4.5/5Excellent636 Reviews
Banqiao Train Station New Taipei City|0.29km from city center
The location was excellent and plenty of food and malls nearby within walking distance. Hotel looks very new and modern so in this area, the hotel was excellent.
However, a few issues cropped up.
1. I had arrival earlier in the morning (7am+) due to an early flight. I am a frequent traveller for the last 20 years and have never encounter a hotel that doesn't allow me to check-in 1st. I can understand I was early and thus would not be able to be given a room card so early. But I was told specifically by the concierge that I cannot go to the front desk and do the check-in procedure 1st. As in the morning, they only allowed for check out procedure. This really blew my mind. Why would a hotel expect everyone to only check in at 2.30pm if it could reduce the check in crowd? I was happy to understand that I could only get my room after 2.30pm. But not allowing me to do check in procedure 1st is just weird.
2. The room given to me was a smaller room than all other rooms on the floor of 19. First room on the right from the lifts. Not like the one I had booked with the pictures. There was no power socket anywhere near the bed. Neither left or right of the bed. First time ever! Charging my phone meant running my own power extension to outside the toilet door. Very unfriendly for business travelers as there was no proper desk with power socket. Power socket was also not universal, so do bring your converters.
I come to Taiwan very often but was quite disappointed with the above.
Other than the above, my stay was great.
