Murmansk Map,Adress, Transportation & Nearest Station/ Airport

It's clearly a long-established hotel, renovated and fully equipped. Located in the city center, it's easy to find. All the necessary amenities are there, even two ATMs. Even the single rooms are spacious, with great heating and views. I didn't understand why it had such low ratings before, but after staying there, I understand. First, even at reception, very few staff speak English. The female staff member mentioned in the comments was a rare exception—she spoke English and was kind and proactive. Almost everyone else was indifferent. This hotel has the attitude of a state-owned enterprise from the last century—indifferent and unresponsive. I saw a family of tourists from other countries greet the staff in the hallway, but they ignored them as they walked by (this is the first time I've seen such poor service; it's practically rude). Logically, hotel staff should be welcoming and at least say hi to guests, but none of that happened during my stay. Even hotel staff in Moscow, if they don't speak, at least smile. Once, I helped a female staff member press the elevator button, and she didn't even say thank you, acting as if it was her duty. Perhaps this job has nothing to do with KPIs; it's a take-it-or-leave-it situation. What's even more ridiculous is that they have a display of photos of outstanding employees on the first floor, and all the staff in the photos are smiling (how ironic). Whether this involves racial discrimination is hard to confirm, as I've also seen them ignore other English-speaking tourists. The only time they seem enthusiastic is when tourists meet each other. As some people downstairs have mentioned, water and toiletries are only provided on the first day of check-in. Regardless of the length of stay, there are no further updates (based on my experience). From what I've observed, the hotel primarily caters to local tour groups, senior citizen groups, and some independent travelers from Southeast Asia. If you have a choice, choose the one with the higher rating. If you're in a rush, the facilities are still quite good, but please significantly lower your expectations for the hotel's service; treat it as a self-service experience.

One of the top hotels in Murmansk, and probably the tallest building in the area, it is considered a landmark. There are abundant commercial and supporting facilities in the surrounding area. The room is simple and clean, with sufficient heating and hot water available 24 hours a day, and the windows can be opened inwards and upwards for ventilation. The hotel is on the top floors of the building, with a great view overlooking the entire city. What I am not satisfied with is that the room has a strong odor. I asked the front desk to change the room, but the smell is still there. It should be the smell of the decoration materials that cannot be dissipated. Bad review.

Overall, everything was fine. The room was comfortable and fairly clean (minor issues like dust, a film on the bathroom sink, and some worn-out plumbing). The bed linens were very clean and fresh, and they provided an extra blanket upon request. The bath towels and sashes on the robes were worn, but very clean. The in-room safe didn't work, but I didn't have time to investigate, though it might be important to someone. There's only one table in the room, so there's no room for two to sit and relax. There's a great souvenir corner by the reception with reasonable prices. Breakfast was okay, but the selection was limited. There was no porridge made with water. The staff was very friendly and helpful. The location is excellent, centrally located, close to everything, and the price was better than the Azimut or Meridian. Thank you for a pleasant stay from January 7-11, 2024.

這家酒店，一入住就開了居住證明，這點很好。 就是一進房間就有一股很重的 應該是消毒水味。 酒店是沒有電梯的。 此行最貴的一家酒店，要不是azimut沒房了，也不會住這家，一千多一晚。過年期間都是中國人，可能摩爾的接待能力也有限。 這家酒店還可以煮點小食，我帶了2塊火鍋底料，非常愜意。 酒店的窗户可以打開，面相馬路的這一側，風景也挺美的 酒店樓下有門禁，刷卡才能進入的，否則要摁門鈴，還是挺安全的。這次是我一個女生solotrip ，適合選擇。就是有點太貴了

It is quite satisfactory. It will be inconvenient to take a bath because it is separated outside, but the overall is OK, the price is not very high.

Very good, very good Service in place, facilities, environment, good, good, good, good, good, good, good, good, good, good, good, Service in place, facilities, environment, good, good, good, good, good, good, good, good, good, good, good, Service in place, facilities, environment, good, good, good, good, good, good, good, good, good, good, good, Service in place, facilities and environment are good, good

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