800 letter).

UK Tax Refund Timeline: When Will You Get Your Money?

UK Tax Refund Timeline: When Will You Get Your Money?

Timelines vary by refund type and submission method—here’s the breakdown:

  • Tourist VAT Refund (Northern Ireland):
    • Cash refund: Instant at airport/port tax refund desks (same day as submission).
    • Card refund: 5 working days to 12 weeks (depends on the tax refund company and bank processing).
  • Worker/Business Tax Rebates:
    • Online application (HMRC): 5 working days (bank transfer) or 14 days (cheque).
    • Paper application: 6 to 24 weeks (varies by rebate type—e.g., tool tax back takes 12-24 weeks).

Delays may occur if HMRC needs to inspect your claim, documents are missing, or you apply during peak periods (January 31 self-assessment deadline, April 5 end of tax year).

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Where to Get UK Tax Refund: Accurate Locations

Where to Get UK Tax Refund: Accurate Locations

Locations depend on the UK region and refund type—note that Great Britain has no tourist VAT refund locations:

Northern Ireland (Tourist VAT Refund Locations)

  • Retail Stores: Participating stores in Belfast (e.g., Victoria Square Shopping Centre), Derry, and other major towns (look for “Tax Free Shopping” signs).
  • Airports: Belfast International Airport (BFS) and George Best Belfast City Airport (BHD) have customs desks and tax refund company desks (Global Blue/Planet Tax Free) for form stamping and submission.
  • Ports: Belfast Port and Larne Port (customs desks for form stamping for ferry departures).

Great Britain (No Tourist VAT Refund—Only Worker/Business Rebates)

  • HMRC offices (for in-person submissions, but online is preferred).
  • Major Airports: Heathrow (T2-T5), Gatwick (North/South Terminals), Manchester, Edinburgh, and Birmingham Airports have customs desks for stamping business/worker rebate forms (not tourist refunds).

UK Tax Refund in Northern Ireland vs. Great Britain

Tax Free Form in Ireland

The key difference lies in tourist VAT refund availability—here’s a clear comparison:

  • Great Britain (England, Scotland, Wales): No tourist VAT refunds since January 2021. The VAT Retail Export Scheme was abolished, so international tourists cannot reclaim VAT on in-store purchases. Only worker/business rebates are available here.
  • Northern Ireland: Retains limited tourist VAT refund options for non-UK residents, as it maintains some EU-related tax arrangements. Eligible tourists can claim refunds on qualifying retail purchases, following the same process as outlined earlier. VAT rates are the same (20% standard) as Great Britain.

[10% Off] UK Hotel Recommendations

UK Hotels

5 star

8.8/10Very Good414 Reviews
Bank London|3.48km from city center
Our family of four booked the Tower Bridge view suite, which was incredibly spacious and came with a kitchen and washing machine – super convenient! The view of Tower Bridge from our window was amazing, and the subway station was just a few steps downstairs, along with a ferry terminal. We used boats and the subway for all our travel, which was really easy. There's a small supermarket a few hundred meters away where you can pick up basic groceries, fruit, and daily necessities. The only downside was the price being a bit high during peak season, but other than that, no complaints! The front desk staff were also very nice! By the way, they provided slippers, toothbrushes, and toiletries, so I didn't even need to use the ones I brought. 😀
From€127
9.3/10Great386 Reviews
Tower Hill London|3.18km from city center
This is my second time staying at a hotel under this brand, and each experience has been fantastic. This particular hotel boasts an incredible location right by Tower Bridge in London. Within five minutes, you can reach the subway, supermarket, ferry, and even two major attractions. The ferry downstairs can get you to Greenwich in just twenty minutes. The room environment is consistently excellent, equipped with a full set of kitchenware and tableware, a refrigerator, and a washing machine. The daily housekeeping staff are very dedicated, replenishing drinking water and coffee capsules. I look forward to staying in a different room type next time!
From€236
8.9/10Very Good104 Reviews
Shoreditch London|3.54km from city center
very good. The location is very good, close to the subway station, the room is small and the bed is very comfortable. Breakfast is a bit simple and costs £25 for a separate fee. Bottled water is delivered daily and there is a bar downstairs. Overall still very good 乛
From€192
8.2/10Very Good68 Reviews
South Kensington London|4.09km from city center
The hotel is located in a very safe and convenient area, with easy access to transportation, which is a big plus. However, the service from many staff members was quite disappointing. They did not feel welcoming, especially during breakfast where some staff appeared unfriendly and unapproachable, and service overall was quite limited. The room experience also did not meet expectations for a 5-star hotel. Housekeeping only changed bed sheets every three days, which feels quite infrequent. The in-room amenities were minimal and not well equipped. The heating system in the room was also a major issue. The heater was not warm enough, and when I informed the staff, they only provided an extra portable heater, which was not practical in such a small room. The air conditioning could only be adjusted to around 24°C, which made the room too cold at night and too warm during the day, making it very uncomfortable. Overall, the experience did not feel like a 5-star standard at all, and I would personally prefer to stay elsewhere next time where the comfort and service are much better.
From€119
9.2/10Great99 Reviews
Bank London|3.24km from city center
This hotel is located in East London, directly opposite Liverpool Street Station, making it incredibly convenient for getting around. The hotel itself is new and modern, and my stay was very pleasant. I particularly liked that the bathroom towel rack was heated, even in summer, which was really handy for quickly drying some clothes overnight. The room size is also more generous than similar hotels. We booked two room types, a king and a twin. The twin beds were 1.5m wide, which is great for families with kids as you can comfortably share a bed. The only minor drawbacks were that the curtains aren't blackout style and don't seal completely against the wall, so light streamed in around 6 AM, waking us up. Also, the sink was a bit small, causing water to splash out easily, and there wasn't much space for toiletries.
From€392

