If it weren't for the general manager Temborarli and Julia, I would have given it all 1's, but in the last 3 hours of my birthday, they managed to save the situation. I flew to Brazil alone to celebrate my 40th birthday and chose one of the most expensive hotels - JW Marriot, thinking that it was a cool hotel. But no. I didn't get any service or amenities, having paid a lot of money. I arrived at 10 pm (that is, the whole day was already lost, I did not live in the room) I had to live the night and 1 next day. My birthday! I go to the reception, tell them that I came to you to celebrate my birthday, I am a member of the Marriott program and have already spent more than $5,000 on your hotels in the first month of the year (I show the receptionist and explain that my birthday is coming up in 2 hours, my birthday is coming up), but (!) they put me in a room on the third floor, where you can’t open the curtains (!), because people are constantly walking past to use the elevator!! Even in the middle of the night! They are rumbling and making noise. Upset, I return to the reception and ask them to help me somehow with this situation. At the same time, I see that the room is dirty! Even the sheets are dirty!! An unpleasant man says, ”You have this room category, King room. I can't do anything. Well, I can find a higher floor.” (Was it too much to give it to him right away? A higher floor and a room not on the passage, where you can't even open the curtains, why should I run and ask!!!??? I already asked once: pay attention, it's my birthday. A birthday on which they give gifts and make surprises, congratulate!!!
But apparently he is a completely incomprehensible person. (To whom I wish that no one congratulates him on his birthday this year). Then he offers me ”if you want, you can PAY EXTRA and move to another room with a different view” !!!!! I say: I DON'T WANT TO and leave. (I also wish this man a trip to another continent, the earth's hemisphere, alone, where he pays for everything, for everything himself!)
My birthday is in the morning, I sleep terribly, there is no soundproofing, noises begin from 6 am ... and until the evening, until 7 pm I don't get a piece of cake, a card, nothing. (Although then I moved to the Fairmont hotel, where the waiters sang a Happy Birthday song to the birthday boy so heartily at breakfast!!! So never choose Marriott for your birthday!!! They will treat you very badly!!)
I always travel for my birthday, I have already celebrated it more than 20 times in different parts of the world and in different hotels, and for the first time I encountered that I need to beg for something and remind you that it is your birthday!!!
At the very end of the birthday, at 7 pm, I go to the reception and ask to call the general manager to say everything that I think about JW Marriott. Well, here Timberly moves me for 1 night to a room on a high floor with a sea view. For which I am very grateful to her. And for which I give high points in the review. And that guy who regretted upgrading so that the person would wake up happy on his birthday and continue spending money in the Marriot Bonvoy chain, and not wake up broken at 6 am because it sounded like someone was washing in his bathtub (because in that room on the 3rd floor there was unreal soundproofing, no soundproofing!!!!) I hope he will be fired!!!
- Guest User
The location is excellent, surrounded by hotels and restaurants. Across the street is the endless ocean and a beach bustling with people playing ball and running early every morning. It's very convenient to all the attractions! Of course, a sea view room would be much more comfortable. The sunrises are beautiful every day. Although you can't see east, they're still beautiful. The interior view rooms have a small balcony, but it can feel a bit cramped. Beach slippers are provided and can be taken away and reused.
- Winnie
