On Saturday, October 25th, my aunty made three room reservations via Qunar.com for a group of four adults. However, on the morning of our stay, she realized that she had mistakenly booked my room for a later date instead of the same night as the others. According to the booking policy, the reservation was non-refundable.
When we arrived at the hotel and explained the situation to Matayus, he was incredibly kind and professional. He comforted us, communicated with Qunar, and successfully arranged for the cancellation fee to be refunded. His passion, empathy, and smooth communication skills truly stood out.
The hotel is fortunate to have such a dedicated staff member, which also reflects the high standards the hotel sets for its team. I would strongly recommend this hotel—not only for its convenient location (just 20 minutes from the airport), but also for its excellent facilities. There’s a lovely Italian restaurant just a 2-minute walk away, and a cozy coffee booth within 5 minutes. The hotel also has a bar, which we unfortunately didn’t have time to enjoy during our one-night stay.
Thanks to Matayus, our day was made, and we completed our Perth trip with joy and gratitude.
- 118587****
Room size was big. Most amenities are provided in the room. cleaning is done every other day. Cleanliness however can be improved as we found multiple cockroaches in our room and the carpets under the bed are not cleaned. Value for money.
- Guest User