Murmansk Map,Adress, Transportation & Nearest Station/ Airport

It's clearly a long-established hotel, renovated and fully equipped. Located in the city center, it's easy to find. All the necessary amenities are there, even two ATMs. Even the single rooms are spacious, with great heating and views. I didn't understand why it had such low ratings before, but after staying there, I understand. First, even at reception, very few staff speak English. The female staff member mentioned in the comments was a rare exception—she spoke English and was kind and proactive. Almost everyone else was indifferent. This hotel has the attitude of a state-owned enterprise from the last century—indifferent and unresponsive. I saw a family of tourists from other countries greet the staff in the hallway, but they ignored them as they walked by (this is the first time I've seen such poor service; it's practically rude). Logically, hotel staff should be welcoming and at least say hi to guests, but none of that happened during my stay. Even hotel staff in Moscow, if they don't speak, at least smile. Once, I helped a female staff member press the elevator button, and she didn't even say thank you, acting as if it was her duty. Perhaps this job has nothing to do with KPIs; it's a take-it-or-leave-it situation. What's even more ridiculous is that they have a display of photos of outstanding employees on the first floor, and all the staff in the photos are smiling (how ironic). Whether this involves racial discrimination is hard to confirm, as I've also seen them ignore other English-speaking tourists. The only time they seem enthusiastic is when tourists meet each other. As some people downstairs have mentioned, water and toiletries are only provided on the first day of check-in. Regardless of the length of stay, there are no further updates (based on my experience). From what I've observed, the hotel primarily caters to local tour groups, senior citizen groups, and some independent travelers from Southeast Asia. If you have a choice, choose the one with the higher rating. If you're in a rush, the facilities are still quite good, but please significantly lower your expectations for the hotel's service; treat it as a self-service experience.

The area right outside the hotel is currently under renovation, so to get to the McDonald's across the street or the plaza in front of Meridian, you have to walk all the way around. They gave me a free room upgrade, which was quite spacious. The TV swivels, so you can watch it from either the sofa or the bed. The bathroom and shower are L-shaped. I didn't get a chance to use the other facilities. I asked the staff to help me connect to the Wi-Fi during check-in.

The hotel was cozy and clean. The small lobby had complimentary Americano coffee, a microwave, and a small fish tank. Across the street was a very convenient supermarket where I could buy Arctic shrimp. I even bought some Russian cat treats for my cat, Mimi. It was a one-stop shop for milk, yogurt, juice, and bread. The microwave in the lobby was convenient for heating things up. I was incredibly lucky during my National Day holiday trip. On my first night in Murmansk, an Arctic Circle city, I spotted the aurora borealis at a lake at 9 pm! I was so excited! Before checking out, I wanted to buy some minerals. I saw a fridge magnet I liked in the front desk window, and just as I was about to pay, the receptionist said it was a gift for me! I was so happy!

這家酒店，一入住就開了居住證明，這點很好。 就是一進房間就有一股很重的 應該是消毒水味。 酒店是沒有電梯的。 此行最貴的一家酒店，要不是azimut沒房了，也不會住這家，一千多一晚。過年期間都是中國人，可能摩爾的接待能力也有限。 這家酒店還可以煮點小食，我帶了2塊火鍋底料，非常愜意。 酒店的窗户可以打開，面相馬路的這一側，風景也挺美的 酒店樓下有門禁，刷卡才能進入的，否則要摁門鈴，還是挺安全的。這次是我一個女生solotrip ，適合選擇。就是有點太貴了

The hotel is hygienic overall and staff are quite friendly and helpful to tourists. Room is huge with well-maintained facilities, including heater and mutil-functional shower. Need to give appreciation to the hotel manager and staff as she’s articulative in English and Russian, who offered help to us to communicate for a lost item of us in a Yandex taxi. Highly recommended if going to skii / enjoy view of snowfall with families.

Zenhotels has a lot of praise But because there is no evaluation above Trip.com , it was quite awkward. First of all, this location is very good, 8 minutes drive from McDonald's, in the city center Then the room is large and very clean And it's only 400 yuan But the person who stays remember to contact the boss with whatsapp to get the check-in password

More convenient and convenient environment OK recommended I want to earn points to write reviews and send me more points service can