This is a classy hotel with impeccable service, beautiful rooms, great location. Everything would have been perfect if not for the fact that the mattress on one of the twin beds was broken, as in collapsed in the middle. After the first night, I tried to explain this problem to people at the front desk. I had to do this three times to three different people before a manager came into our room to assess the problem himself. They quickly switched out the bad mattress after he came. I don’t know if they didn’t believe me at first or if it was a language problem, either way, it took a better part of the day to get this problem resolved, with no communication from them acknowledging the problem, or to say they were working on it…The handling of this incident was a bit disappointing. However, aside from the above incident, it was one of the best hotels I have stayed in a long time.
- Guest User
Amazing 5 star hotel, we stayed for 2 nights and nothing was too much trouble. The staff and very friendly and helpful, the rooms are amazing and amenities outstanding! We wanted a bath one night so they brought up a few packages of bubble bath and a body scrub. At night there were slippers by the bed with a bottle of water and chocolates. Breakfast was as expected, expensive but amazing, you could pick a la carte items to accompany the buffet. We parked in a underground public car park nearby. Great location to walk everywhere.
- Guest User
