Amazing experience from A to Z Arrived at Hotel with fantastic parking spaces and ability to charge the car. Receptionist upon check-in have been super accommodating and professional, she was helpful, smiley and very complimenting thank you Pauline!!! Room was immaculate, contained very sustainable material with amazing and spacious layout and fantastic view. Huge thanks to all housekeeping staff without exception. They prepared baby cot to our daughter with bathrobe, slippers and shampoo, conditional and lotion with some wonderful toys as well!! During the stay, they did a wonderful job day in day out with refreshing and preparing a very welcome room. Huge thanks to the F&B team at both bar and room service. They placed amazing fruits basket upon arrived with a lovely letter. Bar staff, they were smiley, professional and very accommodating, playing with our daughter and asking always if we needed help etc and making the best food and drinks with special shout-out to Eike for being amazing dusting our visits! Breakfast staff were very nice despite how busy the area is during that weekend and they have ensured to seat it somewhere quiet and prepare baby seat for our daughter, they were attentive with coffee, eggs and everything else, thank you for your hard work! Lobby, wonderful and luxury layout with amazing atmosphere, concierge / bellman Bashir or Rachid ( please excuse my spelling) was a very wonderful guy, he was chatty and funny even our daughter was running toward him, you are so kind! Lastly, we had to checkout after amazing stay to be helped by one in a million receptionist her name is Paula if am not mistaken on 28th May around 13:00! Location is fantastic, hotel is wonderful and everything else is spot on. Suitable for families, corporates and leisure!! Thank you to all the staff!!!!
- Guest User
Unfortunately, Hyatt Regency Düsseldorf was the poorest quality stay in the 5* hotels so far. Pros: the location is great, and the room view was beautiful. The separation of the toilet and bathroom was very handy, and appreciated. Cons: Sadly, and most importantly, the room was not the cleanest (see pictures attached). The mirror was filthy with countless spots on it, so was the bathroom door. The drain was molded. Dust on amenities such as lamps was easily spotted. The air condition is outdated and loud. Basic setups do not seem to render much of a difference. The deposit idea (50€ per person/night) transferred me to the high school, where naughty kids potentially may try to avoid paying for consumption. Similarly, the idea of locked mini bar (wasn't unlocked automatically, despite paid deposit made me confused and was unlocked only upon calling the reception). I haven't faced such policy ever before. The overall vibe of the room clearly showed that the glory of the hotel was dated for long time ago. The setup was rather disappointing, starting from a *****y carpet characteristic for 3* places, ending on worn out furniture (stained table etc, see example in the attachments). Instead of luxury treat, it transferred me to 10 years ago. Doesn't correspond anyhow to the luxury lobby or other general spaces, which look very stylish. I was looking forward to my stay at Hyatt Regency Dusseldorf and I'm sad and disappointed that it turned out this way. I wish I could write something more positive, but when compared to my stays in 4 and 5* hotels, it scored rather poor. Especially given the price. Also, the generic response to this review on google made me feel that Hyatt does not really care about their guests nor the reviews. As much as I want to believe that it was a one time misunderstanding, it definitely does not give a feeling of being 'considered' given no personal response.
- Guest User
