Room keys don’t work. No hot water. Room not cleaned. And attitude to boot. My stay began pleasantly but that changed drastically, quickly. My 4th floor room key constantly failed - requiring several round trips up and down the elevator to a condescending and contentious staff member. Turns out the lock was malfunctioning (I keep keys far from anything that might deprogram them) Her unprofessionalism and eventual, reluctant choice to troubleshoot was not well received by me, plainly obvious by my frustrated demeanor. Nonetheless, to “compensate” for the inconvenience, I was advised by the same customer service-less staffer that I could be moved to a first floor room; a desirable, more convenient option affording me quick in and out access while I’m here on business. But alas, and coincidentally? The room to which the contentious and condescending employee referred me was without hot water for my 5am December morning shower. Furthermore, upon my 1pm return to my upgraded accommodation I entered into a space completely uncleaned. I feel like I’m being pranked at this point. Brining my concerns to a different staff member reveled that poor customer service is endemic at this particular facility. Her short responses to my inquiry about when my room might be cleaned and mid conversation escape to a back office as I spoke, convinced me I have a duty to inform other weary travelers that might unfortunately happen upon this place.
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