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Business travel

8.7/10Very Good272 Reviews
Heathrow London|20.26km from city center
The hotel is super close to the airport, and you can easily get there by public transport from the airport – it's just across the road. There are quite a few supermarkets nearby, and the staff are really friendly and welcoming. The overall environment is great, and the linens in the room are clean and tidy. All in all, it was a comfortable stay with good value for money.
From€74
7.5/10267 Reviews
Hyde Park London|4.15km from city center
When our family went there, it has just been newly refurbished, with most of the building having finished reconstruction and our room was nicely decorated, with good lighting and a great view, along with an air conditioner and a fridge although there was no freezer, which were good as we went in the summer. The room was slightly small and cramped, but not very much. It was located just a few stops away from the main attractions in the city , which was convenient for going to lots of different places. The room cleaning service was good and the room was always kept spotless. The beds were nice and comfortable to sleep in and the overhead waterfall shower was nice, although the bathroom sink was small in size and the water would sometimes spill out. There was also disposable slippers available and a windowsill to keep your belongings or just to sit there and look at the view, where in our case was the view of a gorgeous building on the street and the park. Overall, we had a great experience as a family, with a clean room and good amenities and the location was convenient for a holiday, and it was a comfortable stay for our days in London.
From€95
8.9/10Very Good245 Reviews
London|7.11km from city center
Pleasant stay at Novotel London Canary Wharf, a bit of a cold welcome at reception when checking in (2 of the 3 staff members on the phone, the 3rd busy filling out forms and didn't acknowledge me even though I was the only person standing at the reception desk for what felt like long minutes). Otherwise all fine
From€143
7.8/10Good66 Reviews
King's Cross St. Pancras London|2.61km from city center
The location is convenient; it's easy to get around after arriving by Eurostar. Every day, I just told reception to clean the room and change the towels, and they did a great job, with plenty of fresh towels. Having air conditioning in the summer is really important; it's so nice to come back to a cool, relaxing room after a day of sightseeing.
From€152
8.8/10Very Good96 Reviews
London|17.04km from city center
Holiday inn Sutton 4*hotel. Close to local amenities shopping , eating. The hotel has Jacuzzi, sauna, swimming pool, gym, and steam room. Excellent selection of breakfast (help yourself / buffet). Friendly staff at the hotel. Good public transport nearby. I high recommended Holiday Inn Sutton.
From€82

