8.6/10Very Good788 Reviews
Mai Kao Beach Phuket|16.48km from city center
I had a very pleasant stay at Splash Beach Resort a few days ago, and overall, it was a wonderful experience.
I was warmly welcomed by May, a lovely and polite lady who took the time to explain the resort facilities and everything I needed to know. And believe me, with a resort this huge, a proper briefing is definitely appreciated! 😄
What impressed me most was the cleanliness of the room, including the bathroom. Everything was well maintained, clean and comfortable, which made my stay genuinely relaxing. My room faced a small back lane with some greenery and village surroundings—not exactly a glamorous sea view, but peaceful enough and certainly not something that affected my stay.
The staff, in general, were polite, respectful and helpful, even when there was a language barrier. Kudos to them for maintaining good service with a smile.
There was, however, one small hiccup during breakfast at Sunset Breeze Restaurant. On my first morning, I requested two boiled eggs. The chef’s response and facial expression made a rather simple request feel like I had just asked him to prepare a five-course breakfast! 😅 He mentioned that the eggs would take longer, which I completely understood, but the rather unfriendly expression was unnecessary.
As the restaurant is not halal-certified, my breakfast choices were already somewhat limited, so having boiled eggs was one of the simpler options available to me. What made the experience more noticeable was the contrast in his demeanour—he appeared much more cheerful and engaging when interacting with some European/Western guests. I wouldn’t want to assume his intention, but as a guest, it did leave me with an uncomfortable impression.
I also noticed that the restaurant staff did not make the same effort to offer coffee or check on me as they did with some other guests. It was a small thing, but these little gestures can make a difference in how welcome a guest feels.
Thankfully, this was only a minor blemish in an otherwise excellent stay.
One important tip: this is a huge resort, so you will definitely appreciate the buggy service when moving around the property. And if you’re coming specifically for the Splash Water Park, do check beforehand, the water park was undergoing its annual maintenance during the low season when I visited.
Overall, I had a comfortable and enjoyable stay. The cleanliness, courteous staff, beautiful surroundings and overall resort experience certainly made it worthwhile. With just a little more consistency in the warmth of service towards every guest, the experience could have been even better.
A big resort, a lot to explore—and thankfully, plenty of buggies to save our feet! 😄