9.9/10Outstanding50 Reviews
Hikkaduwa|2.69km from city center
Hotel heart praise
The experience of staying in this honeymoon trip was directly full, and the whole process was warm and moved. I really want to praise it!
The hotel is full of details, I learned that we are on a honeymoon trip, and we deliberately put the word happy marriage on the bed with leaves. The ceremony is full and very intimate. All the staff are super enthusiastic, and they will take the initiative to say hello and give courtesy to the face. The service atmosphere is particularly good.
When I exercise in the gym, I consulted the yoga instructor about what exercise is suitable for shoulder pain. The coach was very enthusiastic. He specially brought essential oils for free to help me professional back massage for 15 minutes. It perfectly relieved the physical discomfort and was especially warm.
The most important thing to praise our personal butler ISHANKA, is definitely the best and most reliable butler I have ever encountered during my trip! Sincere and kind, hardworking, and meticulous service. Knowing my lover's work and rest only at noon, I specially tailored our snorkeling, surfing and other itinerary. The time is relaxed and orderly, and there is no need to hurry, and the play experience is particularly comfortable.
What makes us remember more is an accident: when we go out to eat, our lover is accidentally scratched by the cat, and the situation is urgent. ISHANKA helped us contact the hospital as soon as possible. At that time, the rainstorm poured and the lightning thundered outside. He accompanied us with an umbrella throughout the whole process. He communicated with the doctor smoothly. He was busy with us from 8 o'clock in the evening to 1 o'clock in the morning. The whole process was intimately appeased and followed up. Help us successfully complete the rabies vaccination in time, really special responsibility.
There is also the original third day of sea fishing trip, before departure, I noticed that the sea is about to usher in a storm, for our personal safety, decisively cancel the trip temporarily. Afterwards, it was confirmed that the rainstorm was raging that night, and the wind and waves were very large. It can be seen that he always put the safety of guests first, especially responsible.
The overall stay experience is impeccable, the environment, service, humanistic care are all full marks, butler ISHANKA is irreplaceable, highly recommended to friends who come to travel!