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Family friendly

9.2/10Great48 Reviews
Earls Court London|5.15km from city center
Overall, the service was excellent. The hotel has a lovely small garden, which is a rare find. When checking out, they ask if you'd like to pay an additional 5% service charge. The breakfast was fantastic; I highly recommend booking a room with breakfast included. The toiletries are all from Labo. As is typical for European hotels, the rooms aren't huge, but they do come with a Nespresso machine. My only regret is that the hotel's Wi-Fi was broken for a long time the night before I left and wasn't fixed.
From€172
8.7/10Very Good115 Reviews
Bank London|3.38km from city center
First, the positive aspects: - The staff were very friendly. Thank you! - The hotel's location is very good, it is a 2-minute walk from Tower Hill Station (Circle/District line) and a 5-minute walk from Tower Gate DLR station. - There is a coffee machine in the room and complimentary water is provided every day. The bathroom is equipped with the usual amenities. - The bed is comfortable. - The request for a room far away from the lift was granted. The negative aspects: - The room was cool (personal opinion). Despite adjusting the temperature control in the room, the room temperature did not change. - In the second room, water suddenly dripped through the ceiling (in the bathroom) during the night, so there was a change of rooms. It would have been nice (not mandatory, but nice) to offer guests breakfast in return. The television in the new room did not seem to work. Would I book again? In the summer yes.
From€163
8.6/10Very Good472 Reviews
Tower Hill London|3.52km from city center
From the moment we arrived, the staff made check-in seamless and welcoming. But the absolute highlight of our stay was the location—waking up every morning to direct, stunning views of Tower Bridge and the River Thames is something special. You are literally steps away from the iconic bridge, the Tower of London, and St Katharine Docks, which offers fantastic dining options right by the marina. Tower Hill Underground Station and the Uber Boat/Thames Clippers pier are just a short walk away, making getting around the city fast and simple. Highly Recommended .
From€154
8.6/10Very Good483 Reviews
Waterloo London|1.02km from city center
I was a bit nervous after seeing some negative reviews before my stay, but it turned out to be better than I expected. All the staff I encountered were very friendly, and the environment was decent. The biggest plus is the convenient location. The Big Ben view is fantastic, and it's quite close to Westminster and Waterloo stations. I'd definitely consider staying here again on my next visit.
From€171
9/10Great151 Reviews
London|8.69km from city center
I really can't help but complain about this hotel. It's not cheap, but it's incredibly hard to find. They say it's connected to The O2, but it's very far from the subway station and extremely difficult to locate, with very few signs. Also, the check-in and check-out process was the longest I've ever experienced. On top of that, the mini-bar in the room was ridiculously expensive, and they didn't specify which items were chargeable or provide prices in advance. I only drank two bottles of water and took out a biscuit but didn't touch it, and they deducted £33 from my deposit. If it weren't for the Ariana Grande concert, I wouldn't have stayed at this hotel at all. It's definitely the worst InterContinental I've ever stayed at in terms of service. However, there were some pleasant surprises. The room facilities and the view were top-notch and worth the price. It's just the service and the location that are hard to overlook.
From€205

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Hot spring

8.5/10Very Good66 Reviews
London|5.71km from city center
The hotel facilities were mostly as shown in the photos. However, the bedding was dirty, and the quality of the duvet was poor. Despite it being summer, the large temperature swings made the room cold at night, and I often woke up feeling chilly. Don’t expect much from the cleaning service – they only emptied the trash and tidied up the bed. That said, the room was more spacious compared to other accommodations in London, and the hotel is conveniently located near a subway station
From€87
8.4/10Very Good105 Reviews
London|8.26km from city center
The hotel rep was kind enough to reply that they could not refund or change the dates of my stay when I informed them with proof of an email by Emirates who cancelled the original flight and rescheduled it causing me to lose an entire whole day and of course my paid booking at the hotel. When I finally landed I actually went to have a look and found the hotel as above. I really hope Trip.com will look into this issue of getting hotels to consider refunds in the event such as illness, emergency or flight cancellations or factors out of customers control regardless of the original clause of non refundable within 24 hours.
From€82
7.8/10Good246 Reviews
Hyde Park London|4.22km from city center
Booked here for four nights, this time, at the end of my UK holiday and it was right in the middle of high tourist season so was very busy! However, the service was still up to scratch, room (I think I’d booked the smallest one!) clean with a standing a/c (thank God) unit by the bed. It’s a delightful and historic building with a superb lounge and bar (which I still didn’t use, so next time!). Breakfast continues to be wonderful (had to ensure I arrived when it started, though, in order to get a table) with just about every option you could imagine. I would recommend some veggie sausages as well, though, in this day and age to go with your first-rate cooked breakfast selection. My only real complaint is the time it took to retrieve my luggage (and I saw some other customers also waiting quite a while). Thanks again!
From€64
8.7/10Very Good121 Reviews
Theatreland London|0.76km from city center
As a solo traveler, I had such a wonderful stay at Mimi’s. The staff were incredibly helpful, kind and friendly. It was a tiny room but worked for one person with all the needed items, including a hair dryer and the life saving air conditioner. They also offer £10 charge to store luggage which was nice for walking around before leaving the area. The lobby is also quite lovely and relaxing. Would absolutely stay here again, a wonderful spot in the center of theatres and restaurants.
From€107
8.6/10Very Good146 Reviews
London|11.43km from city center
Excellent location in Ealing ~10 minute walk from the main Ealing Broadway Can't fault the customer service, they handed us warmed cookies as a welcome. Hotel room has nespresso machine & pods, twinings tea bag selection & kettle. Smart TV able to cast from phone (android). Great shower pressure & temperature control. Comfy bed. Only issue would be the room AC, not sure it worked properly, temperature increased from 19 to 21 degrees overnight in the room, even though it was set at 18 degrees. It may well be the inferior 'fan coil unit' which doesn't seem to work as well. If you stay over the weekend, there is free side-street parking next to the hotel
From€91

