Arrived at the apartment for a birthday weekend stay. From the offset there were issues. We booked a 10 person apartment for extra space and arrived into the wrong apartment which only slept 8. Fortunately, 2 of our group had dropped out so there was enough space for us to sleep, but regardless of this, it wasn’t what we had booked and were told there was nothing that could be done. We then began to notice the dirt. The floors were filthy, sticky and most definitely had not been cleaned. The towels were stained with lipstick marks and were wet. The bedding was dirty and the mattresses had marks and stains all over them. We contacted the host and they brought a mattress topper and fresh towels to get us by. The next morning we woke up to a leak in one of the bedrooms and damp all up the wall in the living area. The leak was coming from directly above the bed which then made the bed sopping wet. We called the host and the woman we spoke to was incredibly unhelpful but told us a maintenance guy would be coming out to sort the leak, which is clearly a health hazard. We also explained that the towels given were now being used to soak up the leak so requested more. We told the host we didn’t feel comfortable with the cleaning staff going into the apartment whilst we were out and asked if we could be let know when they are due to arrive so we could make sure we were present. 1 hour later we received a message to let us know cleaning service had been into the apartment and given fresh towels and ‘sorted’ the leak. This was unacceptable as we had previously stated we didn’t want the cleaners in whilst we were out which they completely disregarded. When we got back to the apartment the leak which was ‘sorted out’ was a mop bucket put directly in the middle of the room and the bed shifted about. No extra cleaning had been done at all. We asked to speak to a manager which we were told wasn’t available and would be available on Sunday. We decided to take this dispute through Airbnb instead of directly through the host as they were not helpful at all. We received a call from the manager 30 minutes after the dispute was put through Airbnb to which he told us he would give a discount on the next day and a round of drinks and some sort of monetary compensation. The next day when we went to check out at the hotel which they also occupy, we walked into reception to have an awful women stood at the desk on the phone discussing and bad mouthing our group. We stood and listened (because of course they didn’t know who we were) until she was finished. We then made it clear who we was to her and explained how unprofessional it is to be having conversations like that at a front desk and in front of a whole group of guests. They gave us a £100 refund (12.50 per guest) which is completely unsatisfactory and we left. We then contacted Airbnb again to which they have sorted more of the issue and have awarded a further refund for the booking. Please please please do
- Guest User
Amazing apartments very clean next door to the cavern club loud music can be heard on the the night Greggs round the corner Tesco Express and Yannis chip shop best in Liverpool all within 5 min walk from the apartments 10min from the docklands and the liver building cheapest overnight parking is Victoria street parking 8 min walk beer £4 pint
- Guest User
