Nice big room with comfy bed and pillows. Big bathroom as well. They could change the towells every day, which they don't. Warm hanger for towells is very small so we couldn't dry them from one day to another. They also don't provide you with extra towells for pools/saunas. Food in general is well prepared and tasty. I missed a bit more of diversity but most of the things I tried were good. Breakfast was pretty much standard selfservice. Per request they also provided gluten-free bread. Location is a few minutes walk up the hill from the beach, but since you can use other Lifeclass hotels which are all connected via hallways and elevators you can simply use that instead of walking up the hill. Pools are all with warm sea water. Surface/tiles by the pool were often very wet and slippery, so be careful about that. I tried to go the sauna but it was closed, without any signs or anything. Girls in the animation team were excellent. Kids really enjoy it there and they make them feel welcome. They are chatty and very friendly. We loved it. Biggest downside was PARKING, which is the only reason I gave Neptun 4 stars. They offer no free parking, eventhough they do have parking space across the road for hotel guests where ramp opens with a coded armband. They charge you 5€/day. This was a huge letdown, considering its a 4star hotel. On top of everything, the parking space was fully packed the first day so I was driving around the Portoroz and couldn't find any free parking space. Then I went back to reception desk and complained. Then they let me into the private parkng lot which is reserved for management board. Still they charged me 5€.
- Guest User
Two nights with one child costed about 400€ at the end. The extras were pretty much necessary, such as a bed for the child. The sea view was a mistake. The inconveniences started with checking in, because the hotel has less than optimal parking options. It is more like a joke in comparison with hotels at a similar price point. If you are alone, you will need to pay expensive parking somewhere else until they check you in. When we checked in I got a bracelet for the parking spaces where most of the LifeClass fences didn’t open. The one that did was about 130% full. I was driving around for about three quarters of an hour being more and more angry and wanted to go to complain and just leave the car in front of the hotel, where an employee gave me access to one of the parking places in front of the hotel. I was almost ready to forgive them for the experience at the start of the weekend until the checkout, where they billed us for the parking spot without previous notice. A stay with a start like this is difficult to result in a good mindset, so take the further descriptions with a grain of salt. The rooms were clean, I hope they pay their staff good, because everything else was Yugoslavia stile. And not the good Yugoslavia style. The breakfast staff was more than OK, the food was average. The pools are OK, again the only thing that was better than OK was the staff. I advise you not to get the room with the sea view, because there is some kind of a loud ventilator device that never stops. I don’t think it is the climate control, because I would guess, that the room would be freezing cold if the climate control was on, but it wasn’t and it was October. So the experience is meh at best. Perhaps the location is worth enough to some people.
- Guest User
