8.8/10Very Good95 Reviews
Sitges|1.01km from city center
The location is perfect, close to the beach! On the third line from the sea! The room was adequate! It's beautiful!!!
The service in the restaurant has several points to consider for those booking full board:
1) Super strict with schedules! We experienced the time change from Saturday to Sunday, and many missed breakfast (which they had paid for) by just 5-10 minutes. Honestly, there are conditions and then there are conditions – people are on vacation and looking at the clock isn't their intention! If a guest who has been staying for a few days (as happened to a couple) is told they can't enter because they arrived -10 minutes after the scheduled time (this coincided with the time change from 2 AM to 3 AM), I believe customer service and CX play a crucial, very important role here. For example: Check the customer's details at reception and let them in, as they've paid for the meal plan, and also consider that the time change could have affected anyone! It's a shame to see a couple miss breakfast just to adhere to a schedule and not consider the situation (I work in the industry and it upsets me when these things happen while others of us strive to improve the customer experience for special cases like these).
2) It's never mentioned when you make the reservation that drinks are not included with lunch or dinner! And even less so that it's an à la carte menu! As a consumer right, this should be indicated so that one can choose what they deem appropriate! Had I known, I would have only chosen breakfast. Breakfast was a buffet, and I could choose what I wanted to eat!
3) For lunch, I ordered salmon that smelled and tasted bad! As soon as I ate it, I had to ”spit it out” to avoid discomfort. I informed the waiter, and as if he took it for granted, he asked me what I wanted to choose from the menu! No apologies, no 'that's strange,' no offer to make another salmon... which is what I wanted to eat!
4) The service in the restaurant, especially at lunch, was very basic or almost non-existent! You had to search for the waiter, and then when you asked for some bread, they would give you a dirty look! And to pay, which by the way I totally disagree with the extra charge because it's not mentioned anywhere, not even by a waiter! I had to go out to look for them; I could have easily left without paying, although that's not how I travel!
Summary: It's a shame that a beautiful location and the desire to unwind in a hotel are marred by situations like those mentioned, which are exclusively due to customer service and kitchen staff (eating bad salmon puts your health at risk, and they don't even bother to show a gesture of humanity with normal attention – not excellent because the issue warranted it, but normal customer service).
What a shame!
Regards