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Excellent service, spectacular view from room and restaurant, great food too. Basically you just bring own clothes to get in, nothing else. It provides plastic slippers, unlimited drink/ snack, clothes to change, basic skin care products (even mask!). And there is shuttle service from/to the train station. Excellently experience. No complaint at all.

The lobby is a homey looking place, where a library (of sorts) as the centerpiece. Visitors or guests can chill on the comfy sofa and read or book (or two). There is even a children's corner. We were warmly greeted as we were ushered to the reception upon arrival. The friendly warm smiles of the concierge and receptionist was appreciated. Although we had booked via Expedia, we were pleasantly surprised when we were upgraded (from the Qiyan room - 33 sqm to the Fenglin room - 36 sqm). The room was spacious and luxurious: the fixtures were relatively new, so that was a plus, especially with the complimentary Hermes toiletries, snacks, drink and deep soak tub. Book lovers rejoice as the main feature of the hotel's lobby is a very big open concept library, filled with booked from floor to ceiling, which you can borrow. The room was really spacious, luxurious and clean. The complimentary Hermes toiletries, snacks, drink and deep soak tub were a big plus. The only thing missing was the view from the room but everything else made up for it. There was plenty of welcome (complimentary) drinks and snacks which are replenished each day; perfect for that session in the ensuite hotspring tub, or after an exciting day out and about exploring. The free minibar consisted of imported mineral water, sparkling water, and juices. The little snacks (such as cookies and puddings) are made freshly by the chefs daily. The room in general was well maintained and the bath spacious - the perfect place to wind down after a whole day of sightseeing and walking. The bathroom area is separated into wet and dry ensuite hotspring tub, and a bidet toilet. Overall, it was an enjoyable and pleasant stay. It would have been better if there was more signage on where to wait for the shuttle to the MRT station. The interior decor was pleasant and cleanliness maintained. Most of the staff did an excellent job and enhance the stay experience further. It is an ideal place for rest, relaxation and pampering (from the hassle and busyness of life). We definitely enjoyed ourselves, and would want to visit again! What stood out was the incredible service and attentiveness of the staff. They were thoughtful, and made us feel welcome. My iPhone charging cable had died on me and the reception staff loaned me one (with a smile). Checkout was also a superb experience: we had requested for hotel transport to the airport for our morning flight, and we were pleasantly surprised with a take away breakfast set before departure. It was a nice gesture. My only gripe would be the clarity and timing of the free shuttle to the MRT station. There was no clear signage and no one told us were to wait. So we waited at the lobby, only to realize we had missed the shuttle.

What I like most is that there is a 26-year-old girl named Lily in the housekeeping department who cleans the room very seriously and carefully. She is a very kind and polite child! Let me see that Taiwan has hope of becoming one of the Four Asian Tigers again! It’s really rare! 私が一番気に入っているのは、家事部門にリリーという名前の 26 歳の女の子がいるということです。彼女はとても丁寧に部屋を掃除してくれるし、とても親切で礼儀正しい子です。台湾がアジアの四虎の一つになれる可能性を秘めていることを見てみましょう!なんと珍しいことでしょう！我最喜歡的是家政部有一位26歲的女孩叫Lily，打掃房間非常認真仔細，是一個非常善良有禮貌的孩子！讓我看到台灣有希望成為其中之一又是亞洲四小龍！真是難得啊！

Superb experience, super authentic hot spring facilities and excellent service provided. Location is great too!

The room itself is spacious, nicely designed and clean. Unfortunately the service was shocking. It is far from 5-star service, let alone the usual MO standards in other countries. We arrived at the entrance without receiving any warm welcome from the bell boy. No one helped with our luggages. The staff at concierge and their Italian restaurant failed to deliver friendliness and hospitality. Upon arrival, we asked the concierge to book the restaurant for our anniversary dinner. Let alone displaying normal manners, like saying congratulations, sir/madam it is reserved, the concierge lady just suddenly paused with a forced smile and told us “we are done”. At the restaurant, the service was even more unimaginable. The staff first gave us a normal set menu and then when we were going to order, another staff came and said sorry, that was the wrong menu and gave us Father’s Day menu. Apparently no one at the hotel would warn us it was ********* Father’s Day and the restaurant would only provide Father’s Day set menu. No wonder the entire restaurant was filled with noise. So we decided to leave the second we sat down. Well, they tried to charge for a bottle of water and asked us to keep half bottle of it as souvenir…… With this price, I would not recommend to book this hotel for Taipei.

It's a great hotel with great facility and great location. It has great and instaworthy design.n Well, when it comes to value to money, this hotel is a let down. The price is overrated compare to the added value of the room and service you can get. Unless you really have high budget for hotel stay so that you can afford their suites room in high floor, the room (including its view) is just a so so (compare to its price) The most let down is their breakfast service in Yen. It consistently gave me an unfair table placement during my stay. Fyi, I am a non chinese asian solo traveller. I always come to the breakfast place quite early before 7 AM so that there are so many empty table. The restaurant officer always escort me to sit in small table with almost no view. Everytime i asked why i can't sit in the more better better place, they will answer that the tables are for more than 2 person. Again, i arrived very early in the morning so that almost every tables are empty. First, i tried to be positive, that maybe this restaurant would be very full soon and the officer would consistently place a single person guest like me in the smaller uninteresting position table. I was very dissapointed when they just escorted single or 2 person westerners to the tables with the best view with the capacity for 4 people or even sofa pavillion for 6. They were stayed there alone until their finish their breakfast. So dissapointed with this unfair trea**ent. Its front desk performance during my check out on june 4th 2023. It's almost 7 and only 1 officer standby. It's a very long waiting time (since i wait there since 06.35 AM). I also cant use the express check out because the express check out box has information that i can only do the express check out if I chose it during the check in (which nobody informed me). So my insight from this trip is: 1. Prepare a high budget so that you can afford their suites. You will experience the real W experience with that kind of room 2. Their breakfast restaurants service not really a best place for solo asian non chinese traveller. It has a great food and good view but yeah not the best service based on my experience

We lived on the lower floor, without looking around, and the room was clean in every way. There are many restaurants nearby, and it is very convenient to get in the wrong car. Thank you to the Doubletree staff, everyone is friendly and helpful.

Excellent location. Hotel is right around the corner from MRT station and Ximending night market food and shopping. Hotel room was clean, breakfast was included in our package, and staff were very friendly and helpful. They offer some currency exchange (limited amount each day). They also arranged a taxi to the airport with an English speaking driver for when we checked out and provided us breakfast take-out boxes since we had to leave at 5am for our flight.

The location is very close to Exit 2 of Ximen Station (Exit 3 is close and has an escalator) Opposite the hotel There is a seven convenience store just a few steps to the left in front of the hotel. Crossing the road, you will see the red building Check in on the 2nd floor There is a washing machine and microwave on the third floor It was obviously not renovated and there was no restaurant in sight. The road didn't bother me, so I got up early and went out to Ximending to hunt for wild food😬 If you go to Taipei Main Station from your hotel to buy souvenirs, you only need to take one stop to the North Gate. Follow the directions and you'll be there soon

Helped booked this hotel for my parents in law and they loved it! What they like - quiet - good service - room is clean - overlooks mountain and a beautiful park - provides fruit juice and 2 packets of popcorn daily - 10mins walk to Shilin station and night market - bath salt provided and big bathtub!