Map-Park Inn. Map, Address, Transportation & Nearest Stations and Airport

We have been coming to this hotel for different events over the past few years and have not had any issues until our stay in December. We arrived at approximately 8pm on Friday night to check in, as we were running in the Santa Run on Saturday morning. Upon arrival, we were sent to our room - Room 808. When we got up to the room we checked out our “partial ocean view” which was clearly stated during the reservation process and my confirmation email… ✓ BOOKING DETAILS Hotel confirmation: xxxxxxxxxx Arrival Date: Friday, December 2, 2022 Departure Date: Saturday, December 3, 2022 Room Type: Berkeley Partial Ocean View Standard Room - Two Queen Be We were a little confused as we were clearly not at all on the east side of the hotel, so we went down and spoke to the front desk clerk. We asked why we didn’t get a partial ocean view room, when our reservation was for a partial ocean view room. His answer was that “it is either partial ocean, partial city or partial lake” – to which we were like “WHAT???” and showed him our email confirmation which clearly states “partial ocean view.” He literally just kept repeating himself and told us there were no more partial ocean view rooms and “that’s how the hotel works.” We chose that view because last year we had a perfect view of when people began lining up and the happenings going on down the block for the race. Anyway, we got nowhere fast with him and went back to our partial Pacific Ocean view room. It appears that the partial ocean view rooms are typically about $30 more per night than the standard “city” view room. So at the minimum, it would have been nice for him to offer us a partial refund on our reservation. He appeared uninterested and earlier was on the phone making faces to the person standing at the desk about the person he was on the phone with. Very unprofessional. We decided to give up that battle and address it later on. I emailed the management of the hotel on December 5th and December 12th Furthermore, we had a number of other issues with our room. The bathroom sink was clogged and would not drain from simple handwashing. The tub would also not drain until after the person taking a shower was out of the tub. Each of us was standing in three inches of water during our respective showers. Kinda gross. Also, on the subject of gross, the toilet seat was stained and discolored yellow. Other reviews here seem to mirror my experience...and it appears that my sentiments are very similar to many, many others. “The Front Desk Manager (Vincent) gave the same line about how views work to other customers who posted their reviews online.” It is a shame because its location is great - if not for all of the other issues, I would have stayed here again, but no thanks - that was the last time for sure.

The Oyster Point is my home hotel. I grew up right across the river from it (literally, you can see my mum's house from the North Suite), and have many good memories of holiday brunches, and staying here when I was younger. When I moved away from home and wanted to visit, but not stay with family this was my ”go-to”. It's really the only decent hotel in the Middletown area. ...and that may be why they have let the hotel go a bit. I got engaged over Christmas, and while we didn't want to have a full on engagement party, we did want to celebrate with a few very close friends, and COVID being COVID we didn't want to do it in public, but also didn't want to do it at our house. So, we rented the North Suite for Valentine's Day weekend to stay and invited two other couples for a dinner in the room on Saturday evening. THE GOOD: The room is very large and has amazing views from just about everywhere of Red Bank and the Navesink River. In the warmer weather this room would be paradise with the very large terrace overlooking the river. It has 1 full bathroom in the bedroom and a half bathroom in the living area which makes it ideal to have guests over. There is also a table that seats 6 comfortably (tho oddly only has chairs for 5). The staff was wonderful. They always have been. Every time I have ever been to this hotel the staff is so friendly and helpful. (More on the downside to this shortly). We ordered room service for our dinner Friday night and it was quick and tasty and again the service from ordering to delivering was great! THE BAD This room looks great from a distance, but up close it needs A LOT of updating. The chairs around the dining table were full of chips. The table was in bad shape. The sofa in the living area was DISGUSTING with a stain that took up half of it. We covered it with a runner from the bed because it is really disgusting looking. The room is full of wall to wall windows with a great view of everywhere, but it's curious because the one wall that goes along the far end of the room by the bar the shade couldn't be put up or down. There was no string/rope/whatever to do anything with it. (the shades in the bedroom go up and down with the flip of a switch and are blackout curtains. They are perfect for the bedroom) The other shades in the living area do go up and down, but they hardly keep any light out... ...which is I guess a good thing since the lighting situation in the room is abysmal. Once the sun sets even with every single light on in the room you can hardly read a book with the awful lighting in the main room (lighting in the bedroom and bathrooms is fine). The sink in the main bathroom in the bedroom is no joke about 3 inches deep. You can't even wash your hands in it. I have no idea who thought this was a good sink, but most puddles after a sun shower are more functional. The half bathroom in the living area has a more functional sink but the black wallpaper does not fit the hotel or vibe of the room at all. It's mau

We stayed at the hotel because we attended a birthday party and did not want to deal with an hour and a half drive back home. We pre checked in via the Hilton app. As soon as we arrived we headed for our room. The staff at the counter greated us with a smile as we rushed to the elevator. When we went back out, to get to our party, the staff at the counter waived goodnight. When we returned back to the hotel, we stopped at the front desk to get a key for the room, the staff was polite, and friendly. The room was clean and large in size. Overall we had a great stay.

The Management and hotel staff need a lot of education on respect, privacy, courteous behavior, empathy, and taking responsibility when wrong doing is involved. I wrote a review and it was sent back to me saying for legal reasons they could not post. Very confusing. I went there for my birthday with my mom and sister. It was also a last hurrah before starting chemotherapy. Here were the issues: 1. Musty smell in the rooms 2. Large alive BUG near TV 3. Staff walking in our room without knocking or announcing themselves 4. The rugs are extremely old and fraying and dirty 5. The bottom of the curtains were filthy. When I tried to address it with the staff they become defensive saying it was because we had concerns about the room and they came to check instead of apologizing and saying who they were. Went to the front desk to complain about staff just coming into our room while I was lying down and thought it was my sister and mom coming in the room and when I opened my eyes it was a strange man. It was frightening and disconcerting and I got off of the bed and asked what happened to knocking. The man told me that he thought the room was empty since my mom and sister were at the front desk addressing the concerns. I explained that we were registered as three. I was told by the front desk staff that it was the manager who was concerned, so he entered our room. Nobody seemed to get that no matter what the reason, one should knock and announce yourself before opening the door to a patron's room. It only takes a few seconds to do that. There was no apology for the invasion of privacy. That is my biggest complaint. They just seemed to feel like it was ok to just not knock or announce themselves. In fairness, the beds were comfortable and bathroom clean. The restaurant and bar area was nice. However, it was hard to enjoy these things while the other issues were present. We were provided with a different room. But that one still was smelly, but at least no bugs.