We were here before, then the hotel was quite dated, now we had a renovated room that was fine, beds were good, the sanitary was good, as well as breakfast. However, some (building) comments: Firstly, the hang of the toilet roll. If you sit on the toilet, you can because it is almost undecent to you. The round table is very fun, but is not very functional because there is no place to set the laptop on. And ... to connect it, you need to pull the plug out of the squeeter lamb. I would like to mention these things because they can be taken into account in the rooms that need to be renovated, where there is a lot of pressure, because we had to move between the building workers and from our room. And why still firm floor covering (now clean, soon dirty again).
- Guest User
When we arrived we were directed to a room that was 16 degrees. We put the heating on and left. What we didn't know was that when you leave, the heating turns off (radiators. For aircon I could understand but not wall radiators.) We told reception and changed rooms to a marginally better one, although this one did not get above around 20 degrees. What we also didn't know is that you proactively have to press a certain button on the aircon for it NOT to pump out cold air when you are in-situ. We called reception and asked why our aircon was pumping out cold air and she said in an accusatory tone: 'You must have pressed the wrong button” (note to staff - never blame the customer. Customer is paying you!) She sent up an engineer but he was already angry from the start (again, customer is paying you!) An argument ensued between my partner and the engineer and at one point I thought it might turn into a physical fight.) He said that this obscure piece of knowledge about pressing a button to avoid cold air was in the room description and proceeded to direct us to a distant page in the room manual. It was an unpleasant interaction and the engineer was hostile, blaming us and not apologising. Again, Fletcher chain, what ARE you teaching your staff with regards to customer service?! It was very unsatisfactory and we were cold the whole time. Breakfast was a bit of a fiasco. Zero social distancing, no Covid measures, no sanitisation etc. You have to do everything yourself, get drinks. Everything. All the wellness facilities were closed when we were there. Location is in the middle of nowhere. Carpets vile and covered in stains. Rooms in desperate need of renovation. Felt really icky in there. Avoid the Fletcher brand - they have no sense of customer service. Customer is not only not king, but is an annoyance.
- Guest User
