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Hello How are you? I would like to share my experience at your hotel. When we arrived at the hotel we were delighted, we thought the golf course was beautiful, the room was super spacious, we loved it, our room was 206. But we closed for 3 nights, on the last day we agreed to go to Universal and pack our bags to go back to Miami. We were late and left the hotel at 11 am, when we saw that there would be no time, we thought of extending one more night. We got back to the hotel at 9pm and to our surprise there was someone else in our room. When talking to the receptionist she told us that we should have checked out by 10am and that our things were collected and placed in security. I wondered, why no one called if they had our phone details, when they saw that it was 11 am and we were still in the apartment, why no one called us?? Why weren't we alerted? I went to get our luggage together with one of their employees, when I got there our things were all placed in bags, all thrown away. I started to check things out, but I felt super coerced with 3 security guards looking at me, with clothes and panties thrown everywhere. I ended up saying that I would check better when I arrived at the other hotel, as I felt pressured to open my things in front of three men. Arriving at my other hotel, I went to check things out and found that several things were missing, my personal hygiene, my lamer creams, my AirPods Apple, my Chanel perfume, my hairdryer, my curling iron. I called the hotel and they said no. couldn't do anything, they didn't even try to look, they just said it wasn't there. Honestly, I was completely displeased with the hotel, I felt super ashamed, because they treated me like a criminal, the way they treated it looked like I hadn't paid the hotel bill, and on the contrary I wanted to close one more night. I wanted you to know what happened, because the way you treated your customers is very sad, I will certainly never stay at your hotel again and I don't recommend it to anyone else. I'm taking legal action in this regard.

Stayed there for a week at end July and highly recommend to anyone. All staff super friendly and helpful. Rooms spacious and comfortable and clean. It’s a short drive from Disney and perfect for anyone wanting to enjoy the theme parks and outlet malls and stay in a tranquil luxurious hotel away from the typically chaotic tourist hotels. The hotel smells beautiful. Only negative is views from the hotel room aren’t great but the service and quality of stay makes up for that. Would definitely return. Thanks to all the staff.

CK in desk was best I have ever experienced and I have been traveling all my life, now age 66. I chose to always eat fabulous roast beef sandwiches from the Deli on basement floor! The hotel is all about service. People were there from all over the world. I have a service dog and they were VERY accommodating, unlike last TRIP Hotel i stay at that illegally charged me $200, so I simply left at 10 p.m. for their telling me this after I moved in. It is illegal to forced payment of a Service Dog. Thank you OMNI for knowing this!

First, we paid for a room with a pool view, but when we arrived, we were given a room without a pool view. It took some time (approximately 2 hours) and some convincing, but the manager was able to relocate us to a room with a pool view. When we arrived in the new room, we were pleased with the location and space; however, the furnishings appeared old and not well-maintained; most wooden furniture contained many scratches, the dresser drawers in the bedroom were off the rails and not easily opened, seating on the couch in the living room was impossible, as one almost sank to the floor when attempting to sit on the couch. The overall style and look of the furnishings were just old. It's so sad for a hotel with a great location and upscale reputation.

Staff was great young lady and man at the front desk was nice and very helpful breakfast was good as well

Nice hotel, apartment style, you can cook your own food. It is an extra park fee. Unlike other hotels, it will not actively clean the room. I used to call for cleaning, and the reply would only change the towels. Khan 😓 Ctrip's service is not bad, but the agent used by Ctrip is bad! Negative Ratings! Negative Ratings! During the extraordinary period, all hotels can negotiate a refund. Two of the three of us caught a cold, and the agent refused to refund for the fee. I booked this hotel because I wanted to go to Disneyland, but I didn't dare to get together in crowded places. The location of the hotel is good, there are many delicious food nearby and there are also large supermarkets and gift centers. Parking is free. Never book a hotel with an agent in the future! I trust Ctrip. I didn't expect the communication to be so strenuous!