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Service was good. Staff at reception were nice and helpful. But that is it. Dirty and rusty furniture at breakfast room. Got Goose bumps while sitting there, Indian railway canteen has better. When flushed toilet water was black and full of garbage… not up to Westin brand standards. Sorry but Not again.

I really enjoyed this hotel. It is very much worth the money. The staff were very professional, friendly, and helpful. The breakfast was very good and the restaurant staff are also very attentive and friendly. The room was clean, had a good view, and is in a nice location. I have no complaints. I would definitely stay there again.

Exceptional hotel One if the best experience stay Only 2 points to comment I am on 28 Fl. and the corridor is very smelly The shower in room, water level is not strong and the temp is go up and down - not stable Services in every touch points are exceptional !!!

The yoga courses and Zimbabwe courses are not there but they will pretend that they are there. I asked 4 times to get the schedules through email but that email never came . Be careful cause the security at swimming pool is just like a decoration cause everyone can enter without having the room card to the swimming pool area by just jumping in while some clients are entering. And maybe there is a collaboration with the staff because actually in such beggars clothes how can they pass unobservant even the main door of the reception of the hotel! They have strict policies about cancellation which normally all the other marriotts of the world have..specially with clients who have diamond and travel genius highest level as vip clients .they dont consider that they stayed the entire week 7 days and it can happen that the last day some unpredictable work thing can happen. The 24 /7 service is just a fake thing cause if you call at a normal 10 pm the person's who ll pick up the phone after a LONG wait they still make you wait for the next morning for the concerned person to come and ask. They say ”we ll call you back but that call never comes” .

Wonderful experience. Excellent staff & service. Very nice room with great view of the Sealink Bridge and Mahim Bay.  Very good location - Hill Road shopping area, Elco, the pain poor’s place only ten minutes taxi ride away.  Minor shortcomings: there was too much furniture in the guest room the furniture was poorly laid out, the bath room sink faucet was loose, the quality of some breakfast food items could be better.

Westin Mumbai is an excellent place to stay, do shopping and move around. Everything is neat and clean. They provide all help and guidance. Food court has excellent choice and variety of food. No issues.

The room is spacious and clean. The breakfast food has a wide variety of choices and is of good quality. The front desk and door*** staff are very friendly and provide first-class service. The hotel environment is beautiful and comfortable. I will stay here again.

I had a truly enjoyable and wonderful stay at the hotel. The location is unbeatable, making it easy to get around and explore. From the moment I arrived, the staff made me feel welcomed and well taken care of. The room was spotless, beautifully decorated, and incredibly comfortable — everything I needed for a relaxing and satisfying stay. The breakfast was excellent — fresh, delicious, and with a great variety to choose from. The service throughout my stay was outstanding; the staff was warm, professional, and always ready to help. Great food, exceptional service, and the perfect location made this a memorable stay. I’ll definitely return and highly recommend it to others!

The hotel is situated right beside the airport which was very convenient for us as we had early flight to catch. The hotel room was spacious and very clean. The staff were nice and were extremely helpful. They were even able to provide birthday amenities for my partner’s birthday. I highly recommend this hotel.