Al Quds Hotel & Resort Map, Address, Transportation & Nearest Stations and Airport

Excellent location Excellent offer Kaba view is very limited from small window Breakfast is fantastic The hotel is not new but very clean Recommended for omrah

The breakfast is ok, because I have lived before, so I know it is not as good as before, the rooms are clean, and the waiters are good, but the bar is really difficult to communicate, can I study English seriously? I feel like they don’t understand if you hurry up hahaha

With high season of Hajj intercontinental dar Al tawhid provided great security and service during our stay. I have been using the hotel for a while when travelling and I am happy to say that they always keep the service high even during high seasons and full capacity.

I arrived to the hotel at 10 and the lady in the reception told us to go and do the Omra and come back to get the rooms, I am a gold Fairmont member which was treated badly. We came back at 2:30 and noticed that the rooms are not ready and have been told that the check in time is 4PM, however before one day of arrival they called me to ask me what time do I want the room to be ready. Each customer receptionist was directing me to another where this wasn’t practical at all, image I was awake more than 12 hours and at the end of the day each on just throws me. Then after having a fight we got the rooms finally, I get to know that one of the rooms is full of insects and the other room is noisy from the neighbors. When I called to tell the reception after several fights they changed both rooms, we had to wait more than 15 minutes for the escalators. Overall my experience with this hotel is really baaaaaaad and wouldn’t recommend it to anyone. The only positive point was that it’s few steps to the Haram other than that nothing is worth it at all, even when you speak to someone from the receptionist they don’t reply as of they don’t listen and in my case I am a gold member plus trip advisor level 6, how if I was a normal guest what would happen. They made my day very hard and miserable

this hotel was 0.6km from haram. Literally at our door step. Its entrance to the new part of the masjid which is soo good. Its rooms are spacious and they are child friendly. I got a travel cot provided for free. If I return I will 100% look at this hotel first.

for anyone going to Alomra with family must book this hotel as its very near by Alkaaba. highly recommended.

the best location to choose if you wanna stay near Haram and your dream is to Stay in Kaba view Room for your whole Stay. Dream of Living in the Kaba view room can be fulfilled by staying here. The restaurant for the breakfast was crowded, and not clean. They need more care to room and service

The hotel has a prime location close to Alharam. The Haram broadcast is a nice addition. The staff was friendly and professional. Special thanks to Mr.Ahmed from the front desk for welcoming me and my family. A thank you is also due to Mr. Akram from the housekeeping. The hotel has a direct access to the mall which is very convenient. The fruit basket was provided upon arrival. The laundry service was very quick. My stay was really comfortable and I will definitely revisit.

2 staff members in particular. Mr Salim and Mr Ayman from housekeeping rude staff. They asked me to cancel my booking from booking.com and transfer the money directly to them. I didn’t so they said book through agodo. The dates were not showing for a quad room so they said just book it and we will adjust our end. The booking was not refundable and now they are not refunding the one night extra that I didn’t stay there because Mr Salim is now denying it. Second issue we had booked a quad room and we needed 4 towels, Mr Ayman from 11th floor housekeeping shouted and screamed saying you only have two beds in your room you get only 2 towels. I had to go upstairs and argue with him and have his staff come down to prove to him we had a booking of a quad room. Absolute joke and hotel have issued no apology. I came for umrah and literally the worst service I have ever received in my life. I am a diamond member of Hilton and I’ve never seen anything like this. MR salim also didn’t let me use the hotel Phone. Just poor service and it’s important everyone knows about it.