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Gym

7.4/10125 Reviews
London|13.5km from city center
Check-in was seamless and efficient, directions to the room were clear and concise, the room was well equipped with everything you would expect and the beds were very comfortable. You'd expect to pay a lot more for what's on offer here.
From€80
9.3/10Great112 Reviews
Bank London|1.85km from city center
The location is fantastic, right next to St. Paul's Cathedral, truly in the heart of the city. The hotel itself is generally good and convenient. Facilities: The hotel has most of what you'd expect, though the room is a bit small. But that's pretty standard for UK hotels; this king-size room is about 25 square meters. The air conditioning was a little noisy at night, but it didn't really bother me overall. Ambiance: The atmosphere is nice. They have a rooftop bar on the 7th floor where you can enjoy night views of St. Paul's, but there's a dress code – no casual wear allowed.
From€163
8.4/10Very Good317 Reviews
South Kensington London|4.34km from city center
Great location! There's a subway station right outside, plus a Waitrose. Bus 74 goes directly to Baker Street and Oxford Street, and bus 49 takes you to the big shopping mall at White City. Kensington Gardens is also about a 15-minute walk away. The service was excellent; they even let me check in early since a room was available.
From€105
7.7/10Good149 Reviews
London|6.86km from city center
The hotel entrance is grand and impressive, and the lobby is also very nice. However, the room itself was quite disappointing. The air conditioning was not working, and we had to change rooms twice before we were finally given one with a properly functioning AC. Unfortunately, there were blood stains on the bedsheets in the new room. Thankfully, the gentleman at the front desk, who I believe was Indian, was very helpful and quickly arranged for someone to replace the sheets. I appreciated his prompt assistance, but the situation still affected our overall experience. The shower was also in poor condition and did not work properly. Overall, while the hotel looks impressive from the outside and the staff were helpful, the room facilities and cleanliness definitely need improvement.
From€116
9.1/10Great152 Reviews
Hyde Park London|3.94km from city center
We stayed at The Queensgate Hotel and chose it mainly because of its location. It’s around an 8-minute walk from the Royal Albert Hall and about 10 minutes from some of London’s best museums, including the Science Museum, the Victoria and Albert Museum and the Natural History Museum. If you’re planning to visit these places, I think this is a really convenient area to stay. It’s also a good choice if you want to be close to the main attractions but still have somewhere comfortable to come back to and rest after a busy day. The room was smaller than we expected and quite compact, but it was comfortable enough for our stay. One thing that was really important for us, especially during the summer, was having air conditioning in the room. London can get surprisingly warm in summer, so having air conditioning definitely made our stay more comfortable. I also really liked the coffee machine in the room. It worked very well once we figured out how to use it, although it did take us a little while to get it going! There isn’t a kettle in the room, but the coffee machine can also provide hot water. One thing to keep in mind is that the coffee machine can be quite noisy when it’s running, so if you’re staying with someone who is a light sleeper, it might be better not to use it late at night or very early in the morning. We received a lovely fruit welcome from the hotel staff, which was such a nice touch and made us feel very welcome. Just as a small suggestion for the future, perhaps the bowl could be covered with cling film to keep the fruit protected and fresh. It’s only a little suggestion, as we really appreciated the thoughtful welcome gift. A special thank you to Alfadi at reception, who was very welcoming and friendly. Check-in was quick and easy, which was great after travelling. I’d also like to say a big thank you to Venky. While my guest was resting in the lobby area, he kindly offered a complimentary bottle of water. It was a small gesture, but very thoughtful and considerate. We also really appreciated how friendly the staff were throughout our stay. They always greeted us with a welcoming smile and were happy to help with our luggage or arrange a taxi when needed. These little touches made us feel well looked after. Breakfast is served on the lower ground floor and costs around £20 per person. It’s a buffet-style breakfast with a good variety of food, so there was plenty to choose from. One small thing I noticed was that the milk was provided in individual glass bottles. I understand this is probably a hygiene choice, but I found the bottles a little difficult to open, and I think some elderly guests might find them even harder to manage. Personally, I think having milk available in a jug would be a little easier and more convenient. Overall, we had a lovely stay at The Queensgate Hotel. The location was definitely the biggest advantage for us, especially being so close to the Royal Albert Hall and all the museums. The friendly staff, air-conditioned rooms and convenient location made it a good base for exploring London. If you’re coming to London mainly to explore the museums and attractions around South Kensington, I think it’s a very convenient place to stay.
From€114

