9.4/10Amazing2519 Reviews
Business Bay Dubai|2.51km from city center
Overall, my stay was quite average and didn't really meet my expectations for a JW Marriott (five-star) hotel.
I had booked a sea-view room, but upon check-in, I was informed that the building housing the sea-view rooms was temporarily closed, so I couldn't get the room type I had originally booked. The hotel assigned me to another building, stating it offered the best available view. However, the actual view was significantly different from the sea view shown on the booking page. What was particularly disappointing was that there was no prior notification, nor was any compensation or upgrade offered throughout the process.
During my stay, I called the front desk to inquire about a late check-out. The first call was disconnected almost immediately after being answered—I'm not sure if it was an accidental hang-up or another reason—and I only managed to communicate successfully after calling a second time.
Additionally, I noticed some red marks on my leg, possibly insect bites, during my stay. While I can't definitively link it to the hotel, I'd still recommend that the hotel enhance its pest control measures in the rooms.
As for breakfast, the overall quality was decent, but the variety was quite ordinary, and there's definitely room for improvement compared to other five-star hotels of the same caliber.
During this Dubai trip, I also stayed at The St. Regis and Kempinski Hotel Mall of the Emirates. In comparison, this hotel has room for improvement in terms of service details, overall stay experience, and honoring booked room types. I hope the hotel can further enhance its service quality in the future.