Baannai the Reminiscence Map, Address, Transportation & Nearest Stations and Airport

Excellent~! except 4 things below. Staffs are SUPER kind. 1. Luggage keeping for early check in I checked out from Four seasons and continuously checked in to Capella. So I asked my luggage from Four seasons to Capella. But I was very disappointed when I first saw that my luggage are stored outside of Capella lobby. My luggage was outside of the building and the weather was more than 35 degrees at that time. My luggage should be cooked. If I knew that you guys will store my luggage outside of the building, I wouldn't ask that kind of request. I would carry them for myself and ask put my luggage inside of the storage before check-in. If you and Four seasons decided to care for luggage service for customers who use both hotel, you need to store customers' luggage inside the building which is cool and safe. 2. Electric blind. Because of malfunctioning of the blind in the bathroom. I had to call for the staff at night. But there were dust and dirt at one of engineering staff's clothes. I understand that he could easily have dirt on his clothes considering that he is an engineer but anyway he brought dust in my room. Moreover, it took some time to fix the electronic blind and it caused lots of dust while fixing and they had to step up my washstand so that I requested to clean. But when the staff came to clean the bathroom, he doesn't look so professional. First, he brought 3 hand mops in his hand but hand mops look dirty(at least not clean, old, too much used, stitches loosen) and his cleaning process doesn't look so professional too. I guess he might not be professional cleaning staff, rather than night watch. I explained him that due to fixing the blind, there were lots of dust there, and he said ”Yes” but he just wiped out washstand and wash bowl. But still lots of dust remains on the water tap which shines so that easily looking for dust. 3. Cin Cin hour Cin Cin hour itself was good. But the qualify of finger food was bad considering expectation of Capella. It seemed that the finger food came from leftover of the morning buffet. The finger food was dried and not fresh. Also, in my experience of both four seasons(BKK Social Club) and Stella, overall interior is better in BKK Social Club. 4. Boat Time Table From 7 pm, Boat arrives and leaves at Pier 1 from ICONSIAM(used to be Pier 3 during daylight). But there was no explanation not only in the time table but also from the staff. So, I missed the boat and had to spend another hour.

My fiancé stays at this hotel on a regular basis and generally has good things to say about the hospitality the hotel provides starting from the receptionist to room service. On 4th September, she was on my way out from the main lobby at 5:20pm and had forgotten to wear a mask, which is still required in Bangkok. She approached the receptionist, Naleupon K, asking if they had a spare mask, which the hotel should have considering they advertise themselves as being ”Covid Free” and the Golden Tulip is a four star hotel. Surprisingly Naleupon sharply said no they don’t have a mask. She found this strange as it's a Health and Safety issue, so she asked again and the receptionist then handed her a box of N95 masks at the counter and said you have to buy it. She asked “all of it?” To which the receptionist opened the box and said “49 Baht”. She told her not to worry, she would rather buy it from outside. This complaint is obviously not about the small fee, but it's the carelessness and attitude received from the receptionist for a simple request that bothered her. It's unnecessary and spoilt her afternoon.

We had the pleasure of staying at The Siam for 4 nights in early May 2022. Quarantine-free travel had just lifted so we were lucky to have almost the entire hotel to ourselves for a few days.. Our stay was amazing. The service was impeccable, our private butler (Tong) helped us out with all of our bookings and arrangements and was a great source of recommendations on top of the Bangkok guide provided by the hotel which was very helpful as well. We met the general manager, Nick, who was very accommodating and regularly checked in to make sure our stay was 100%. The hotel room we had was spacious and well decorated with a comfy kingsize bed. The interior of the hotel is like a combination of a palace meets museum, with antique art from around the world in every room and hallway. We found the library was a great place to do some quiet work (unfortunately that was required), and we made use of the private hotel boat to get anywhere on the river, such a fun (and quick!) way to get around Bangkok and avoid the sometimes busy traffic. The restaurant was also great - what better way to start the day than having breakfast overlooking the river. Would also recommend the Spa downstairs, a very relaxing way to recover from busy Bangkok, as well as making use of the “screening room” which is a small private cinema you can book whilst ordering from the room-service menu. We will certainly stay here again on our next trip to Bangkok, absolutely worth it and 10/10 recommended.

Hotel was newly renovated and really really nice. Room is big and clean, equipment very nice and convenient. Location not bad. need some walk to main road, but very peaceful. We love the balcony, and restaurant for brunch. Nice view and comfortable. However, staffs were mostly friendly but not very well-trained. Some did not even greeting us when met at the elevator or corridors, which should not happen at a five star hotel we thought. Overall, we like this hotel, hope can have better experience next time.

Excellent service, memorable stay & experience with Louis Vuitton event & Virgil Abloh FW22 show.. We must commend manager Ben & his immaculate team at the FS Spa. Congratulations for a successful opening. We were the very first clients on 31 May at 10am appointment, greeted warmly by Ben as the elevator doors opened. Our masseuses were warm, engaging and professional, with excellent firm hands for our Oil remedial massage. In addition, the Spa shop has beautiful products for purchase. The concierge service via WhatsApp is convenient, efficient and just what modern travelers find useful. Day to day housekeeping requests, in room dining order, restaurant bookings etc. Nothing is too much to ask for the excellent FS team who is service-oriented and well-trained. We had a river-view room. It definitely adds to our experience in Bangkok, especially adding to our long awaited post-pandemic travel excitement. The view over Chao Phrya river & BKK city, day and night, is beautiful. We enjoyed the main pool at different times of the day, never crowded. Attentive poolside service upon arrival, towels freshly prepared over sunbeds, iced water for all, magazines & sunscreen at hand, what more could one ask for. The water is clean, the pool layout is great, the change rooms one level down is immaculate and enjoyable. Wi-Fi is available in all parts of the hotel. Lastly, the food and ambience. The hotel has a luxurious comfortable feel. The lobby is grand and impressive. Breakfast at Riva has eggs made-to-order, freshly cut tropical fruits, flakey pastries. Daily Thai iced teas for everyone!

I felt very satisfied a few days ago, and I was very satisfied with the sanitation, TV, hot water and so on, but I had to check out the next day and renew the fee the night before, I said there was no room. Yes, disrupted the travel plan for the next day, very dissatisfied and very speechless

The service during our stay was not as expected and not worth its high cost. We left a note which asking for another body lotion due to dry weather, nothing supplement the next day. When check out, reception desk even showed an incorrect room bill. How could this happen to a high quality service hotel！ BTW, meals and service in each restaurant are really perfect!