The service provided by the staff was very good. They were all respectful to the guests.
The food in the included breakfast buffet was great. The food variety was excellent but it didn’t have any fruit juice available. Otherwise the Lotus Blue cafe also had great food at a very reasonable price.
The location was very close to the main downtown area and walking distance to clean malls with plenty of food and restaurant options. The area is also very safe and friendly.
Unfortunately, we had a bad experience with the room. The hot water heater inside the room was not working. We immediately reported that to the front desk. They sent a maintenance mechanic to fix it but same issue every time we tried to use the shower. They promised to replace the heater while we were away on our tour, but when we came back the hot water heater was still not working. The water from the shower would first come out very hot and difficult to adjust. Then after that the water came out very cold. I reported the same issue to the front desk but no results. Thank goodness we were only stuck for two days.
- Guest User
The hotel is in a good location, just next to SM, walk for a few minutes, go to other shopping malls, there are other shopping malls in the Pacific Ocean, and they are very close. It's a walk away. The tutu is 80 pesos, and the security guard at the door calls 150 pesos.
The general environment of the hotel is just for the transition. There is a free shuttle bus to the airport. You can make an appointment in advance and it will be 10 minutes away. Several pharmacies nearby are very convenient to buy masks and disinfectants. There are few Chinese here and no one grabs them.
There are many meals in SM, so it is easy to eat there on foot. Breakfast in the hotel, one day buffet, one day set meals, nothing to eat, very simple.
On the whole, the service is good, there are many younger brothers, they are all mature, and they feel safe.
- JINGLONG