Banyan Tree Bintan Map, Address, Transportation & Nearest Stations and Airport

Everything was great but please learn to delivery ”no” message to your customer instead of stalling tactic. We requested for early checkin as the ferry disembarked at close to 12pm. The concierge told us it was subjected to availability. They will try to clean up room quickly. We waited close to 3hrs, 15mins before official check in time to get the room. But we noticed neighboring units were empty.. and due to low occupancy, the breakfast was ala-carte instead of buffet.

Our stay was just perfect. It is a beautiful Balinese traditional set-up villa, every staff was friendly and so kind and it really touched my heart. It's a bit old property but perfectly maintained, I didn't feel it's old at all and I was rather impressed how well they kept this beautiful villa. You can also notice a great attention to detials, the person (people) came up with this design and architect must be genius! I was worried after seeing the review on bugs, yes there are bugs, but it's perfectly natural cause the villa is in the middle of the nature! That's the charm of this resort. I would be concerned if they use too much chemicals to kill the bugs. I hate bugs but there was nothing harmful - like a roach I always see in HK.. so I was totally ok! There are cute lizards roaming around too, I really loved watching them. I really enjoyed staying in Banyan Tree but most of all it was people who made my stay memorable - everyone smiles and greeted so nicely which really made my trip. They were very attentive and accommodating too. I wish I could go back one day!

Biru is the villa area of Nawan Garden. The environment is very good. The waiter sent us to the door of the room with great enthusiasm. The single bed in the bedroom is a bit small and can only sleep one adult. If there are many people, you can put the two single beds together. The bathroom is a bit simplistic, if you need a comb toothbrush you can call. The overall feeling in Bintan is that people are very good. Even if the communication is not too smooth, they will not bother to explain. My request is to know one or two keywords. The only regret is that I saw a mini zoo in Nawan, I wanted to take the children to the waiter and told me that I was gone.

The villa (especially the bathroom!!) was clean and above our expectation! Everything was working fine, and we were very well covered throughout the trip! We communicated with the very friendly and helpful staff through their WhatsApp to request for buggy ride, extra towel, housekeeping, whatever you want, and they responded very fast. Legenda Cafe provided breakfast, lunch, and dinner. We had our breakfast there, and for weekdays breakfast, they do semi buffet where there is a small spread of food, and you can also order dishes from the menu. On weekends, they do full buffet breakfast. Food is good, mostly local food which is awesome. We did not see any minimarts within the resort, but the resort does provide transport to travel around Bintan. For instance, RP100k for two-way transport to Lagoi Bay. Private beach is only a few steps away from the cafe, and also walkable from our villa. Sand is super clean and very well maintained! Just note that since we are in nature, there are bound to be bugs / insects, so bring mosquito patches / sprays. We will definitely come back here again next time with family!!

We had a fantastic stay at Hotel Indigo Bintan Lagoi Beach! From the moment we were picked up by the complimentary transport from the ferry terminal to the resort to the check in process, the staff was friendly and all smiles and all went smoothly. We love the mix of industrial and wooden aesthetics in the room. The food was delicious and we enjoyed relaxing at the 2 pools in the resort as well that overlooked the beach. Overall, we had a great rest at this wonderful resort and we look forward to coming back again!

Came here with my mother and we both loved it, the service was impeccable from the very start to the end. Everything was smooth, when they picked us up from the ferry terminal we were greeted with cookies and a cold towel. Upon reaching, everyone was so helpful and it was convenient to get around as we just had to call or drop a text and a buggy would be sent to pick you up and bring you wherever u want. With every room, you get two very nice bicycles for you to go around and explore. They plan lots of activities so you definitely won't be bored, some of the complimentary ones include free yoga, kayaking, stand up paddling, etc. The paid ones were also very worth it, the spa massage was just lovely. They even hang a hammock in your room upon request and it was my favourite place to relax. The room itself was very clean and spacious. What surprised was me that every night they would place complimentary traditional snacks and a little bed time story of a traditional tale in your room (We got kueh lapis and Kue Bingka Ubi), we did not know about this so we were super happy, felt like every detail was well thought of. Additionally, I was celebrating my mother's birthday and they surprised us with a cake and lovely set up on the bed. There were quite a bit of insects but can't be helped if you want to enjoy the beauty of nature. They do take utmost care against this with each room including a tray of insect repellant, coil that is free to use and we also learnt that everyday they fumigate the place and spray it down twice to reduce insects. The complimentary breakfast had such a good spread too and their on site pool bar and restaurants were all delicious. I usually do not write reviews but this was such a beautiful experience, I had to write this. I would love to give my thanks to all the lovely staff for such a good experience. We will definitely be back!

The room was good. We stayed in a beachfront cottage. We could hear the sound of the sea outside when we went to sleep at night, but it was not very loud. The soundproofing was good. The food was also good, but the price was a little expensive. It rained for a few days when we were there, so we couldn't experience many activities. Overall, it was okay for a vacation. Free shuttle service: There will be someone waiting at the pier to arrange a shuttle to the hotel. We will also arrange a shuttle wherever we go. The service is very good. If you don’t know what to eat, you can ask the hotel staff and they will give you recommendations.

Overall experience was great. However was a little disappointed on the day of check-in, as I’ve specified that I required a connecting room (travelling with young kids + helper). I’ve previously enquired if I should book 1x twin and 1x king or the booking type doesn’t matter as long as I indicated. I was told the latter so I book 2x king instead and indicated my preference of connecting room. Well… i was told connecting room is subjected to availability. What upset me was, I think the hotel doesn’t try to accommodate and pre-arranged. Furthermore I was informed “I booked 2x king instead of 1x Twin and 1x King”. It was a mad logistic headache for me and my family as it’s difficult to settle down with 3 young kids (1 is infant) + helper sleeping arrangement. Hope the management can really consider customer preference and accommodate.

We had an amazing anniversary stay at Natra Bintan. The team surprised us with an upgrade to a lagoon-view tent, complete with a beautiful room setup and cake to celebrate our special day. The glamping tent was spacious, comfortable, and offered stunning views. We truly enjoyed a relaxing massage, delicious meals at The Patio, and quality time at the Crystal Lagoon. The staff’s thoughtful touches and warm hospitality made the whole experience unforgettable. Highly recommended for a romantic and peaceful getaway near Singapore. Rating: ⭐⭐⭐⭐⭐ (5/5)

Of all the hotels I have stayed in throughout Asia (and there have been many as I love to travel) Four Points Sheraton Bintan staff were by far the friendliest and most helpful staff I have ever encountered. From concierge, to reception check in, through to room attendants, pool staff, restaurant and cafe staff, everyone met me with a smile and a warm greeting. I stayed 7 nights and there was not one exception the whole stay that didn't ensure i felt welcomed and appreciated. The room, restaurants, open areas and grounds were exceptionally clean and well maintained. The buffet breakfast and lunch a wonderful blend of Indonesian, Korean, Japanese and western foods. All very fresh and beautifully prepared. I can't recommend a stay at this hotel enough.