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Swimming pool

9.6/10Amazing95 Reviews
Theatreland London|0.36km from city center
The hotel is brand new and its location is fantastic, only a 5-minute walk to Chinatown. However, if you're driving, parking isn't very convenient, and taxis can't drop you right at the entrance, which isn't ideal if you have a lot of luggage. The interior decor has a rich 'old money' vibe, with smart toilets and a separate shower (no need to shower in the tub!). The slippers are super comfortable, and they provide amenities like toothbrushes, cotton swabs, and cotton pads, so you don't need to ask for them. Room service is proactive and very friendly. The curtains don't seem to close completely, but it was very quiet.
From€458
8.8/10Very Good117 Reviews
London|3.31km from city center
It's very good. There are stations, several supermarkets and chain cafes nearby. Although it's not in the city center, it's not far from anywhere. You can reach many famous attractions in ten minutes. Overall, I will stay here again.
From€195
9.6/10Amazing40 Reviews
London|0.39km from city center
Well what can I say, I have been visiting London for so many years and stayed in all categories of hotels, in the luxury part I stayed in Claridge's, Dorchester and Rubens and I can confidently say that from now on The Savoy will be my number one choice for a luxury hotel in London We were upgraded to a one bedroom suite when they knew that it's my wife's first time in London, great service and great attention to detail from everyone..don't wanna forget names but Zibi and Konrad from Concierge team and Kayleigh from front desk (her colleague who showed us to our room, I apologize if I forgot the name but it's easy to get who was on the front desk with Kayleigh on September 22nd) The room itself is vintage style with great amenities which we loved, my wife loved the Dyson hair dryer and I loved the bath amenities Breakfast was the best I had in any luxury hotel in London in terms of service and quality, I highly recommend the gallery for breakfast, unfortunately we haven't tried other hotel restaurants Location is right on strand and few minutes away from Covent garden and Piccadilly circus You may find that I described the hotel with great value which sounds strange for an expensive luxury hotel but it's true, I felt it's worth every penny compared to other luxury London hotels Overall a great stay and will definitely be back.
From€688
9.3/10Great40 Reviews
Marylebone London|1.64km from city center
A Memorable Stay at The Langham: Exceptional Service and Hospitality I had an amazing stay at The Langham,thanks to the exceptional hospitality of the staff. First and foremost, I would like to express my heartfelt gratitude to the front desk team, Melissa and Pallmeet,for their warm welcome upon my arrival. Their efficiency in handling my check-in process was impressive, making the experience seamless and pleasant. Melissa’s attention to detail stood out as she remembered my preferences, which made me feel truly valued and at home. Their enthusiasm extended to my departure, ensuring that my check-out process was just as smooth. This level of service reaffirmed my decision to return to The Langham in the future. During a delightful conversation with Melissa,I learned about her genuine passion for the hotel, and it was inspiring to see someone who genuinely enjoys their work. I strongly believe that employees who love their workplace naturally provide better service, and Melissa is a perfect example of this. Perhaps this is part of The Langham’s charm—not only does it attract guests, but it also creates an environment where employees take pride in their work. Additionally, I am deeply grateful to Office Duty Manager Nanyu Nanev,who went above and beyond to assist me when I stored my luggage. His kindness and willingness to solve any issues reassured me, making my onward journey much more secure. His efficiency and professionalism left a lasting impression, and I truly respect his dedication to providing outstanding service. Overall, my experience at The Langham was nothing short of exceptional, and I look forward to returning to this wonderful hotel in the future.
From€489
9.5/10Amazing123 Reviews
Buckingham Palace London|0.25km from city center
Great hotel. Nice location and has good facilities for work and a spa.
From€886

