Salam Appartement Agadir Map, Address, Transportation & Nearest Stations and Airport

Nice hotel and staff despite the inconvenience on our arrival because of the booking agency, I strongly recommend the hotel (food to be improved, with more traditional dishes)

The staff here don't know how to look after customers or complaints. Our first room had tiles falling off the wall, unfinished grout and a musky odor. Our second room was fine, however the design of the basic rooms leaves a lot to be desired. They haven't been updated since they first opened by the looks of it, sub par for a 5 star hotel. More verging on a rundown 3 star room. When I wasn't with my wife, she would be asked what her room number is, this happened on 3 occasions. The staff aren't proactive, you must always call them over or get up and walk to them to get attention for little things. They never replenished our water in the 4 nights we were there, each time having to talk to someone. Or calling concierge. We were told and checkin that our return transfer would be complimentary, it wasn't and I had to have that removed from my bill. We burned ourselves at breakfast due to the faulty bread toster, staff just watched as things happened, no one ever asked to help. You must be self sufficient in this hotel, unless your Arab or French. The hotel manager was informed of all of this at checkout. No remedy was taken, if anything condescending remarks on how I said it was ”okay” in the morning the single time she asked if everything was fine. I should've refused to pay the bill. Terrible place. 1 star. Ruined the end of our holiday.

Overall its a bit rough round the edges and definitely 4 star rather than 5. There were lots of bits around the resort and i the room that looked in need of a spruce up but overall we had fun on the holiday The good: The activities team were super nice, really lovely, and my child enjoyed the kids club. Some of the food (like the burgers) in main restaurants was really tasty Not that difficult to get sunbeds contrary to other reviews Big selection of pools that were nice and clean. Some of the staff were super nice and genuinely cared. Nice vibe in evening with light entertainment. The bad: I thought the level of staff politeness was very inconsistent. Some of them just looked blank and bored and were super unhelpful, particularly at reception. One of the waiters in the evening restaurant was just standing there picking his teeth which understandably put me off my food The breakfast/lunch restaurant has an ant problem. If you get a table at the back they are crawling over your table The morrocan and asian restaurants that you need to book had pretty bland food.

The hotel is so beautiful...(the location, decoration.. ) Sorry that the employees are so unpleasant when they ask for information, especially those of the reception. The night of 1 December we were present at the accueil pour l'enregistrement, l'accueil était si médiocre !!! Limit on les dérange de notre présence.. ( premier choc...). We have paid all inclusive... arrived in the room, the freezer.. and above all no water in the room !!! (2 eme choc) On telephone a l'accueil , we answer that it was necessary to pay the option at no anything to be able to enjoy the drinks. We will still ask for water a l'accueil because I have to take medicines and the (3e shock) we just give a small bottle of 33 cl (equivalent to 1 glass d'eau) for two people. (always well on with a look ＜ punish you're fucking ＞). As regards the household of the rooms : The hotel is very clean and very clean and very clean. The main bathroom and toilet, many screws on the walls and the floor should be aspired before being washed because a lot of dirt and hair on the edges. Restaurant variété et dégustation moyenne.Il y a deux , trois serveurs du restaurant qui font des réflexions quand vous leur demandez de l'eau en plus. Spa: very lazy staff but services are a means. Conclusion: The hotel's architecture is top, the outdoor very well maintained, the halls, the grass etc... The main problem is (not all well on) the service of employees.