Map Hotel Map, Address, Transportation & Nearest Stations and Airport

We stayed at this establishment from December 30th, 2022 to January 2nd, 2023. The Hotel itself is quiet and with satisfactory rooms and service, and it is directly connected to the airport terminal which is comfortable. But the restaurant is to be avoided, and the complaint handling was not satisfactory, as follows: Made a reservation of a quiet table at New Year's Eve dinner in Hotel’s Restaurant which the staff politely confirmed to us. But at the dinner, were put through with a table in the middle row just besides the noisy bar area. Many times I politely asked the waitress for a quieter table as we were promised (all other tables were empty at that time), but she kept saying no for made up reasons. When we left the hotel during checkout, we also mentioned the above to the staff and we were told there was no manager at the time. We just used room service after canceling the restaurant and, got offered a small discount, and settled on a slightly better one but still low. After that, two months passed without any further contact from the manager or any hotel staff. In my opinion, unbelievable for an airport hotel and an international hotel chain.

The breakfast at this hotel is very rich and delicious. The hotel is very close to the airport, 10 minutes walk, the hotel has a free car delivery, 10 minutes in advance reservation. 5 minutes walk to the small train station in the city center. The service at the front desk is very good and the English is great. There is free parking. The rooms are spacious, clean and comfortable.

This is the second time I stay at these hotel. I really enjoy all the facilities they offer. Restaurant, gym, pool and room service are amazing, specially the reception 24h for anything you might need. Big thanks to Claudia for being such a nice person and making my stay way better and easier. She made me and my boyfriend feel like home.

Good hotel with Ros and cons. Cons- If you expect Mariott level of service and hospitality, it is not. It is apartments with hotel kind of facility. Every day, same breakfast for 7 days. Even the juices are the same. Most of the male staff is not good in English, please approach female staff they can help. Pros- They are prompt in taking action if something is required of something need to be fixed. Good shuttle service available. There is a washing machine available and very useful for long stays. 1 supermarket and 1 small store just beside the hotel will fulfill all your needs. 4 restaurants just in 50mtr will be enough for your needs. Kitchen setup is good enough for Indians to cook food.

The hotel location is in the middle of nowhere. Ok, the weather was good for walking from the airport to the hotel (about 1.4 km). I expecting there is an airport view, but they provided me a room from another side of the hotel. I chose this hotel, because of the Steak House that they advertised on their web page. However, the Steak House was closed on the day I arrived there. The hotel room was spacious, but not very well equipped. The mini-bar included only one bottle of water. The bathroom amenities were minimal. The hotel did not appreciate my Spire Elite status at all. When I asked about it, they provided me the Welcome Amenity Voucher with a Gold Elite benefit instead of Spire Elite. I asked why. The answer was ”Yes we know you are a Spire member, but we are not allowed...”! When I asked for taxi, they suggested I will share a taxi with another customer since it is very difficult to get a taxi there. The breakfast was fine, but the hot breakfast was finished 15 minutes before closing. Fortunately, they made me couple of fried eggs upon request.

True to its brand with spacious, clean and functional rooms. Smart and contemporary lobby and bar areas. We took the uninspiring 20 minute walk from the airport and were disappointed to find the shuttle bus operates only limited hours and would not be available for our return journey at 5 in the morning. We were up before breakfast was served but staff kindly packed a small takeaway breakfast. Staff were friendly and helpful. Beds provided a comfortable night of sleep and the hotel and surrounding area were thankfully quiet. All in all, a good standard of hotel but be careful if you’re reliant on their limited shuttle bus. Other hotels would be less of a walk.

Very conveniently located 10plus mins walk from TLS airport. The walk is not a super easy one with a luggage though, so best to locate the hotel shuttle which I understood from the staff is just infront of the airport (keep a lookout!). Comfortable, clean and convenient stay overall if you want to be near the airport, but not such a convenient location to capitole. Hotel shuttle to airport runs every 20 mins starting from 7am.

Good location. The airport is very close