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Breakfast

8.9/10Very Good56 Reviews
Heathrow London|17.42km from city center
Everything was excellent. The rooms were very clean and the whole place was beautifully designed. The reception staff were welcoming, friendly and helpful. A very pleasant stay overall - highly recommended!
From€49
9.3/10Great43 Reviews
St James London|0.28km from city center
The hotel's location is good, and the service is excellent. I didn't experience any discrimination. The hotel is a bit old, but the cleanliness seems fine. For London, it offers good value for money.
From€323
8.5/10Very Good52 Reviews
Blackheath London|10.36km from city center
Here's a slightly toned-down version: --- **A Pleasant Stay Overall** Our stay was enjoyable for the most part. The staff were friendly and helpful, and check-in was smooth and efficient. The room was clean and comfortable, though nothing particularly stood out as exceptional. The bed was decent and we slept reasonably well. The location worked well for our needs, with most attractions within easy reach. Breakfast had a good selection to choose from. Overall, a solid choice and we'd likely consider returning.
From€124
9.5/10Amazing40 Reviews
London|3.12km from city center
Top class hotel and lovely room Only downside was they no longer do the Executive Lounge which was a lovely touch to chill outside of the room and enjoy a nice ambience. One of the reasons I booked. Was disappointing to find was no longer a thing
From€237
8.7/10Very Good347 Reviews
Waterloo London|1.01km from city center
The hotel's location is excellent; we could walk to the London Eye, take a Thames river cruise, and visit Westminster Abbey. Using Uber was also very convenient, and there are double-decker buses right outside the hotel, making transportation accessible everywhere. On our first day, we received a welcome fruit platter. The front desk also provided a daily fruit basket near the elevators for guests to help themselves. Additionally, free iced water and lemonade were available, which was great for filling up bottles before heading out. A bespectacled Caucasian lady at the front desk was exceptionally nice, answering all our questions with gentleness and patience. She even gave our child a small gift, which kicked off our London trip wonderfully. The tall, Black gentleman at the concierge had a charming smile and helped us arrange luggage storage, ensuring a perfect end to our journey. The Executive City View room was particularly suitable for families, as the sofa bed was a fantastic 1.5-meter double bed! This meant the room effectively had two 1.5-meter beds, separated by a partition, making it ideal for families. Housekeeping cleaned the room daily, but towels and linens weren't changed every day, which is understandable for environmental reasons. However, it was a bit disappointing when stained sheets weren't replaced. Also, old bathrobes were taken away but not replaced with new ones, and slippers weren't replenished during our 7-day stay; by the last two days, they were practically falling apart. On the day of checkout, December 12th, the male receptionist severely lowered the hotel's service score. He was impatient during our conversation, and even though he knew we weren't proficient in English, he spoke quickly and mumbled. This was a stark contrast to the thoughtful attitude of the Caucasian lady on our first day, who slowed down her speech and emphasized important words for guests. The hotel breakfast was quite good, especially for London, which can be a 'food desert,' but the variety never changed, making it a bit repetitive after seven days. Furthermore, the room's hardware facilities were a bit old, and the bathroom was too small, with the toilet and sink almost touching, making it feel cramped. Overall, it's still a good hotel, and I hope the areas needing improvement will be addressed.
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Bethy

Bethy

Trip.com Travel Expert

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Hey there! I’m Bethy (Huang Lan, 黄澜) – a travel enthusiast and content creator for Trip.com. I live as a digital nomad, mostly based in China, and I’ve also lived in awesome places across Southeast Asia and Eastern Europe. I love traveling all over the world, sharing useful travel tips and guides for fellow wanderlusters. When I’m not on the road, I’m a huge cat lover and play guitar for fun~

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