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The room was renovated 10 years ago and it's time to update the facilities. However, the hotel front desk still attaches great importance to the guests' check-in experience. When I checked in, the room next door was still making loud noises at 12 o'clock one night, so I called the front desk directly to complain. Within half an hour, The room next door was silent. Later, the front desk took the initiative to ask if this matter had affected the check-in experience. They could only say that it was not true. It was just that their front desk had zero tolerance for excessive things and took the initiative to stop practical actions to solve the problem.

During my recent 5-day, 4-night stay at the Ritz-Carlton Vienna, I was consistently delighted by the hotel's embodiment of classic elegance. From the moment I stepped into the grand lobby, I was surrounded by refined opulence. The room was impeccably appointed, with plush furnishings and a marble bathroom that exuded luxury. Yet, the true highlight was the exceptional service. Every staff member, from the concierge to the restaurant servers, went above and beyond to anticipate my needs. This attentiveness made my stay truly memorable and solidified the Ritz-Carlton's reputation as a leader in hospitality.

It was the most wonderful hotel. I was always overwhelmed by the heartfelt hospitality. I would definitely like to stay here again. The Sachertorte at Cafe Sacher was also excellent.

The location is very good, in the heart of the city. The lobby is on the first floor, the entrance is on the 0th floor, and there are two doors, front and back, and there are commercial and historic sites outside. The room meets the standards of this level of hotel.

Very good hotel, very clean, reflecting European etiquette. The key is very close to the attractions, just near the Golden Hall.

Super good, although the price is expensive, but it is worth the experience. The small suite I booked, the front desk said that you should wait a while, and there will be a suite with a balcony (although I later found that this balcony is nothing special). My husband waited until 5 o'clock to check in. Halfway in the lounge, he ordered a beer, and later said it was free. Asked my husband if he wanted other wine or snacks, all free, saying that we made you wait. It was said that an extra bed would cost about 1,000 yuan, but the hotel did not charge extra. In the end, they gave my child a lion in the hotel, which made me feel very happy. Because I was the last one to stay, I rushed back and kept thinking that I must give a good review, but I kept forgetting it and dragged it for more than a month.

The service is super good, our room minibar is free, coffee free drinking water can also let aunt take a few bottles. If you have any questions, you can find the front desk. When you come back, you can also book a taxi for us. The speed is very fast and the breakfast is rich. The location is not very central, slightly northerly, going to the inner city for one or two kilometers, there are too few people nearby, and the street is empty.

My husband and I chose this hotel for our one-year anniversary honeymoon. It would have been nice if the room had a garden view. I sent a message saying that we hope the room will be decorated for our honeymoon, but it wasn't. I was a little disappointed. Other things were good, and the breakfast was delicious.

5star for the staff for the luggage!!!!!! But not for the people in the front desk. Because it delay and even didn’t finish the check in (black hair girl) and past to the other person 😅 酒店整體挺好的特別是拿行李的那些人!!!!!!真的超好!就是前台入住遲了半小時 還說房間整理好了會通知我結果沒有通知我就換班了 除了黑色頭髮馬尾的女孩其他人都很好 順帶一提第一次見一個酒店拿餐具到房間需要收取5€🥹