If you expect 5-star hotel - run, run in the opposite direction from KaiSol Romance Resort. This is a 2 or a 3-star hotel in reality. We got a room that is looking at the ongoing construction site with explanation that it used to be mountain or city view room that our agency reserved (photographs provided). When we communicated at our arrival that we are not staying at the hotel it took the communication between reception, the local agency and Ponte agency so much time that we actually had to stay two nights. For a second night we moved into the other room that was looking at the wall of the building next to the hotel. Everyone in this hotel is on such a low level of service training, awareness of the minimum of professional attitude is the normal standard of behavior, starting from the reception stuff to a hotel director Ibrahim. The reception told us that we might actually adapt after second night, and we might change our minds regarding leaving. The clients are the least important at this place. The most important is the fact that they don't want to lose nights reserved. The level of the hygiene is on a very low level, and it is visible everywhere in the hotel, in the hallways, strange bedding, disorganized tables at the dining room... Not many people speak English, and it made our communication difficult even for ordinary things such as getting a napkin because tables were not completely ready. The rooms seem to be renovated recently but most of them are surrounded by the walls of other buildings, laud construction or the only ones with the sea view (at the main building) are the noisiest ones because the whole air conditioning system is on the top of that building, and the noise that comes from it is constant and so unhealthy that it cannot be ignored. When we point it out to the reception, they said that they did not have time to go out of the hotel ever and that they hear about the noise for a first time. We never had this experience in Egypt and would not want to anyone to go through it if expecting to get anything even close to a 5-star stay. Unfortunately, it seems that the laws in evaluating hotels should be taken more seriously so people would not feel deceived. It is difficult enough to lose first day or two of your vacation when you realize that you are in a wrong hotel that was introduced to you differently, but when all the next steps need to be done to let people continue their vacation are not finished timely, gracefully and with respect for client's rights that is very alarming and not fair at all.
- Guest User
An awesome and relaxing first experience at this lovely hotel. The moment you enter you feel at a true 5* adults only. The staff was very friendly and helpful all the tine, special mention to friend Mr. Khaled! A lot of amenities and things to do, the food was good and fresh, with a variety for everybody. There were places to grab snacks whenever and the drinks were decent and nice shows every evening. I really enjoyed that you could grab a flag from the towel center so that the sellers wouldn’t bother you on the beach. A little inconvenience if you are staying in the Sea view rooms on the right side facing the water, there is a club on the beach that puts music almost every night very loud making it difficult to sleep some nights leaving the window open being too hot. Overall great experience, thank you and we surely will be back.
- Guest User
