The hotel is in a great location, walking distance to all the sights. The rooftop pool is fabulous and our children loved it. Unfortunately, our experience was not perfect and that was due to the staff being rude to us on two different occasions. Firstly, I asked if they could get us a small amount of milk for our baby's bottle. We have stayed at many hotels and have never, ever, been charged for a hotel providing a small cup of milk to us. We were therefore surprised when they tried to charge us a very expensive rate for a small cup of milk. I complained because this was the first time we have ever had a hotel try to charge us. They did eventually give it to us for free but the staff were not very pleasant about it. In the morning, I requested late checkout because it was raining and we had 3 young kids. Again, the staff member was rude and actually hung up the phone on me after eventually, reluctantly, agreeing to give us an extra hour. Unfortunately, the rude treatment from those two staff members made our experience less enjoyable. I would say that, having stayed at many places where staff bend over backwards to accommodate families with young children, this hotel could do more to be child-friendly.
- Guest User
The Monteleone was recommended by my wife’s cousin. The property is located in the heart of the French Quarter, which made it easy to visit area attractions. Our 2 room suite was clean and comfortable, the room cleaned daily with a nightly turndown. The staff, including front desk, bellmen and doormen go out of their way to assist you.
- Guest User